Southend Airport Car Park Reviews 

241
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

On 14/08/26 I used the Express drop-off parking for less than 2 minutes. Despite this, I have been charged £25. The drop-off area was very confusing and there was no clear signage or guidan... See more

Rated 1 out of 5 stars

I prepaid for drop-off parking approximately two hours or so before I used the service. This was on May 31st. Approximately 6 weeks after that, I received a final demand for £100 for non-payment of... See more

Rated 5 out of 5 stars

The experience at Southend Airport Car parking was great....arrived and met by friendly staff, despite rain and still dark early in the morning. Quick transfer to airport terminal by informative driv... See more

Rated 1 out of 5 stars

I would suggest thinking very carefully before using Southend Airport Car Parks. In the event of flight delays and exiting the car park after the prebooked time it is likely you will not be able to un... See more

Company details

  1. Parking Lot

Information provided by various external sources

SACP is the longest serving car park for Southend Airport. We are also the only off-site car park at Southend that holds the Park Mark award accredited by Essex Police. We take pride in the Park & Ride and Meet & Greet services we offer and will do our utmost to make sure every one of our customers is highly satisfied with our service. We believe that a Happy customer is a repeat customer. We offer a convenient Park and Ride service that is the shortest for a Southend Airport car park, being a 3 - 4 minute transfer mini-bus ride to the main terminal doors, and our mini-buses leave when you want to, so no waiting around. Also to save even more time we offer a Meet and Greet service that is second to none. Have your car waiting for you as you walk out of the terminal and be off home quicker than if you used Southend Airports own onsite Car Park.


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1.7

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TrustScore 1.5 out of 5

241 reviews

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1.7

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(241)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

I have used this company twice now

I have used this company twice now..both times the car has been really filthy on the return.I thought maybe the first time was a one off but it happened again
The staff come across a bit abrupt Whwn telling them I am 15 minutes away then when I had gone through customs on way back.
This time the car had dirty water all up the window like somebody had thrown a bucket of dirty water over it.
The thing is it hasn't rained all week as we have had a heatwave?
I don't know where they store the vehicles but I wouldn't mind paying a little extra for it to be washed on return.
There is nothing worse than after a plane ride getting Into a car which looks like it has been on a mud track.

June 21, 2017
Unprompted review
Southend Airport Car Park logo

Reply from Southend Airport Car Park

Good Morning Mr Baldwin. I have tried calling you a few times but no answer. Im quite confused with your complaint. All of our calls are recorded and i have just listened back to the calls you made to our team on the 12th June when you arrived and our member of staff was nothing but polite and patient with you even after you told him you got caught in traffic and was running late, at no time was he abrupt. With regards to the dirt on your vehicle, did you mention this to the staff when you collected your vehicle? We dont seem to have received any kind of complaint from you. All of our cars are parked in a fully tarmac car park with no mud or dust. Unfortunately in dry periods with Southend Airport being surround by fields and farmers fields, when they plow, etc, alot of dust can kick up and travel through the air for miles. This isn't just a problem with our park, Southend Airports on site car parks and the whole area of Southend around the airport suffers from the same problem because it is so open around here. This is a problem for the whole area. We have tried to minimize the dust by installing extremely high net fencing to catch the dust but because it travels through the air it goes everywhere and when we have had no rain for a while theres nothing to keep the dust down. The fields are a good half a mile away from us but as mentioned above the dust just travels. At no time has your car driven down a mud track, we only drive on the public highway and then straight into our full tarmac car park, you are more than welcome to come down and view our car park so you can see for yourself that there is no mud or dust here. We do wash all cars that get a bit dusty, if you were not happy with the wash then all you had to do was let us know and we would of handed you a voucher to get your car professionally cleaned at a car wash near you but like i said before we dont seem to have received any type of complaint from you. Please call us on 01702 567849 so we can discuss this further. Kind Regards. SACP

Rated 5 out of 5 stars

Absolutely brilliant

Brilliant service. I called them when I was passing Basildon on the a127 and they were waiting for me. We got out and they took the car and we were in the airport within a minute. Coming home I called them when going through security and again they were waiting with my car and we was driving out less then a minute later. Meet and greet is soooo much easier will defo be using again

February 14, 2017
Unprompted review
Rated 5 out of 5 stars

Great service

Have used SACP Meet and Greet service for the last eight trips, they are always on time, professional and friendly.
Great company

October 22, 2016
Unprompted review
Rated 1 out of 5 stars

Car returned in poor condition

Droping the car was met with a very friendly excellent service, however collecting my car was very different...

Upon collecting my car last night from your meet and greet services at Southend airport, I was disgusted to find the state that my car was returned to me.

I have emailed you with images showing the car is covered in dirt and dust with hand prints all over the car bonnet, I mentioned this to the chap who delivered my car who simply said we have had had bad weather and then walked away! No we hadn’t, the weather in England last week was great and besides my brother in law who had parked at the airport returned to his car absolutely fine.

I travel abroad around 4 – 6 times per year and always use a meet and greet service and I have NEVER had my car returned in this condition, I am sure when you look at the images you will agree that this is unacceptable, it is almost as if you had parked the car on a dirt track.

Anyone reading this may think that i am overreacting as you have not seen the images, trust me, my car is only six months old but looks like it is 16 years old.

I would appreciate your comments in this matter and look forward to hearing form you.

August 31, 2016
Unprompted review
Rated 1 out of 5 stars

Damaged My Car

For convenience of the service I cannot complain. However, all four of my wheels were severely damaged which went unnoticed when I collected it due to it being dark and wet. My mistake I know, but if this is how they look after customer cars I would pay more and go elsewhere. I may have saved a few quid on parking but have lost a few hundred in repairing damage or resale value. Seriously unimpressed! Avoid!

March 5, 2016
Unprompted review
Southend Airport Car Park logo

Reply from Southend Airport Car Park

Good Morning Mr Woods, As i mentioned to you in my reply email a few weeks ago, we do not have any curbs in our car park. In fact we do not have any raised surfaces at all, our whole car park is all on one level so it would be impossible for us to damage a vehicles wheels. None of our cars leave our compound. I did invite you down to have a walk around our car park and to view our CCTV footage whilst your vehicle was parked with us but i haven't heard anything back from you. I can also see in the photos you sent of the damaged wheels that some of the damage had rust on it. Your car was only parked with us for 3 days, so again it would be impossible to start rusting after just a few days. Our offer still stands if you would like to come and view the CCTV footage and take a walk round our entire car park so you can see for yourself that there is nothing at all in our car park that could cause any damage to a vehicles wheels. If you would like to discuss this further you can contact us on: sales@southendairportcarpark.co.uk. Kind Regards. SACP

Rated 5 out of 5 stars

Excellent Service

I would recommend anybody flying from Southend Airport use these. They were waiting for us at departure and delivered a warm car before we had a chance to get cold, no mean feat in January.
I've used other car park companies at other airports and they rank above all of them.

February 12, 2016
Unprompted review
Rated 2 out of 5 stars

Poor maners and management

on return trip was left waiting outside for 20 minutes. When I phoned and asked where the transfer bus was, I was told 'we have other customers' when bus arrived there was no one in it for the transfer from car park to airport. Oh and that's not mentioning the fact when I arrived no one was on site so I opened the gate to see if anyone was around to be told on the phone that gate is 'supposed to be locked' so much for secure car park. Will be paying the extra 5 or 6 pounds next time and using on site car park a lot easier and far less hassle.

October 16, 2015
Unprompted review
Southend Airport Car Park logo

Reply from Southend Airport Car Park

Good Afternoon Alex. I'm very sorry you were not satisfied with the service you received from us. Could you possibly let me know your booking ref so that i can look into this for you. None of our customers should ever have to wait longer than 10 minutes for the bus service but without knowing your booking ref or dates you used our service i cant look into it for you. With regards to the gate system. All of our gates have sensor pads which as soon as they are opened send a silent alarm to our 24 hour security system. You would of been being watched by our security team and a manager would of been alerted that someone had entered the car park without permission, your vehicle reg would of been clocked on our system and we would of known you was a customer. I agree that the gates should have been locked and again if you supply me with your booking ref or dates i will be able to look into it for you. Please email: louislarman@southendairportcarpark.co.uk or call 03300 889540. Once again im very sorry that you was not satisfied with the service you received.

Rated 5 out of 5 stars

Brilliant service

Have now used SACP twice for airport packing for our family flights from Southend Airport. Both occasions- booking were easy, the drop and pick up to and from the airport quick and hassle free. The staff very friendly and welcoming . Overall 5 star service at a reasonable price.
Very highly recommended, we would use SACP again and again
Bjeph

August 16, 2015
Unprompted review
Rated 5 out of 5 stars

Well organised

Del was on car park when we arrived.
John met us as we came out of arrivals in the carpark after we rang him
All worked very well
Thanks
John Litherland

June 9, 2015
Unprompted review
Rated 5 out of 5 stars

Brilliant service.

the staff on both trips were very friendly and informative. They told us the plan of what to do and how to do it so you weren't left wondering what to do - both for using their service and the airport itself.
Great service for a much cheaper price than the airport car park.

May 15, 2015
Unprompted review
Rated 5 out of 5 stars

an easy ride

no problems on arrival we were whisked off to the airport, a mere three minute drive and on return we were collected five minutes after arrival and our car was ready and waiting our arrival.

April 17, 2015
Unprompted review
Rated 5 out of 5 stars

This Company is a one-off

Fantastic service, I have used other southend carparks in the past and had serious problems, so when I was recommended by a friend I thought I would give them a try.
picked me up from the airport within 2 minutes of my phone call to tell them I was there! Lovely friendly driver who really could not have done any more. No waiting to get the minibus to the airport either, so if you are running a bit late, they will get you there on time, thank you SACP.

August 14, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service

This is the second time I have used SACP and I would thoroughly recommend the service to all air passengers travelling from Southend airport. The staff are very helpful and precise. Last year you helped make a very difficult emergency trip run smoothly in terms of the meet and greet service.

March 31, 2014
Unprompted review
Rated 5 out of 5 stars

you're the best can't be beaten

when you get there you will be met by a very friendly driver who will get you to the airport quickly with a nice little chat on the way,
when you arrive back at Southend they are there waiting to take you back to your car,
could'nt be better Well done SACP

March 28, 2014
Unprompted review
Rated 5 out of 5 stars

Parking about two jumps from the plane

We used Southend airport for the first time, in fact it was the first time we had been to Southend. Getting to the airport was straightforward but we had to go through dozens of traffic lights during rush hour which slowed us down a lot.
Once at the airport we were met as per the meet & greet service and our car parked so close to the airport we felt we were nearly on the runway.
Check-in was a treat, hardly anyone there and the check-in staff had time to chat, yes the plane would be on timw, no it wasn't quite full, would yoiu like to put your handluggage in the hold, etc, etc,.
Security check was the usual necessary hassle, shoes off, belt off, etc but quick as there was so few people flying at that time.
Availability of snacks and drinks was fine and boarding quick and easy with a short walk to the plane (wouldn't have been too happy if it had been cold, wet and windy though !).
Left a little early and all in all I'd give it 10/10.
On return the same slick reception and car collect had us leaving the airport within 20 minutes of touchdown, again 10/10 and we'll be back.

March 20, 2014
Unprompted review

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