The WhatsApp chat is very handy,messages were answered relatively quickly. The only criticism was that the person was chatting to did come across quite blunt,a little more warmth would be nice.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently booked a spa trip and had a great experience with the team. The online options didn’t show the suite that I required as I needed a three person room, so I got in touch for help. Charlotte... See more
Company replied
We initially booked a spa break, but Rachel contacted us to let us know that the booking could not be arranged due to some reason. She then worked with us to find an alternative option and kindly assi... See more
Company replied
Sophie was amazing throughout my booking for my 1st wedding anniversary, we had to change it all last minute due to illness and she dealt with all of it so there was no stress our end. Couldn’t recomm... See more
Company replied
Company details
Written by the company
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Contact info
4.3
Excellent
20K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service but was almost charged more than needed
Good customer service, But was almost charged more than needed, as i was given a different price (which was more) than what was shown on your website. Until i corrected it
April 16, 2026
Unprompted review
Reply from Spabreaks.com
Hi Nathan,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was helpful and made the booking process nice and easy. Some of the venues we partner with have dynamic prices which can be subject to change so early booking is always recommended.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
They sorted my booking quick and…
They sorted my booking quick and efficiently, will use spa breaks again.
April 17, 2026
Unprompted review
Reply from Spabreaks.com
Hi Samantha,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m pleased to hear that Drew was helpful and efficient and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Reply from Spabreaks.com
Hi Db,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Ellesse was very helpful and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
An excellent booking experience on the…
An excellent booking experience on the phone. The lady was knowledgeable, prompt and friendly - thank you!
April 17, 2026
Unprompted review
Reply from Spabreaks.com
Hi Holly,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Ellesse was knowledgeable, prompt and friendly, and made the booking nice and simple.
We’re always happy to help, and I hope you enjoy your spa experience.
Kind regards
Anthony – Quality Assurance
Great customer service staff
Great customer service staff, Charlotte handled my query and booking, she was professional and took the time to answer my questions and look into a spa I wanted to book for a group. Thanks so much for all your help.
April 14, 2026
Unprompted review
Reply from Spabreaks.com
Hi Latoya,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was patient and helpful and made the booking process for your group nice and easy.
We're always happy to help and hope you all enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
So much easier
So much easier than trying to do it over phone. I would highly recommend and will use the service again.
April 15, 2026
Unprompted review
Reply from Spabreaks.com
Hi Sheran,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was helpful and assisted you with organising your booking.
We’re always happy to help, and I hope your enjoy your spa experience.
Kind regards
Anthony – Quality Assurance
Great customer experience!
I booked my package online and spoke to Charlotte as I have a few questions. She was so helpful and knowledgable and made the whole process seamless!
April 15, 2026
Unprompted review
Reply from Spabreaks.com
Hi Katie,
Thank you so much for taking the time to leave us a review, we always appreciate reading customer feedback.
I’m pleased to hear that Charlotte was so knowledgeable and helpful, and supported you with organising your booking.
Our advisors are experts about all aspects in the world of spas and hotels and are always happy to help,
I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Would have given 0 stars if I could…
Would have given 0 stars if I could have. Had confirmation of my spa package booking a while ago. Contacted the venue to confirm details today and the booking hasn’t been made. We should be going on a spa break tomorrow and now we aren’t. So bitterly disappointed.
April 15, 2026
Unprompted review
Reply from Spabreaks.com
Dear Elizabeth,
Thank you for leaving us a review, we truly appreciate all feedback from our customers.
I’m really sorry to hear that you experienced difficulties with your booking scheduled for today at Doubletree Cadbury House. We completely understand how disappointing this must have been, especially when you were looking forward to your visit.
Spabreaks.com successfully completes thousands of bookings each week, so it’s always concerning to hear when something hasn’t gone as smoothly as it should. Please accept our sincere apologies for the inconvenience this has caused.
I can confirm that our Sales Agent contacted the spa directly to check availability and manually complete the booking process, including all the required documentation.
Spabreaks.com is currently liaising with the venue’s management team to fully investigate what went wrong, and we will contact you directly as soon as we receive their response.
Thank you again for sharing your experience with us. We’re genuinely sorry for the frustration and disappointment you’ve encountered along the way.
Kind regards
The Spabreaks.com Feedback Team
Agent was very helpful and secured my…
Agent was very helpful and secured my booking making it was stressfree for me
April 15, 2026
Unprompted review
Reply from Spabreaks.com
Hi Anna,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Ellesse was helpful and made the booking process so simple and stress-free
We’re always happy to help, and I hope you enjoy your spa experience.
Kind regards
Anthony – Quality Assurance
Excellent customer service
I had a Spa Day booking for two purchased online by my husband as a gift at venue one…it transpired that the hotel couldn’t do simultaneous treatments for myself & my friend as they only had one treatment room, therefore I had to telephone Spa Breaks direct to cancel venue one & transfer to a venue that could do simultaneous treatments. Sophie has been extremely helpful through the entire process offering me a number of options & was able to choose a new venue which satisfys our requirements, thank you Sophie…very grateful for professional & friendly assistance. Would definitely use Spa Breaks again.
April 13, 2026
Unprompted review
Reply from Spabreaks.com
Hi Jim,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie was really helpful and made some venue recommendations to match your preferences.
We're always happy to help and with over 550 spas and hotels to choose from there's always options to suit every customer.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Spabreaks.com Feedback Team
Reply from Spabreaks.com
Hi David,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Charlotte was fast and efficient and made the booking process easy.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Spabreaks.com Feedback Team
Jessica was very professional and…
Jessica was very professional and helpful and got through my booking very quickly
August 8, 2025
Unprompted review
Reply from Spabreaks.com
Hi Paul,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Jessica was helpful and professional, and assisted with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Gift voucher
I purchased a gift voucher for a certain spa with a year time
Limit . I came to book the spa within a few months of purchasing gift voucher and annoyingly the deal: package. wasn't showing on line to book .
I then used WhatsApp to speak with Sophie who very quickly resolved the issue by liasing with the spa direct so I could get booked in which was great , however it was still annoying not being able to use my voucher on line .
April 13, 2026
Unprompted review
Reply from Spabreaks.com
Hi Laura,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
Spabreaks.com partners with over 550 UK based spa and hotels the vast majority of which are online bookable, however there are still a few which require a manual booking process and I'm pleased to hear that Sophie was able to efficiently assist you to complete your booking via WhatsApp.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
The experience booked as a present had…
The experience booked as a present had been withdrawn from offer and Charlotte kindly helped me find another venue where we could get a similar experience for the price of the voucher
This was all confirmed in a further email.
Charlotte was polite, courteous and helpful.
April 14, 2026
Unprompted review
Reply from Spabreaks.com
Hi Evelyn,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Charlotte was polite, courteous and helpful and made organising your booking such a simple process.
We're always happy to help and with over 550 spas and hotels to choose from there's always options to suit every customer.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Very attentive and very helpful will…
Very attentive and very helpful will definetly use this website again thankyou very much
April 13, 2026
Unprompted review
Reply from Spabreaks.com
Hi Amy,
Thanks for taking the time to leave us a review. We love receiving feedback from our customers.
I'm pleased to hear that you found the website easy to browse and complete your booking.
With over 550 venues to choose from there's always plenty of options to suit every customer.
We'd be very happy to assist you with planning your next booking,
Kind regards
Anthony - Quality Assurance
Spa Trip for my mums 60th
I recently booked a spa trip and had a great experience with the team. The online options didn’t show the suite that I required as I needed a three person room, so I got in touch for help.
Charlotte was incredibly helpful and attentive from the start. She quickly found the right option for me and also sorted out multiple vouchers without any hassle. Everything was handled smoothly and much faster than I expected.
Overall, it was a really easy, stress-free experience thanks to Charlottes excellent service.
April 10, 2026
Unprompted review
Reply from Spabreaks.com
Hi Maddy,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm glad to hear that Charlotte was incredibly helpful and attentive and recommended the most appropriate experience for your booking and assisted you with redeeming multiple vouchers on your booking.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Sophie provided a very swift booking…
Sophie provided a very swift booking process. looking forward to the stay!
April 13, 2026
Unprompted review
Reply from Spabreaks.com
Hi Mr Donald,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm glad to hear that Sophie provided such efficient customer service and assisted you with completing your booking.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Pleasant experience
The call handler was patient and professional. She speedily dealt with my request and kept me updated.
April 13, 2026
Unprompted review
Reply from Spabreaks.com
Hi Stuart,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was patient and professional and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Fantastic service
I was looking a spabreaks to book a treatment in Edinburgh but the online booking could accommodate my date, so I chatted to Karina online who was extremely helpful. She contacted the Spa and booked me in, then phoned me to confirm. Fantastic service
April 13, 2026
Unprompted review
Reply from Spabreaks.com
Hi Alison,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Karina provided such excellent customer service which made the booking process really easy for you.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
This company ruined our 10th wedding…
This company ruined our 10th wedding anniversary!! They sold us three spa packages!!! The first one we booked they said all was fine so we paid . Arrived at our hotel (not linked to spa deal ) and had emails telling us that there was now no available spaces at the spa
And could they find another one , so we agreed . We then got another phone call saying that package was no longer available could we accept another package so we did that and paid extra on top .
Evening before our wedding anniversary they email again saying that to was now cancelled and no longer available. We asked for a refund and that it had ruined our wedding anniversary plans . This company need investigation they sell packages that they do NOT HAVE . Absolute disgrace and we will be taking this further
April 9, 2026
Unprompted review
Reply from Spabreaks.com
Dear Rhian,
Thank you for taking the time to leave us a review. We genuinely value all feedback and use it to improve our service.
I’m truly sorry that your booking could not be confirmed on this occasion. We completely understand how disappointing and frustrating this must have been for you.
Spabreaks.com successfully confirms thousands of spa and hotel bookings every week, and it is exceptionally unusual for any availability related issues to arise. We are especially sorry that this has now happened twice, and even more so given that you were planning to celebrate a special occasion. You deserved a smooth and simple booking process and I’m sorry that we fell short of that.
Spabreaks.com works with over 550 UK‑based spas and hotels, and we rely on our partners to keep us updated with accurate live availability. Unfortunately, the information provided to us on this occasion was not correct, and we sincerely apologise for the inconvenience and disappointment this caused.
I can confirm that a full refund has now been processed, along with our sincere apologies.
Kind regards,
The Spabreaks.com Feedback Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.