SoundImports Reviews 

512
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery and secure packaging, ensuring that fragile audio items always arrive promptly and in completely pristine condition. Shoppers also note the top quality of the specialized technical products and appreciate the extremely helpful assistance provided when selecting proper replacements. Though some customers experienced minor issues, certain people noted occasional delivery delays or unexpected complications regarding missing parts upon ordering. Other consumers mentioned incidental damages to individual product boxes, unexpected customs fees, or frustrating difficulties with return logistics and parcel label printing.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing general satisfaction with the wide... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting impressive shipping... See more

Service

Consumers find service to be exceptionally positive, praising the fast shipment and prompt dispatch of... See more

Quality

Clients share positive opinions on quality, consistently highlighting great item condition and top quality... See more

Order

Customers consistently note positive experiences with order fulfillment and delivery speeds. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Impressive fast delivery Holland => Norway with UPS. Order placed on tuseday around noon and recieved less than 3 days later. Replacement-driver for 12" subwoofer are now up and running. Thx.

Company replied

Rated 5 out of 5 stars

Had to recap my 30 year old high end home speaker crossovers as the capacitors were way out of spec and some even dead. Their capacitor range is top quality and assistance for replacement selection wa... See more

Rated 5 out of 5 stars

I ordered a minidsp from Soundimports & it arrived at my house in the UK 3 days later via USP. Unfortunately, when I opened the package, one of the inputs was damaged which meant returning it to S... See more

Rated 5 out of 5 stars

Fast service and quality goods. But I also have one complaint, small but very important for me. I chose the DHL shipping method, not knowing that they charge for the service of hiring a customs agent.... See more


Company details

  1. Hi-fi shop

Written by the company

SoundImports is your supplier of DIY audio equipment in Europe. Many products in stock in our warehouse in the Netherlands. Delivered to you with the highest service level possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

512 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(512)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!

Shipping took a while to Sweden but that's understandable. Otherwise no complaints. Would order again

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Top product

Fast shipping. Top quality product that fully matches the description on the site and therefore what I would expect

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

Faulty equipment and poor service

The speakers I've received were marketed as being good for desktop speakers. They however have a constant hiss which is clearly audible at all times, and are generally sub par quality for the price.
I try to return them and pay soundimports for a shipping label, but they provide one which cannot be printed from the parcel service, as they do not provide the required QR code. They then request I go to a printing center to get it printed instead. If I pay you for a return shipping label, you should really make sure it works properly or send it by mail or in the box you send your customers.

January 22, 2026
Unprompted review
SoundImports logo

Reply from SoundImports

Dear Mi, we're sorry to read about your experience. We aim to provide excellent support and we regret that we didn't meet that standard for you. We offered you shipment with UPS or DHL also, but I see that you managed to ship the return with DPD after all and your refund is being processed. I hope you find an alternative product that works for you!

Rated 5 out of 5 stars

Recapping of 30 year old speaker crossovers

Had to recap my 30 year old high end home speaker crossovers as the capacitors were way out of spec and some even dead. Their capacitor range is top quality and assistance for replacement selection was great from Aneta. Comparison of the one speaker with new caps and the other with old capacitors was astounding. Highly recommended and will shop again for the overhaul of my second pair of high end speakers as well. Thanks.

January 14, 2026
Unprompted review
Rated 4 out of 5 stars

Great product

Great product. Bad ups delivery. Driver did not even press doorbell. No text received either. Please use a better delivery service .

January 6, 2026
Unprompted review

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