Banner for Sourgum

Sourgum Reviews 

543
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff for their accommodating nature and excellent communication. Many people appreciate the reliable and timely delivery and pickup services, contributing to a smooth and stress-free experience. Reviewers also frequently find the pricing fair and reasonable, often highlighting competitive rates. However, some customers also noted issues with unexpected charges or hidden fees that were not clearly communicated upfront, leading to higher final bills. A few other people also felt that delivery and pickup schedules were unreliable, experiencing delays, multiple reschedules, or dumpsters being placed incorrectly. Additionally, a small portion of people felt that communication was weak, with some reporting unreturned calls or rude interactions with staff.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising timely drop-offs and pickups,... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing frustration over unexpected charges... See more

Customer service

Users describe positive interactions with customer service, highlighting their friendliness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sourgum Waste delivered on time. The crew is very professional. Compared to other companies who provide dumpsters, Sourgum’s price is competitive. As an added bonus, the 30 yards dumpster we rented ha... See more

Company replied

Rated 5 out of 5 stars

Sourgum has been my go to dumpstee rental for a few years now, their team is all great, jack lawler is my main point of contact anf hes always super accomadating , fast scheduling with next day drop o... See more

Company replied

Rated 5 out of 5 stars

I’m in PA and Sourgum took care of everything regarding the dumpster. This was the second time using sourgum for home renovations and I will use them again for the next project. Everyone I have dealt... See more

Company replied

Rated 5 out of 5 stars

Sourgum was very trustworthy. They delivered the dumpster on time, gave us the time to load without feeling squeezed for time, and picked up right on schedule. Communication was great! I would high... See more

Company replied


Company details

  1. Waste Management Service

About Sourgum

Written by the company

Sourgum is a smarter waste and recycling solution built on the radical idea that you deserve to know exactly what we're paying for—every cost transparent, every hauler vetted, and every service tracked—whether you're managing one site or 1,000.

A single partner across every location ensures issues are resolved quickly and changes are handled without operational disruption, all backed by coordinated execution and accountability.

Order Online
Get Pricing

A little more about us:

Founded by fourth-generation waste industry operators, we understand why the old system frustrates customers: hidden fees, missed pickups, and no accountability. Sourgum was built to fix that with infrastructure that makes reliable service possible at scale.

We coordinate a network of 5,000+ vetted local haulers through proprietary technology that delivers greater transparency, reliability, and control, with enforceable standards built in at every step.

From individual dumpster rentals to enterprise waste programs spanning hundreds of locations, Sourgum delivers service that scales with you, backed by leading investors including Spark Capital, Suffolk Technologies, and Founder Collective.

For more information, visit sourgum.com.

Contact info

Trusted by Thousands

Modern solutions, transparent pricing — waste & recycling made simple

4.4

Excellent

TrustScore 4.5 out of 5

543 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(543)

141 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

on time,.

on time,.. good communication, reliability

September 4, 2025
Sourgum logo

Reply from Sourgum

Thank you for your feedback, Rob. We’re glad to hear you found our service reliable with good communication and on-time delivery. We appreciate your business and look forward to serving you again.

Rated 5 out of 5 stars

Professional Problem solvers

Both delivery and pickup were not easy tasks. The drivers were amazing and professional. Ordering online was quick and easy. The only challenge was the restrictions on such things as an old dishwasher and paint cans and a mattress.

August 11, 2025
Unprompted review
Sourgum logo

Reply from Sourgum

Thank you for taking the time to share your experience, Patricia. We’re glad to hear that our drivers made both delivery and pickup smooth and that the online ordering process was quick and easy. We also appreciate your feedback about disposal restrictions—those rules are set by local regulations and landfill requirements, but we know they can be frustrating. We’ll continue working to make the process as clear and simple as possible.

We truly appreciate your business and look forward to serving you again!

Rated 5 out of 5 stars

On time services and good price

Sourgum delivery person is respectful of the property and always on time. Sourgum personnel answers inquiries quickly. Compared to other service providers, the price is good, especially considering that the dumpsters have a portable potty, making it easy for the workers to stay on site. Today we had our third round of dump-and -return. I Highly recommend them.

August 26, 2025
Sourgum logo

Reply from Sourgum

Thank you for the fantastic feedback, Felicia. We are so happy to be working together on your project and look forward to servicing you again!

Rated 1 out of 5 stars

Very poor service Took dumpster off…

Very poor service Took dumpster off rent and went over a week trying to get it removed from construction site. Was told it would be remove and week later still sitting onsite
When we were to be mobilized o site

August 19, 2025
Sourgum logo

Reply from Sourgum

Thank you for sharing your experience with us, Lois. We acknowledge and appreciate your understanding during the busy season and delays at waste facilities.

We understand your frustration with the delay in our schedule and have assisted you on other projects where delays and issues did not occur.

We value your business and would be happy to discuss this further if you have any questions or concerns.

Rated 5 out of 5 stars

Company is great

Company is great. Delivered and picked up carefully. Clear and upfront about charges,

August 12, 2025
Unprompted review
Sourgum logo

Reply from Sourgum

Hello Joseph,
Thank you for the feedback! We strive to meet every customers expectations and more!

Rated 5 out of 5 stars

Easy to place an order

Easy to place an order, pleasant to communicate with and timely replies.

August 8, 2025
Sourgum logo

Reply from Sourgum

Hello Nino,
Thank you for the feedback! We are glad to hear that the rental process was easy and straightforward.

Rated 5 out of 5 stars
Sourgum logo

Reply from Sourgum

Hello Guillermo,
We appreciate the 5 stars! Thank you for choosing us as your go-to dumpster rental company. We look forward to working with you again in the near future!

Rated 5 out of 5 stars

Absolutely exceeded my expectations!

Sourgum waste was very professional and quick to respond to all my questions. Alison was top tier. Even the gentleman who dropped off the dumpster was so kind and explained how to operate the opening and filling of the dumpster. The price was very reasonable even when I had to extend it 4 days and even when I went over, I thought it was going to be an astronomical amount but it was not! I would recommend them 1000 times over!

August 11, 2025
Sourgum logo

Reply from Sourgum

Hello Raynette,
Thank you for the thoughtful feedback! We are glad to hear that Alison was able to go above and beyond for you, as that is what our company aims to achieve. We look forward to working with you again in the near future!

Rated 1 out of 5 stars

The usual whole bunch of extra charges…

The usual whole bunch of extra charges no one answer the phone or return my call to explain promise me a credit never got it. Typical dumpster company sound real professional on the phone tactics and paperwork all the same.

August 5, 2025
Sourgum logo

Reply from Sourgum

Thank you for your feedback Terrence, We do try our best to acommodate changes in materials as they come up. When you originally rented this container it was for construction materials. Upon our first pick up attempt we saw it was filled to the brim with concrete and mixed trash. Clean concrete bins are typically taken at a flat rate to recycling facilities to save the customer money by not paying by the weight of the materials. In order to take it to one of these facilities, we advised you that it would need to have only concrete inside along with having to be leveled off. You agreed to level it off and remove the non concrete items. We came to remove it and the facility that processes the concrete rejected the material and had to seperate the non concrete items resulting in a contamination that was passed along and communicated to you.

We are dedicated to providing you excellent service and would be more than happy to discuss any point of communication you felt deceived by and a resolution you would seem fit. Please reach out to our customer service team at support@sourgum.com.

Rated 5 out of 5 stars

Great choice for any waste disposal project.

This may be the best companies on earth, I just called the company and bingo the dumpster appeared the next day, and then I called and spoke to what may have been the sweetest sounding young lady I have ever dealt with, and just like that it was picked up!

August 7, 2025
Sourgum logo

Reply from Sourgum

Hello Jim,
Thank you for the 5 stars and thoughtful review! We are glad to hear that the process was a breeze for you, as that is our companies goal. We look forward to working with you again!

Rated 2 out of 5 stars

NOTHING WENT WRONG....SERVICE WAS…

NOTHING WENT WRONG....SERVICE WAS GREAT...TRIED TO CLICK ON 5 STARS AND THIS SHOWED UP

August 4, 2025
Sourgum logo

Reply from Sourgum

We appreciate your feedback, Joan, and look forward to servicing you in the future!

Rated 5 out of 5 stars

It was easy to deal with and never…

It was easy to deal with and never asked me to write reviews to complicate my day.

July 25, 2025
Sourgum logo

Reply from Sourgum

Thanks for the review, Mike. We believe the service speaks for itself! wWe look forward to helping you on your next project.

Rated 5 out of 5 stars

Floor reno

I’m in PA and Sourgum took care of everything regarding the dumpster. This was the second time using sourgum for home renovations and I will use them again for the next project. Everyone I have dealt with there has been completely professional and ready to help when i needed to move dates due changes in job timelines. They were accommodating and happy to help. I can confidently recommend this company to anyone.

July 25, 2025
Sourgum logo

Reply from Sourgum

Thank you for the kind words, Robert. It means a lot to us to know were really helping! Were excited to have the opportunity to service you again soon.

Rated 2 out of 5 stars

Dumpster arrived

Dumpster arrived two days late, when it came time to remove the dumpster which was to be removed on 6-21 had to call 3 times and finally it was removed on 6-25 will not recommend this company to anyone.

July 23, 2025
Sourgum logo

Reply from Sourgum

Thank you for your feedback, Donald. We do try our best to prioritize deliveries and removals in a first come first serve order during the busy season and after a holiday lines at the disposal facilities can be up to 3 hour waits which causes the industry to be behind.

We are still dedicated to ensuring you had a good experience, please reach out and we would be more than happy to discuss a solution that solidifies our dedication to our customers. We hope to provide you a better service in the future.

Rated 5 out of 5 stars

Very accommodating

Was able to accommodate our short notice, polite and knowledgeable communication. Competitive pricing and pick up was right on time.

July 17, 2025
Sourgum logo

Reply from Sourgum

Thank you for the great review, William! We're glad we could accommodate your needs on short notice and that our team provided polite and knowledgeable service. We look forward to working with you again!

Rated 2 out of 5 stars

Picked up the dumpster 6 days late

Picked up the dumpster 6 days late, had to contact them multiple times to get it removed. Price was reasonable but won't be using again due to unreliable customer service. Recommend using a local service instead.

July 16, 2025
Unprompted review
Sourgum logo

Reply from Sourgum

Thank you for your feedback, Trevor. We do try our best to prioritize final removals as they come in. During the busy season and after a holiday lines at the disposal facilities can be up to 3 hour waits which causes the industry to be behind.

We are still dedicated to ensuring you had a good experience, please reach out and we would be more than happy to discuss a solution that solidifies our dedication to our customers. We hope to provide you a better service in the future.

Rated 1 out of 5 stars
Sourgum logo

Reply from Sourgum

Thank you for your feedback, Baruch. After reviewing your case I see that we had come to an agreement on the price of the 20 YD as dispatch was out of 30 YD containers at the time, we offered to switch it out the following day, or you could use the discounted 20. You chose to go with the discounted 20 and went over the included weight of 2 tons by 1.54 tons. We do have to pass along overage charges as it is the weight of the materials placed in the container that is paid by us to the disposal facility. We want to assure you that our weight calculations are based on the official weight tickets provided by state-regulated facilities. These facilities adhere to strict regulations and employ certified scale masters who ensure the accuracy and reliability of the weighing process. We rely on their expertise and equipment to determine the weight of the waste being disposed of. A copy of the ticket was sent you upon the completion of your rental.

Please do not hesitate to contact us! We are committed to addressing your concerns and hope to provide a better experience next time.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look