When I ordered 600 litres on 4th March, the price had already risen a little, but competitive. My delivery arrived as promised 17th whilst we were away ( a pity as I always give your driver a decent... See more
Company replied
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Brilliant service and delivery was on time as arranged.Very competitive price considering the troubles at the moment.It was my first time dealing with the company and I shall definitely be using them... See more
I have been using them for a number of years. The pricing is competitive and fair, even during the current crisis. Ordering is simple and efficient. I get advance notice of delivery and it always com... See more
Company replied
Communications good, lone day late but no problem. Driver damaged plants, broke pot and disturbed compost heap. This has never happened before - they are usually excellent. Company very apologetic whe... See more
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Company details
Written by the company
Southern Energy (formerly known as Local Fuels) is a trusted, family-run fuel supplier serving homes and businesses across the South of England. With over 25 years of experience in the industry, we are proud to deliver reliable, efficient fuel solutions to domestic, commercial, agricultural, and marine customers. Operating from our base at Shoreham Oil Terminal, we run a dedicated fleet that enables us to provide a dependable and responsive delivery service. Whether it’s heating oil for your home, fuel for marine vessels, or bulk supply for commercial operations, we have the capability and expertise to meet a wide range of energy needs. Our team of friendly, local drivers are at the heart of what we do. With strong knowledge of the areas we serve and a genuine commitment to customer care, they help ensure every delivery runs smoothly. We also believe in keeping things personal — when you call us, you’ll speak to a real person who is ready to help. At Southern Energy, we pride ourselves on excellent service, competitive pricing, and building long-term relationships with our customers.
Contact info
The Shoreham Oil Terminal, 3 Waterside Road, BN41 1AZ, Portslade, United Kingdom
- 01825 840931
- info@pricewatch.ltd.uk
- www.southern-energy.co.uk
4.6
Excellent
83 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service and delivery was on…
Brilliant service and delivery was on time as arranged.Very competitive price considering the troubles at the moment.It was my first time dealing with the company and I shall definitely be using them in the future as I was extremely pleased with their communication and customer service.
April 27, 2026
Unprompted review
Excellent and professional customer…
Excellent and professional customer service on the phone and Big thank you to Russ who delivered the oil.
Highly recommended ⭐️⭐️⭐️⭐️⭐️
April 17, 2026
Unprompted review
Reply from Southern Energy
Thank you so much for your fantastic review! We’re delighted to hear you received excellent and professional service over the phone. We’ll be sure to pass on your kind thanks to Russ—he’ll really appreciate it. Your recommendation means a lot to us!
Reply from Southern Energy
Thank you for your kind feedback! We’re glad you were happy with both the price and the service, and we hope to see you again soon.
Competitive quote
Competitive quote
Polite,efficient service
Arrived on time
No negatives
April 1, 2026
Unprompted review
Reply from Southern Energy
Thank you for your kind review! We're really pleased you found our service polite, efficient, and good value. It’s great to hear everything ran on time and met your expectations. We truly appreciate your feedback and look forward to helping you again in the future.
Great to deal with
I have been using them for a number of years. The pricing is competitive and fair, even during the current crisis. Ordering is simple and efficient. I get advance notice of delivery and it always comes on the stated date. The drivers are polite and helpful, especially given that access is not easy and the tanks are quite hidden.
March 19, 2026
Unprompted review
Reply from Southern Energy
Thanks for your continued support over the years — it’s genuinely appreciated.
We’re pleased to hear the ordering process and deliveries are working well for you, especially given the access challenges on site. I’ll make sure your comments are passed on to the drivers too, they’ll appreciate it.
Thanks again for taking the time to leave a review.
Getting low and they delivered
Getting low and they delivered. New high price but no higher than others
March 17, 2026
Unprompted review
Reply from Southern Energy
Thank you for your review.
We’re glad we could get to you in time and keep things moving when you were running low. Prices have been a bit volatile recently, but we always aim to stay competitive, so it’s good to hear that came across.
We appreciate your custom and hope to help again next time.
An honourable supplier
When I ordered 600 litres on 4th March, the price had already risen a little, but competitive. My delivery arrived as promised 17th whilst we were away ( a pity as I always give your driver a decent tip - due to tricky access)
I half expected an Iran driven surcharge but, I was pleasantly surprised that the original price was held firm.
Thank you for your honesty
March 19, 2026
Unprompted review
Reply from Southern Energy
Thank you for your kind review.
We’re really pleased everything went smoothly and that the delivery met expectations, especially given the access. We always aim to be fair and transparent with our pricing, so it’s good to hear that was recognised.
Hopefully we’ll catch you next time so the driver doesn’t miss out!
Thanks again for your custom.
Ordered my fuel on the morning of the…
Ordered my fuel on the morning of the start of Iran bombing for delivery a week ahead and they honoured the price and didn’t try to rip me off by cancelling and charging double like some suppliers. Very impressed.
March 13, 2026
Unprompted review
Reply from Southern Energy
Thanks for taking the time to leave this review. We believe in honouring our commitments, especially when things get a bit… unpredictable out there. Glad we could deliver as promised and really appreciate your support.
Their prices are always better then…
Their prices are always better then other companies, they give you a date and time for deliveries. The driver call to let you know how long before they will arrive.
February 20, 2026
Unprompted review
Reply from Southern Energy
Thanks for your kind words. We work hard to keep our prices competitive and make deliveries as smooth and predictable as possible. Keeping customers informed is a big part of that, so it’s great to hear the driver updates made a difference. We really appreciate your support.
Great company to deal with
Great company to deal with. Delivered very quickly and I loved the notifications. We were told when the oil was coming with a time slot and told it had been delivered as were out. All very helpful.
February 13, 2026
Unprompted review
Reply from Southern Energy
Thank you for your kind review.
We’re really pleased to hear you were happy with the service and found the delivery notifications helpful. We know how important it is to keep customers informed, especially when you’re not on site.
We appreciate you choosing us and look forward to helping you again in the future.
Exceptional
Exceptional, a breeze to collaborate with, and consistently supportive
February 11, 2026
Unprompted review
Reply from Southern Energy
Thank you for your kind words.
We’re pleased to hear you’ve found us supportive and easy to work with. We appreciate your feedback.
Expect an Early Call
Despite writing explicit instructions on the company website where our oil tank was located the driver woke us up at 0645 asking where the oil tank was located! Not good. However the price paid for the oil was good.
February 11, 2026
Unprompted review
Reply from Southern Energy
Thank you for your feedback.
We’re sorry that you were disturbed early in the morning. That’s certainly not the experience we aim to provide. We do include instructions for our drivers, but on this occasion it’s clear that they weren’t followed as they should have been, and we’ll be addressing this with the delivery team to prevent it happening again.
We’re pleased you were happy with the price and appreciate you choosing us. Thank you for bringing this to our attention.
Always deliver on time and the drivers…
Always deliver on time and the drivers are courteous and helpful.
February 2, 2026
Unprompted review
Reply from Southern Energy
Thank you for your kind feedback.
We’re really pleased to hear that your deliveries have been on time and that our drivers have been courteous and helpful. We’ll be sure to pass your comments on to the team — it means a great deal to them.
We appreciate your continued custom and support.
Our delivery failed twice
Our delivery failed twice - on the Monday because apparently 'the road was blocked' and on the Wednesday because the 'lorry broke down'. When we phoned to complain explaining that we are elderly and actually had no oil we were informed that the next day delivery was 'full' and they 'would try and fit us in'. We were not happy at all with this service and asked for refund of the premium we paid for an early delivery which didn't happen - eventually oil delivered on the Thursday
January 12, 2026
Unprompted review
Reply from Southern Energy
We’re very sorry for the inconvenience you experienced and understand how frustrating this situation must have been, particularly given the circumstances you describe. Unfortunately, unforeseen issues such as access problems and vehicle breakdowns can occasionally disrupt delivery schedules, but that doesn’t lessen the impact on you when you’re left without oil.
We regret that your delivery did not take place as planned and that the communication around rescheduling did not meet the standard we aim to provide. Your feedback has been noted and will be shared internally so we can improve how situations like this are handled in future.
Great company to deal with
Competitive prices. Delivery always exactly when promised and usually sooner. Delivery driver delivers quietly and goes with no fuss. Extremely pleasant and helpful if you have to phone.
January 6, 2026
Unprompted review
Reply from Southern Energy
Thank you for your kind feedback. We’re glad to hear you’re happy with our pricing, reliable delivery times, and the professionalism of our delivery drivers. It’s also great to know our office team has been helpful when you’ve needed to call. We really appreciate you taking the time to leave a review.
Great service
I have used Southern Energy (previously Local Fuels) for many years, they are always reliable and prompt in their deliveries. Their prices are in line with the competition and often the best on comparison web sites so I no longer bother looking for alternatives.
December 22, 2025
Unprompted review
Reply from Southern Energy
Thank you for your continued loyalty and for taking the time to share your experience. We’re really pleased to hear that you’ve consistently found our deliveries reliable and our pricing competitive. It means a lot to know we’ve earned your trust over the years, and we look forward to continuing to provide the same level of service in the future.
Reply from Southern Energy
Thank you for your feedback. We’re glad to hear everything was on time and that our team was courteous. We appreciate you taking a moment to share your experience.
Of course
Of course, please provide the original review for me to rephrase.
November 23, 2025
Unprompted review
5 star company
I am a regular customer and can highly recommend for best prices, excellent service and quick to refund if I over order. The drivers are especially helpful as access is via a single track lane.
October 24, 2025
Unprompted review
Reply from Southern Energy
Thank you so much for your kind words and for being a loyal customer. We really appreciate you taking the time to share your experience. It’s great to hear that our pricing, service, and refund process have worked well for you. I’ll make sure the drivers hear your feedback too. Navigating that single track lane isn’t always easy, and they’ll be glad to know their efforts are noticed. Thanks again for your continued support.
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