Source BMX Reviews 11,298

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

4 weeks later still no delivery and same bs excuse me”of we’re waiting for the item to come in stock” So why allow me to buy it and list it as available in the first place?

Rated 5 out of 5 stars

I've recently made a number of purchases, the service is very efficient with great customer service.. took the time to help with a few things over the phone, eagerly awaiting delivery of my latest pur... See more

Company replied

Rated 5 out of 5 stars

Hello source customer service, I wanted to feedback re the most wonderful customer service from Joel, today. He was very professional, friendly and informative. He helped me decid... See more

Company replied

Rated 5 out of 5 stars

The item ordered was of good quality, though it did take time to put together. It was bought for our Grandson for his birthday, he is extremely happy with it. When we ordered the bike, we were amaze... See more

Company replied

Company details

  1. Bicycle Store
  2. BMX Park
  3. Skateboard Park

Written by the company

The Source is 100% owned by riders which means you get friendly and honest advice all of the time. Great customer service, 24 hour Live Chat, same day shipping and the best range and prices around help us remain the World's largest BMX retailer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Products not in stock

I placed an order and paid for express next-day dispatch, but the products weren't actually in stock and will take several days to be dispatched. This company is comfortable advertising products as in-stock when they are not and will take your money for express next day delivery. Buyers beware!

May 7, 2024
Unprompted review
Source BMX logo

Reply from Source BMX

Thanks for your review, Glen. Any products we have in-stock that require additional time for shipping are advertised accordingly, with a clearly displayed estimated dispatch time-frame.

Dispatch times cannot be overruled by choosing an express delivery service, but it will speed up the time it takes for us to achieve delivery to your door after the order has shipped. Any items without a dispatch time will be shipped immediately if ordered before our cut-off period for that day.

For more information, please visit our delivery information page on our website, or feel welcome to contact our team anytime for assistance or advice on our shipping services.

Rated 5 out of 5 stars

Helpful chat service, quick delivery.

Order was delivered quickly with all the right parts. Couldn't find my seat bolt to go with the frame so used to the online chat, which helped me find it.

Overall very pleased, multiple good experiences with source bmx over the years.

May 4, 2024
Unprompted review
Source BMX logo

Reply from Source BMX

Thanks for your great review and ongoing support for our store, James 👊🏼

Rated 1 out of 5 stars

Wrong sizes in a wrench

Purchased some wheel parts and a cult spoke wrench before ordering I got on chat and asked about size for rims etc. The rest of the order was fine but a glance at the wrench and you can visually see its not square should be 3.5mm square I have put the vernier calipers on it and its 3.50mm x 3.09mm so now I have to get the needle files out and correct the fault.
The problem is not everyone has verniers and needle files I should have purchased an Ebay special a cheap £2.00 6 position wrench. And this may be harsh but I would not use Source bmx again to me its right or wrong and items that are useless if they get through I do not want to deal with things like that.

May 3, 2024
Unprompted review
Source BMX logo

Reply from Source BMX

Thanks for your review Paul. Please let us know your order information and details so we can help you with this matter, or you can contact our customer services team direct anytime for assistance.

Rated 5 out of 5 stars

very happy clients

great delivery time, delivery updates, post purchase support (message with instructions how to assemble), my son was super happy with the bike

April 14, 2024
Unprompted review
Source BMX logo

Reply from Source BMX

Thanks Endi, we are glad your son is enjoying his new bike!

Rated 1 out of 5 stars

Paid in full for stock

Paid in full for stock
Yet still have not received the stock

March 12, 2024
Source BMX logo

Reply from Source BMX

Thanks for your review Andreas. Unfortunately your package is taking longer than expected due to delays out of our control with South African customs and postal services. You should have delivery real soon, for more detailed information on your delivery, please contact the South African Postal service with your tracking number to hand who can advise on a delivery date.

Rated 5 out of 5 stars

Couldn’t praise source bmx any higher!

Couldn’t praise source bmx any higher!! Their service is incredible, super knowledgeable and so helpful. I would highly recommend

April 4, 2024
Unprompted review
Source BMX logo

Reply from Source BMX

Thank you for the great feedback Jack 🙏🏻 We hope to see you again soon!

Rated 5 out of 5 stars

Thnk U!

Positive experience. Responsive and helped with all my questions. Returns if it is needed. Everything is perfect. Thank You!

March 27, 2024
Unprompted review
Source BMX logo

Reply from Source BMX

Thanks Anton, let us know if we can help with anything further.

Rated 5 out of 5 stars

Good experience with this company

Item arrived on time and in good condition. The price match feature was great. I used it and got £7 off.

March 14, 2024
Source BMX logo

Reply from Source BMX

Pleased we could help you get a great deal J 😊 We hope to see you again soon!

Rated 5 out of 5 stars

Fantastic Experience

First time using Source BMX and I cannot fault them. Bought my son his first BMX and he absolutely loves it! Ordering was easy and delivery exceeded expectations. Pricing is very reasonable compared to other places and the quality of the bike is great so I am delighted with my purchase. I definitely recommend using them and will be buying from Source BMX again. Thank you for such a lovely experience :)

February 28, 2024
Source BMX logo

Reply from Source BMX

Thank you for shopping with us and leaving us a glowing review, Bijal 🙏🏻 We welcome you to shop with us anytime and look forward to your next visit!

Rated 5 out of 5 stars

No1 place for bmx parts

Brilliant shop made 2 orders both recieved on time very happy with my purchases will use this shop again 10/10

March 20, 2024
Unprompted review
Source BMX logo

Reply from Source BMX

Thanks Dan, let us know if you need anything else!

Rated 1 out of 5 stars

The wheels are totally twisted- no quality at all. Run away

Both wheels are massively twisted, the package was secured with a quick and shameful amateur duct tape job and arrived destroyed . Very very poor

March 6, 2024
Source BMX logo

Reply from Source BMX

Thanks for your review, Joao. We're sorry to hear of any damage on arrival. It's truly disappointing and not how the package would have been shipped out from us. A member from our team will be in contact as soon as possible to offer some assistance with this unfortunate situation.

Rated 4 out of 5 stars

It’s a good one

It’s a fantastic company for all types of BMX. You may not know how types of BMX bikes because they look the same.
Don’t let looks fool you
You won’t want buy a carbon fibre frame forks
To batter it on a skate park
You can not expect to win a bmx racing championship on a steel frame using 9 x 25 ratio
The guidance is here
If not supply the parts and I’ll build you a bike that will get you to the Olympic Games as long as your a racer and not a moaner

February 29, 2024
Source BMX logo

Reply from Source BMX

Thanks for your review Carl, let us know if we can help with anything!

Rated 5 out of 5 stars

Fantastic service!

Great price! Quick turnaround.

February 29, 2024
Source BMX logo

Reply from Source BMX

Thanks for shopping with us, Richard 🙏🏻 We look forward to having you visit our store again soon!

Rated 5 out of 5 stars

Recommended, will use again.

Great website with loads of choice and reasonably priced. Excellent service, prompt delivery. Very pleased and we'll use again, recommended.

March 3, 2024
Source BMX logo

Reply from Source BMX

Thanks for shopping with us Gozza, we hope to see again real soon 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look