When I ordered 600 litres on 4th March, the price had already risen a little, but competitive. My delivery arrived as promised 17th whilst we were away ( a pity as I always give your driver a decent... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
When I ordered 600 litres on 4th March, the price had already risen a little, but competitive. My delivery arrived as promised 17th whilst we were away ( a pity as I always give your driver a decent... See more
Company replied
After being badly let down by another company I have used this company 3 times now and will continue to use them. Easy to order, very good price, great service and drivers and, added bonus, when I pho... See more
Communications good, lone day late but no problem. Driver damaged plants, broke pot and disturbed compost heap. This has never happened before - they are usually excellent. Company very apologetic whe... See more
Company replied
My first order. Online site worked well. Delivery was painless even down my narrowish drive. My only small gripe was no tighter delivery time provided in the delivery email so I had to be prepared t... See more
Company replied
Southern Energy (formerly known as Local Fuels) is a trusted, family-run fuel supplier serving homes and businesses across the South of England. With over 25 years of experience in the industry, we are proud to deliver reliable, efficient fuel solutions to domestic, commercial, agricultural, and marine customers. Operating from our base at Shoreham Oil Terminal, we run a dedicated fleet that enables us to provide a dependable and responsive delivery service. Whether it’s heating oil for your home, fuel for marine vessels, or bulk supply for commercial operations, we have the capability and expertise to meet a wide range of energy needs. Our team of friendly, local drivers are at the heart of what we do. With strong knowledge of the areas we serve and a genuine commitment to customer care, they help ensure every delivery runs smoothly. We also believe in keeping things personal — when you call us, you’ll speak to a real person who is ready to help. At Southern Energy, we pride ourselves on excellent service, competitive pricing, and building long-term relationships with our customers.
The Shoreham Oil Terminal, 3 Waterside Road, BN41 1AZ, Portslade, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company.....easy to use web site....competitive prices and no 'service charge' that can add pounds to the final price. They deliver when they say they will and are always polite and friendly .

Reply from Southern Energy
Good value purchase as given the option to pay over 3 months with PayPal. Good communication throughout and delivered on time.

Reply from Southern Energy
I compared prices and this was the best. Really helpful on the phone in the office when I made a mistake on my online order, and it was rectified with no problems. Oil Delivered exactly as planned.

Reply from Southern Energy
Simple to order. Best price I could find. Really nice driver/delivery person. What more could you ask for?
Returning and regular customer.

Reply from Southern Energy
I have used local fuels for several years their oil price is always cheaper & they provide a very good service delivering when they say they will

Reply from Southern Energy
I have been using Local Fuels for some time. They are always helpful on the phone, the prices are always competitive and most importantly they deliver on the date promised. My last order was delivered the next day as I had run out of oil completely. Could not have asked for better service.

Reply from Southern Energy
Good prices. Very efficient. Easy and friendly to deal with.

Reply from Southern Energy
**ACE SERVICE**
Absolutely fantastic company, called up this morning as i needed an emergency delivery which I couldn't get from my regular supplier, totally understanding staff, kind and respectful, they really went out of their way to help solve my problem. so a huge thank you to everyone involved. very much appreciated and I will now be using your company going forward.

Reply from Southern Energy
There's a few fuel companies to choose from for direct fuel (house not on main gas supply) but Local Fuel is by far the best. Professional, competitive on price, drivers who care for the delivery of the fuel, and customer support like no other. You get the sense that each and every person that works for the company care about each and every customer. I feel like a valued customer. 5 stars isn't enough! 10/10 !

Reply from Southern Energy
Fantastic company!! Such friendly staff and drivers!! Very competitive with prices, fast and efficient service, always willing to go the extra mile for their customers. Support your local businesses!! Thank you for all your services you provide. Keep up the excellent work.

Reply from Southern Energy
Great price. Delivered in a week was kept up to date by text when it would be delivered.

Reply from Southern Energy
Amazing service from Local Fuels
I placed an order on Tuesday 23rd of May and, surprisingly, the very next day, the delivery of our 500 litres of oil arrived at 8 am.
I had not expected the delivery that soon and therefore had not moved the three heavy wheely bins out of the side access passage to our tank as I usually do. In fact, I was still in bed.
The driver did not abandon the delivery, (as I would have understood and accepted) but took it upon himself to heave them all out of the way to successfully deliver our oil.
He even went as far as to replace them after the delivery. He didn’t even wake me up but went above and beyond to get the job done.
An absolutely brilliant ambassador for his employer.

Reply from Southern Energy
Easy to order by email, Local Fuels phoned quickly to confirm and take payment. Delivery made on time and driver was friendly and respected our property including garden.

Reply from Southern Energy
We're based in Pevensey Bay and this is the second time I have used this company. Both times they have been the best price but also pleasant and helpful to speak with when ordering so definitely would recommend.

Reply from Southern Energy
Competitive price
Very polite and considerate driver.

Reply from Southern Energy
Great service from phone call to delivery. Competitive prices too. Would most definitely use next time.

Reply from Southern Energy
First class, very helpful and understanding response to a call for help when another supplier had failed to deliver. And Local Fuels came up trumps with a quick delivery. Thank you.

Reply from Southern Energy
Having moved house we are new to having to use oil but ordering was really easy and local fuels were friendly and helpful and communication at every stage was excellent. Oil arrived earlier than expected and delivery driver was great. Excellent service all round thank you

Reply from Southern Energy
We used Local Fuels for the first time last year after moving into a property that had oil fueled energy. We had never had this before. Local Fuels were heplful in advising us. I have used them each time we have needed to top up. They are punctual and efficient with minimal fuss.

Reply from Southern Energy
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.