South Catering Reviews 

112
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Easy website to browse with a wide variety of options to suit all tastes and budgets. Good email communication regarding my order and delivery slot - order arrived in specified window and delivered... See more

Rated 5 out of 5 stars

We use South Catering for our Trade Union meetings. These are often held at the last minute. South Catering are flexible and helpful. Importantly the food is fresh and delicious. We have had lots... See more

Rated 5 out of 5 stars

Good fresh food, easy to order and delivered on time by friendly helpful drivers. Individual boxed lunches are well received to be "covid safe". One Gluten Free colleague said it was the best lunch s... See more

Rated 5 out of 5 stars

Excellent Service, Easy to order online, and a very good choice We mainly use for business lunches, and the options and platter sizes are flexible. Many of our guests comment on how good the s... See more

Company details

  1. Caterer
  2. Event Management Company

Written by the company

At South we regard ourselves as the first choice for Greater Manchester and Cheshire business catering, providing a wide variety of food for businesses in the area. - Business Lunches - Wellness and Snackboxes delivered nationwide - Grab Bags and Lunch Bags for away-days and events - Catering for Training Sessions - Dietary Choices - Gluten Free Catering | Halal Catering | Vegan Catering | Vegetarian Catering - Breakfast Meetings - Hot Buffets Our full menu can be found on the website, however please feel free to contact us on 0161 850 1100 with any specific requirements. Our production facility enables us to produce almost anything from fresh ingredients, so please don't hesitate to ask...however weird or wonderful!


Contact info

4.9

Excellent

TrustScore 5 out of 5

112 reviews

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4.9

All reviews

(112)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Good fresh food

Good fresh food, easy to order and delivered on time by friendly helpful drivers. Individual boxed lunches are well received to be "covid safe". One Gluten Free colleague said it was the best lunch she had been given when out on sites. Good for different dietary needs.
Good communication and administration. Will use again!

June 18, 2021
Unprompted review
Rated 5 out of 5 stars

PJH Group

I have used this company for a good while now and always get lovely feed back from the Managers that i arrange the buffets for. The service and presentation is exceptional even during lockdown.

April 30, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Catering Business

Amazing Catering Business. Food is wonderful and the staff are super helpful. They also have a brilliant website where you can order easily and efficiently. They have even sorted catering for us on the day when we have needed it last minute. I highly recommend.

April 16, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing friendly team that's always…

Amazing friendly team that's always available to help. We've placed large orders with South Catering and they always deliver. Making an order on the site is super easy and will be using more of South Catering in the future. Oh! And the food is great :) Thank you, Olivia.

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

love it

Super friendly staff. Extremely fair prices for high quality food. Best food I've had all year. Highly recommend you check them out!

January 17, 2021
Unprompted review
Rated 5 out of 5 stars

I like hamper

I like hamper! Wide range of branded products. I ordered as a new year & Xmas present and it arrived just in time.

January 3, 2021
Unprompted review
Rated 1 out of 5 stars

Huge Disppointment

The company I work for sent all of it's employees a "White Christmas Festive Hamper" Wellbox, this year, to compensate for the lack of Christmas party, due to Covid. We were invited via email to click on a link to arrange delivery, and make dietary choices e.g. Gluten Free, Non-Alcoholic, etc. This part of the process was pretty straight forward but I was surprised there was no indication of when the parcel would be sent. With people working part of the time from home, and part of the time in the office, as well as people taking annual leave, this posed a bit of a problem for some, when choosing the delivery address to use.

An email was received by some people, but not others, when the parcels were dispatched, but it wasn't immediately obvious the email was in relation to the hampers as it came from a company called Caribou. This left a lot of people wondering when their hampers would arrive.

When the hampers did arrive they were extremely disappointing, and everyone seemed to get different items. The box the items were packed in, was far too big, and could have easily been half the size, reducing the impact on the environment and the postal service. Some people had lots of protective foam pellets in their boxes and some just had a handful, which made the package look rather pathetic.

My hamper contained;

1 bottle of Elderflower Presse,
1 Mince Pie,
1 jar of Houmous
1 tiny bag of Olives,
1 jar of Jam
1 tiny bag of dried Mango,
2 Tea Bags
1 Christmas Cracker
1 very cheap, not at all like the photo on the website, Christmas Hat

I only hope that the meal being donated to a local person in need, is not as lousy as the contents of the box.

I certainly would not recommend my company use this service again, as I imagine it is not a very good reflection of the intended sentiment.

Update following the response from SC:

Having found the list of items I should have received (on the South Catering website) it appears 90% of the items I received are as listed. However I did not receive the "I Love Snacks 70% Dark Belgian Chocolate", instead I got 40g of dehydrated Mango (very festive). I still believe my company has been grossly overcharged for what has been delivered.

Having spoken to others, to see what their experience is, they are of the same opinion, despite some of them receiving more food items than I did, in place of the rubbish hat and cracker.

As for the quote from SC about this being a "Free Gift"... it wasn't free, our company paid good money for it to replace the Christmas party which couldn't take place. A very poor and sarcastic response in my opinion.

Not convinced about the cardboard shortage excuse either. Other companies don't appear to be suffering from this shortage. Maybe plan better next year!

December 22, 2020
South Catering logo

Reply from South Catering

Good morning. We're sorry you had a disappointing experience with your free gift.

Your Delivery
The product list you've described matches the products described on our site for the product your company ordered. I'm assuming you selected the non-alco version which is why you have Elderflower Presse instead of Mulled Wine.

We offer various other hampers with increasing numbers of products, however our clients choose a product to suit their individual budgets. This may be limited when they're sending 1,000s of free gifts to their employees.

Shipping Notifications
Some people fail to receive a shipment notification for various reasons. The most common is the email going to spam, followed by errors in the email address that's supplied.

The Box Size
We fully agree with you that some of the boxes we used were too large. This year we faced a national cardboard shortage, and had to use the boxes we had available for a small number of our deliveries. I'm sorry this affected your experience.

I hope this helps. Please feel free to reach out to us if you have any further concerns.

Rated 1 out of 5 stars

Don't bother…

I ordered a box for a colleague as a surprise. Thre contents were wrong and the message too. He had no idea what was going on. Contacted the support team. Said they can't help. Wouldn't recommend

December 13, 2020
Unprompted review
South Catering logo

Reply from South Catering

Hi Deucalion,

Firstly, sorry you've had a negative experience. I've looked at what I believe is your communication with us. You were asked for details of the order, but couldn't provide them. We explained that due to data privacy we were unable to help until you could provide them.

We send many parcels on behalf of many organisations and sometimes, two companies send a gift to the same individual. Without order details, we can't discuss anything to do with the order mostly to protect the privacy of both the recipient and the person who placed the order.

If you would like to reach out to us with your order reference number we'll be happy to help.

Kind Regards

Rated 4 out of 5 stars

Whole process easy to navigate

We were late to order these items for a staff gift so the choice was limited. Having said that, ordering was easy and the procedure to then upload the individual delivery details was simple.
The fact this company offers very competitive Products, is good but to then have the "Giving Back" commitment is amazing.
Thank you

November 30, 2020
Unprompted review

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