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Sourgum Reviews 

543
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff for their accommodating nature and excellent communication. Many people appreciate the reliable and timely delivery and pickup services, contributing to a smooth and stress-free experience. Reviewers also frequently find the pricing fair and reasonable, often highlighting competitive rates. However, some customers also noted issues with unexpected charges or hidden fees that were not clearly communicated upfront, leading to higher final bills. A few other people also felt that delivery and pickup schedules were unreliable, experiencing delays, multiple reschedules, or dumpsters being placed incorrectly. Additionally, a small portion of people felt that communication was weak, with some reporting unreturned calls or rude interactions with staff.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising timely drop-offs and pickups,... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing frustration over unexpected charges... See more

Customer service

Users describe positive interactions with customer service, highlighting their friendliness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sourgum Waste delivered on time. The crew is very professional. Compared to other companies who provide dumpsters, Sourgum’s price is competitive. As an added bonus, the 30 yards dumpster we rented ha... See more

Company replied

Rated 5 out of 5 stars

Sourgum has been my go to dumpstee rental for a few years now, their team is all great, jack lawler is my main point of contact anf hes always super accomadating , fast scheduling with next day drop o... See more

Company replied

Rated 5 out of 5 stars

I’m in PA and Sourgum took care of everything regarding the dumpster. This was the second time using sourgum for home renovations and I will use them again for the next project. Everyone I have dealt... See more

Company replied

Rated 5 out of 5 stars

Sourgum was very trustworthy. They delivered the dumpster on time, gave us the time to load without feeling squeezed for time, and picked up right on schedule. Communication was great! I would high... See more

Company replied


Company details

  1. Waste Management Service

About Sourgum

Written by the company

Sourgum is a smarter waste and recycling solution built on the radical idea that you deserve to know exactly what we're paying for—every cost transparent, every hauler vetted, and every service tracked—whether you're managing one site or 1,000.

A single partner across every location ensures issues are resolved quickly and changes are handled without operational disruption, all backed by coordinated execution and accountability.

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A little more about us:

Founded by fourth-generation waste industry operators, we understand why the old system frustrates customers: hidden fees, missed pickups, and no accountability. Sourgum was built to fix that with infrastructure that makes reliable service possible at scale.

We coordinate a network of 5,000+ vetted local haulers through proprietary technology that delivers greater transparency, reliability, and control, with enforceable standards built in at every step.

From individual dumpster rentals to enterprise waste programs spanning hundreds of locations, Sourgum delivers service that scales with you, backed by leading investors including Spark Capital, Suffolk Technologies, and Founder Collective.

For more information, visit sourgum.com.

Contact info

Trusted by Thousands

Modern solutions, transparent pricing — waste & recycling made simple

4.4

Excellent

TrustScore 4.5 out of 5

543 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(543)

141 reviews in the last 12 months

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Rated 5 out of 5 stars

I've been using Sourgum for quite a…

I've been using Sourgum for quite a while now to order dumpsters for my job sites. Great service- on time delivery and pickup, fair pricing and easy to work with. Makes the job run smoothly. Definitely recommend!

October 8, 2025
Unprompted review
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Reply from Sourgum

Thank you for your kind words, Joe. Keeping job sites moving is our mission—on-time drops, on-time pickups, no hassle. Thanks for calling it out and for recommending us!

Rated 5 out of 5 stars

Did a great job with setting up and…

Did a great job with setting up and picking up. Good price.

September 30, 2025
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Reply from Sourgum

Thank you for sharing your experience, Ax. We’re happy the team made setup and pickup simple and kept the cost right. We’ll be here whenever you need us again.

Rated 5 out of 5 stars

Excellent Customer Service

We are a repeat customer and Jack is always helpful to us in all our dumpster needs!

October 6, 2025
Unprompted review
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Reply from Sourgum

Thank you for being a repeat customer, Kristen! Jack will be thrilled to hear this—always happy to help with your dumpster needs.

Rated 5 out of 5 stars

Justin is the goat

Justin is the goat

October 7, 2025
Unprompted review
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Reply from Sourgum

We appreciate the feedback, Chris. Glad Justin could help you out with your project. We look forward to helpong you again.

Rated 5 out of 5 stars

I first started using sour gum and we…

I first started using sour gum and we kicked it right off. Smooth experience dropped off on time picked up on-time at a very reasonable rate. Not too much to complain about. When I got transferred to jack for my account manager he's made the process even less stress free. Reasonable rates stress free

October 6, 2025
Unprompted review
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Reply from Sourgum

We appreciate your feedback, James. It’s great to hear your experience has been smooth with timely service and reasonable pricing, and that Jack has made the process even easier.

Rated 5 out of 5 stars

Sourgum was a sweet choice for me

Sourgum showed up on time. Driver placed dumpster exactly as I requested. Fortunately the same Driver came back to remove the dumpster. Driver was obviously very experienced, professional and personable. Highly recommend this Company.

October 2, 2025
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Reply from Sourgum

We appreciate your feedback, William. On-time service, precise placement, and professional, personable drivers are standards we aim for—glad it showed. We’ll share your kudos with the driver.

Rated 5 out of 5 stars

Contractor working with Sourgum

As a contractor working with Madeline, James, and Jack have been great. Could have not chosen a better dumpster company to work with. They are always on time and easy to work with. Highly recommend them to anyone looking for disposal services.

October 6, 2025
Unprompted review
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Reply from Sourgum

Than you, Enrique. Were built for contractors—on-time drops, easy coordination, zero hassle. Thanks for the high recommendation!

Rated 5 out of 5 stars

Great customer experience.

Delivered on time and was professional. Great customer service. There was someone there to actually reach out after inquiring about their service.

September 30, 2025
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Reply from Sourgum

Thank you for the great review, Wade! We’re happy to hear your dumpster was delivered on time and that our team provided professional, responsive service. We appreciate you choosing Sourgum and look forward to helping you again in the future!

Rated 5 out of 5 stars

We had a little trouble getting the…

We had a little trouble getting the dumpster delivered but you managed to get things straighted out and all worked great.

September 29, 2025
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Reply from Sourgum

Thank you for sharing your experience, Eugene! We’re glad we were able to get everything straightened out and that things worked out well in the end. We appreciate your patience and the opportunity to serve you — we’ll be here whenever you need us again!

Rated 5 out of 5 stars

Great availability pricing and very…

Great availability pricing and very punctual service

October 14, 2024
Unprompted review
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Reply from Sourgum

Thank you for the kind words, Thelma! We’re happy to hear you were pleased with our pricing, availability, and on-time service. We truly appreciate your business and hope to work with you again soon.

Rated 1 out of 5 stars

I asked for a 20-yard dumpster to…

I asked for a 20-yard dumpster to replace a 30-yard dumpster that was already full. They sent me another 30-yard dumpster. I said I had asked for a 20-yard dumpster and they said I could use the 30-yard dumpster without any problems because it was their fault. Then they charged me $435.60 for 0.51 tons, which was over the limit of the 20-yard dumpster, plus the $700 for the 20-yard dumpster that was ordered. In other words, I paid $1,135.60 for a $900 dumpster. I do not recommend this company!

September 12, 2025
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Reply from Sourgum

Thank you for providing feedback on your rental. I want to clarify that there was no additional charge for the 30 yd we swapped on site. You were charged for the 20 yd and received a 30 YD at no additional cost. The large overage was in your original 30 YD rental , where you went over 2.42 tons over the included 3 tons. We do have to pass along overage charges as it is the weight of the materials placed in the container that is paid by us to the disposal facility. We want to assure you that our weight calculations are based on the official weight tickets provided by state-regulated facilities. These facilities adhere to strict regulations and employ certified scale masters who ensure the accuracy and reliability of the weighing process. We rely on their expertise and equipment to determine the weight of the waste being disposed of. A copy of the ticket was sent you upon the completion of your rental.

Please do not hesitate to contact us! We are committed to addressing your concerns and hope to provide a better experience next time.

Rated 5 out of 5 stars

Sourgum went above and beyond.

Sourgum went above and beyond.
We need a dumpster dropped off for a night job ASAP. They did it next night. When we filled We panicked. Sourgum said no dig deal. They came back again next night and dropped off another one.
They staid on top of it, even off hour they reached out.
If they didn't do it, the job would have never been done. We will use Sourgum on every job without question. Thank you Christian

September 21, 2025
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Reply from Sourgum

Thank you so much for the 5 star review, Kevin! We’re thrilled to hear that Christian was able to help you out on such short notice and keep your night job running smoothly. We know how important timing is, and it’s great to hear our efforts made a difference. We truly appreciate your trust and look forward to working with you on every future job!

Rated 4 out of 5 stars

Delivery and pickup as ordered,

Delivery and pickup as ordered,
Negative was that dumpster had dirt packed in the front, adding weight to my cost.

September 25, 2025
Unprompted review
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Reply from Sourgum

Thank you for sharing your feedback! We’re glad to hear delivery and pickup went smoothly. We appreciate you bringing the issue with the dumpster’s condition to our attention — that’s not the experience we want for our customers. Please reach out to support@sourgum.com and we would be more than happy to review the overweight cost for the dirt materials.

Rated 1 out of 5 stars

I would not recommend this dumpster…

I would not recommend this dumpster company. The service was unprofessional from start to finish. The dumpster was delivered late on both jobs, and when it finally arrived, it was placed in the wrong spot despite clear instructions. They also hung up many times and were rude during phone calls. Gabriela, was very rude in particular. Communication was poor — getting in touch with anyone for updates or support was frustrating and time-consuming. On top of that, they tacked on hidden fees that were never explained upfront, making the final bill much higher than expected. Overall, unreliable and disappointing experience.

September 29, 2025
Unprompted review
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Reply from Sourgum

Thank you for sharing your experience Jamel, Upon arriving on site we encountered an issue where service was attempted but materials delivered blocked dumpster service. The trip charge was waived the first time, and upon attempting service again, we arrived on location there were materials blocking again. The charges you have incurred were for the wasted trip the second time. I will have to review placement instructions provided and I will speak to the team about the gaps in communication. I attempted to reach out and left a voicemail, to talk about your experience and how we could have served you better.

Rated 5 out of 5 stars

On time and correct placement.

communication was good for timing of the dumpster. Person that dropped it off was good and put it in correct location. The only Item we were not pleased with was the bottom of the dumpster had black liquid that really smelled bad. Since we walked in the dumpster while loading we covered that black whatever with material to prevent from tracking that awful smell into our home. I know it is a dumpster but it would be nice if Sourgum hosed out the dumpster when the previous customer mucked it up with something smelly.

September 2, 2025
Unprompted review
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Reply from Sourgum

Thank you for taking the time to share your feedback, Geo. We’re glad to hear that our team communicated clearly and that your driver placed the dumpster in the correct location. We also appreciate your input regarding the condition of the dumpster. Your comments help us improve, and we’ll make sure they are shared with our operations team so we can continue working on delivering the best possible experience.

We truly value your business and hope to serve you again in the future.

Rated 5 out of 5 stars

Very good company

On time delivery, on time pick up - can't do better than that!

September 17, 2025
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Reply from Sourgum

Thank you so much for your kind words, Jordan! We’re thrilled to hear everything went smoothly with your delivery and pickup. We truly appreciate your business and look forward to serving you again whenever you need us.

Rated 5 out of 5 stars

delivery and pick up on time

delivery and pick up on time , as schedule and very easy to book

September 12, 2025
Unprompted review
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Reply from Sourgum

Thank you for sharing your experience, Marie! We’re so glad to hear the booking process was easy and that both delivery and pickup went as scheduled. We appreciate your business and look forward to helping you again in the future.

Rated 4 out of 5 stars

Sourgum was excellent

Sourgum was excellent! The least expensive and when they picked up the dumpster, they were kind enough to throw in some items that we didn’t have time to throw in! I was amazed when I got home and saw they had cleaned up everything! Great service!

September 11, 2025
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Reply from Sourgum

Thank you so much for the wonderful review!, Judith. We’re thrilled to hear you found our service both affordable and helpful, and that our team went the extra mile during pickup. We look forward to serving you again!

Rated 5 out of 5 stars

Justin (our rep) has been fantastic

Justin has been great too work with. Highly recommend. If your in a pinch ans need a dumpster on sight asap. Sourgum is the place to contact. Justin has been great service since day.1

September 9, 2025
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Reply from Sourgum

Thank you for the wonderful 5 star review, Josh! We’re so glad to hear Justin has been great to work with and that we could be there when you needed a dumpster quickly. We truly appreciate your recommendation and look forward to continuing to provide you with excellent service.

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