The WhatsApp chat is very handy,messages were answered relatively quickly. The only criticism was that the person was chatting to did come across quite blunt,a little more warmth would be nice.
Company replied
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Review summary
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I recently booked a spa trip and had a great experience with the team. The online options didn’t show the suite that I required as I needed a three person room, so I got in touch for help. Charlotte... See more
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We initially booked a spa break, but Rachel contacted us to let us know that the booking could not be arranged due to some reason. She then worked with us to find an alternative option and kindly assi... See more
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Sophie was amazing throughout my booking for my 1st wedding anniversary, we had to change it all last minute due to illness and she dealt with all of it so there was no stress our end. Couldn’t recomm... See more
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Company details
Written by the company
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Contact info
4.3
Excellent
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor experience I would not recommend
Poor experience I would not recommend, go direct to the spa - this service is pointless. Basically they allowed me to book a spa day when there was very limited availability for treatments and a 4.5 space between treatments - no availability to have lunch together. Very stressful and Spa breaks offer no assistance. I would nt recommend spa breaks.
May 2, 2026
Unprompted review
Jessica Hack was my assistant
Jessica Hack was my assistant, she was exceptional, very respectful, patient and willing to help at all times
May 2, 2026
Unprompted review
Spabreaks specialist
One of the Spabreaks specialist Drew Leigh was extremely helpful & professional in sorting out a group booking with the spa hotel & date that we wanted. Definitely recommend.
May 1, 2026
Unprompted review
Spabreaks.com mis-selling gift vouchers
Spabreaks.com mis-selling gift vouchers -
I searched online for a spa package at Park Plaza Cardiff specifically for my wife as a gift, which advertised an offer via spabreaks.com. I clicked to book and purchased a package that included a massage (and other alternative treatment options), lunch and use of the facilities. It cost £153. The gift package arrived with instructions that specified the Park Plaza, Cardiff. When my wife decided to use her package there was no such Park Plaza listed on the website. I contacted spabreaks.com and asked for a refund so that I could book the same package directly with Park Plaza, Cardiff, which they refused and cited their disclaimer on their website. I explained that I went via a search engine that brought me to a page with no such disclaimer. They rejected my explanation - refusing to make a refund. I had to purchase another spa package for £130 - directly booked with Park Plaza, Cardiff for my wife as that spa was the intended gift. I am now left with this voucher that spabreaks.com mis-sold to me. I intend contacting Citizens Advice so this information can be passed on to Trading Standards, to consider taking further action for misselling these breaks. Save yourself the hassle and book your spa package directly.
April 23, 2026
Unprompted review
Lani was extremely helpful & very…
Lani was extremely helpful & very friendly. 5 star customer service!
April 3, 2026
Unprompted review
Lani was great
Lani was great! First experience ended up being unavailable, but she found alternative places and was lovely. Thank you.
April 8, 2026
Unprompted review
Reply from Spabreaks.com
Hi Alice,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Lani was great and able to find an alternative venue for you.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Natalie - Customer Relations Advisor
Drew Leigh Made Our Day!
I just called the Spa Breaks team and had the absolute pleasure of speaking with a Spa Specialist named Drew Leigh. From start to finish, Drew was incredibly helpful, professional, knowledgeable, and genuinely kind.
They made the whole process seamless and enjoyable, and helped book a treatment for my sister and me that we’re both really excited about. It’s rare to come across such warm and attentive service. thank you, Drew, for making our experience so special!
April 30, 2026
Unprompted review
Reply from Spabreaks.com
Hi Simmy,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was very helpful, professional, knowledgeable, and genuinely kind.and assisted you with organising your booking.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Samantha - Customer Feedback Leader
Jessica was really helpful and really…
Jessica was really helpful and really quick to response and patient with me
April 30, 2026
Unprompted review
Reply from Spabreaks.com
Hi Nishaben,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Jessica was really helpful and really quick to respond when organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Samantha - Customer Feedback Leader
Book Direct
I recently booked a spa day through SpaBreaks and was extremely disappointed with the experience that followed. Just a couple of days after making the booking, I found that the exact same spa day was available significantly cheaper when booked directly with the hotel.
I contacted SpaBreaks to see if they would offer any kind of price match, partial refund, or goodwill compensation, but they refused to match the price.
It’s very disappointing to pay extra for using a third-party booking service, only to find a significantly cheaper direct price shortly afterwards, with absolutely no flexibility offered.
Unfortunately, this experience has left me feeling let down, and I will not be booking through SpaBreaks again.
Save yourself the hassle and book direct.
April 29, 2026
Unprompted review
Reply from Spabreaks.com
Dear Gemma,
Thank you for leaving us a review, we always appreciate receiving customer feedback.
We’ve requested further information from you via Trustpilot, as we’ve been unable to identify your booking from the details provided. Once we have this, we’ll be able to give you a more informed and personalised response.
Kind regards
The Spabreaks.com Feedback Team
Great & helpful service today
Great & helpful service today, sorted out my issue very quickly & efficiently!
April 29, 2026
Unprompted review
Reply from Spabreaks.com
Hi Laura,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that we provided such great and helpful service and were able to resolve your query so quickly.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Samantha - Customer Feedback Leader
Lovely spa and great custom service
Me and my friend had a spa day at the Feversham arms, which was gorgeous and id highly recommend. Lani from spa breaks was lovely on the phone and very helpful, great custom service!
April 25, 2026
Unprompted review
Reply from Spabreaks.com
Hi Jordain,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Lani was really helpful and made organising your booking such a simple process.
Lovely to hear that you had such a great time on your spa visit to The Feversham Arms and with over 550 spas and hotels to choose from there's always options to suit every customer.
We look forward to assisting you with your next booking.
Kind regards
Spabreaks.com Feedback Team
WhatsApp booking
I had to call the office on a couple of times and on each occasion I got through to someone who could help and were knowledgeable. The WhatsApp service was really useful as I want in a position to stay on the phone. Great service
April 27, 2026
Unprompted review
Reply from Spabreaks.com
Hi Jane,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Lani provided such helpful and knowledgeable service and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Drew went out of his way to help
Drew went out of his way to help. Going over and above Spabreaks.com's policies assisting us to complete our booking.
April 24, 2026
Unprompted review
Reply from Spabreaks.com
Hi DN,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was very helpful and assisted you with organising your booking.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
I needed to amend a booking with…
I needed to amend a booking with Spabreaks due to illness and I was helped almost immediately upon ringing. Bianka, a really friendly staff member, was able to contact the Spa hotel to rearrange my booking. I really appreciated the help, it has made the alteration easy and reassured me greatly, especially when anticipating that this change would be difficult. Thank you for your help!
April 28, 2026
Unprompted review
Reply from Spabreaks.com
Hi Laurel,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Bianka provided such fantastic customer service and dealt with your booking amendment in a friendly and reassuring way.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Bianka went out of her way to be kind
Bianka went out of her way to be kind, understanding , patient and helpful. She sorted it all out for us even when my first attempt to book somewhere went a bit wrong. She went above and beyond. Thank you.
April 28, 2026
Unprompted review
Reply from Spabreaks.com
Hi Eva,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Bianka provided such kind, understanding and patient customer service and was able to resolve your query so efficiently.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Unresolved complaint after weeks of chasing - AVOID
Booked a spa experience through Spabreaks at Christmas for early March and attempted to move the booking in advance due to medical reasons.
The venue confirmed they were happy to accommodate a change, however Spabreaks provided conflicting information and repeatedly delayed responses.
Despite multiple follow-ups, both the original booking date and the alternative date passed without resolution due to their handling of the situation.
The issue was escalated internally almost 2 weeks ago but still not resolved and communication has now stopped altogether. I'm having to resort to a chargeback from my Card provider to get a refund...
Extremely poor customer service and lack of accountability. Would not book through them again.
April 27, 2026
Unprompted review
Reply from Spabreaks.com
Dear Iain,
Thank you for leaving us a review. We genuinely value all feedback and always ensure that we respond.
I’m truly sorry to hear that you encountered difficulties when trying to amend your booking. I completely understand how frustrating this must have been, and I’m sorry for any added stress caused by the delay while we investigated the circumstances.
Our Operations Team has now been in touch with you directly with an update whilst the chargeback process is ongoing.
Please accept our sincere apologies for the disappointment and inconvenience you’ve experienced.
Kind regards,
The Spabreaks.com Feedback Team
Great service got all the help needed…
Great service got all the help needed from a lady Kailani thank you for your guidance.
April 25, 2026
Unprompted review
Reply from Spabreaks.com
Hi Sarka,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Lani provided such great service and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Efficient friendly and professional
Efficient friendly and professional
April 25, 2026
Unprompted review
Reply from Spabreaks.com
Hi Julie,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was efficient, friendly and professional and assisted you with organising your booking.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Great service from spa
Great service from spa breaks,
Ellesse helped me navigate through which dates and treatments I would like.
Looking forward to a glass of bubbles and afternoon tea.
Many thanks
April 24, 2026
Unprompted review
Reply from Spabreaks.com
Hi Rose,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Ellesse was helpful and supportive and assisted you with organising your booking.
We’re always happy to help, and I hope you enjoy their spa experience.
Kind regards
Anthony – Quality Assurance
Great experience!
Great experience booking over the phone. Lani was knowledgeable, friendly and very efficient. I can't wait for our little spa break!
April 24, 2026
Unprompted review
Reply from Spabreaks.com
Hi Lindsay,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Lani was knowledgeable, friendly and very helpful and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
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