This is the fifth Spacehive project run by Chester City Baths, and we have found the platform easy to use, and a very successful way to raise funds for our charity. It raises awareness to our swimmers... See more
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See what reviewers are saying
Great guidance throughout the process with quick responses to queries. Lots of helpful reminders, updates and suggestions to keep up momentum during the crowdfund.
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I encourage everyone to use the Spacehive platform. The application process is not too difficult – each step is clearly explained, and you get guidance on what is expected in your answers. The staff a... See more
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The front end of Spacehive is excellent, with very clearly set out areas where people can read about the project, updates and so on. The support was also really good, with prompt and personal res... See more
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Company details
Written by the company
The home of community fundraising. Spacehive helps crowdfund local ideas and has raised over £35 million across the UK and Ireland. We help communities raise funds to improve their local areas: everything from spruced up playgrounds and new street markets, to city farms and learning hubs. Spacehive has the highest success rate of any crowdfunding platform at 85%. That means that nearly 9 out 10 community projects on Spacehive hit their fundraising target. Our platform is designed to meet the needs of today’s local changemakers and enable local transformation quickly. Our bespoke model is backed by a team of specialists who evaluate projects and match them to funds from companies, councils and foundations, enabling them to reach their crowdfunding goals faster and make a positive difference to society.
Contact info
The Brew Eagle House, 163 City Road, EC1V 1NR, London, United Kingdom
- info@spacehive.com
- www.spacehive.com
4.1
Great
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent experience
The site was easy to navigate and any difficulties were quickly amd effectively dealt with.
Online staff were friendly and super supportive, had a lovely human element to their emails which was very welcoming
June 29, 2025
Reply from Spacehive
Thanks for your lovely feedback. We're pleased the site was easy to navigate and that our team could quickly resolve any difficulties. It's wonderful to hear you felt the human touch in our communications - that's exactly what we aim for.
Spacehive have been really helpful…
Spacehive have been really helpful since we re launched our crowdfunding programme and have always been on hand to give guidance and advice where necessary whether its to community groups in our borough wishing to fundraise for their projects or to us in the local authority.
July 2, 2025
Reply from Spacehive
Thanks for this great feedback. We're delighted to support both the local authority and your local community groups. Having strong partnerships like this is exactly how we can make the biggest impact for local communities. We really appreciate our continued collaboration.
Good platform and council links - bit pricey and no perks
Good platform, very responsive and useful way to link with council funding especially - only negatives are that the fees are relatively high (around 12%) and you can't do "donation perks" which we find are super helpful for crowdfunding pushes
June 25, 2025
Reply from Spacehive
Thanks for your feedback. We're pleased the platform worked well for you, especially with council funding connections.
On rewards/perks - we've found they can be burdensome to administer and aren't usually a key motivating factor for people backing community projects. Most supporters are driven by the positive local impact. However if you want to organise your own rewards you are free to do so.
We're glad you received 100% of the funding needed for your project. While fees are included in your target, we understand the importance of transparency around costs.
Experts with a community focused approach
Spacehive understand how important it is to support smaller voluntary and community sector groups and organisations to access funds and deliver projects that make a real difference in communities. The support delivers local action from projects designed to support the environment to those making a difference to individuals and groups. As an organisation Spacehive is responsive, organised and efficient. It is easy to see why they are award winning!
June 3, 2025
Unprompted review
Reply from Spacehive
Thank you for such wonderful feedback. It means a lot to have partners who understand our mission to support grassroots community action. We're delighted you've seen firsthand the difference these projects make. Your recognition of our team's work is greatly appreciated!
You do not get all the money you raise
The help given before hand to understand the process was accurate.
June 9, 2025
Reply from Spacehive
Thanks for your feedback. Just to clarify - while our platform fee is deducted, you do receive all the funding needed to complete your project as planned. We're glad our upfront guidance about the process was accurate.
Reply from Spacehive
Thanks! We're glad our communication and response times met your expectations.
good personal service
good personal service. advice as needed. delivered as promised.
October 11, 2024
Reply from Spacehive
Thanks for your feedback! Great to hear we delivered on our promises and provided the personal service and advice you needed.
Avoid
We entered the Spacehive Dublin City Council funding.
The admin for the company made multiple mistakes, declaring the incorrect amount that we would receive and on that basis, we moved forward with larger plans, only to be told after we had reached the target that they had made a mistake.
As we were providing books to donators, we were unable to get any details of anonymous donators and Spacehive wouldn't provide us with email addresses or contact details - and cited GDPR issues which were not accurate.
The details of donators and supporters that we collected, seem to become Spacehives clients and they contact them to promote their initiatives but we cannot.
We have unsubscribed from their newsletters and updates but continue to receive them .
Thanks in advance for the corporate whitewash reply!
July 13, 2024
Reply from Spacehive
Thank you for your feedback. We’re pleased that you got the funding that you needed for your project. We did clarify the funding calculation quickly when the error was identified, ensuring your campaign could continue successfully.
Regarding contact details, we’re unable to share donor email addresses due to GDPR requirements, but we do provide tools so that you can communicate with your supporters. We’ve also ensured you’re removed from our mailing lists as requested.
We appreciate you bringing these points to our attention so we can continue improving our service.
Helpful support team
June 7, 2025
Reply from Spacehive
Thanks! Our support team will be pleased to hear this feedback.
Great kick start
It was a great opportunity to raise money and have match funding. The website was easily accessible to people and worked really well for us. The only thing that wasn't really clear is the extent of the fees that are charged. Most people who donate don't understand that such a large percentage of the donation is taken by the site. The groundswell of public support is a real moral booster. The site makes it easy to get the message out and get people on board. It was a huge help to get our project off the ground.
January 28, 2025
Reply from Spacehive
Thanks for sharing your positive experience. We're thrilled the platform helped you reach people easily and get your project off the ground. The public support really does make a difference! We work hard to make our fees transparent and visible throughout the site and user journey, but we appreciate your feedback and will continue to review how we can make this even clearer.
Spacehive - A Very Positive Experience
Spacehive are an innovative, supportive and energetic company doing important work in communities across the UK. I enjoyed working with them, and their staff, particularly Sarah, Frank and Aoife were lovely. A great and very positive experience!
May 27, 2025
Reply from Spacehive
Thank you so much for these wonderful words! We're thrilled you enjoyed working with us - Sarah, Frank and Aoife will be delighted to hear your praise. It means a lot to have partners who understand and support the community work we're doing across the UK.
Birmingham City Council Be Bold Crowdfunding
A professional and rewarding experience collaborating with Spacehive, resulting in a tailored programme which met our needs and achieved our crowdfunding aspirations.
May 27, 2024
Reply from Spacehive
Thank you for this feedback. We're delighted to have worked with you and that we could deliver on your crowdfunding goals. Partnership is at the heart of what we do, and we really value the opportunity to collaborate.
Very efficient and helpful advisors.
January 14, 2025
Reply from Spacehive
Thanks for your feedback - glad our team provided the efficient and helpful support you needed.
The support and service that we…
The support and service that we provided to help me with my event was very important and I was so grateful that I knew that at any time when I needed them they was there for me.
I feel that this service was excellent, the one thing if I was to say that might help in the future moving forward would be to inform that we have to pay a fee out of what we raise if it was said up front would help
October 19, 2024
Reply from Spacehive
Thanks for your kind words about our support service. We're glad we could be there whenever you needed help. We aim to make our fee structure transparent throughout our website and user journey, but appreciate your feedback and will review how we can make this even clearer for project creators.
Fantastic experience!
Hugh at Spacehive and Claire my local council Spacehive coordinator, have been an amazing support system from day one of our application through to delivery. I cannot recommend Spacehive enough as a crowdfunding platform. The online account is easy to use and donate.
May 9, 2025
Reply from Spacehive
Thanks for the shout-out to Hugh and Claire! We're thrilled you found both our team and platform so helpful. Really appreciate your recommendation and feedback.
Thriving at the Hub
This was the 3td time we have used Spacehive for a Crowdfunding Campaign and each time its been a positive experience and we have reached our target amount
April 30, 2025
Reply from Spacehive
Great to hear you've hit your targets three times with us! Thanks for your continued trust in Spacehive for your crowdfunding campaigns.
Reply from Spacehive
Thanks a lot, we really appreciate you valuing the support you received.
Useful FAQs
Comprehensive FAQs to help guide the user through an application; personal assistance always available too.
December 1, 2024
Reply from Spacehive
Thanks for the feedback on our FAQs and support team. We're glad you found both helpful during your crowdfunding journey.
The whole process was complicated and…
The whole process was complicated and difficult, however, the support was really helpful and informative.
May 2, 2025
Reply from Spacehive
Thanks for your honest feedback. We appreciate you highlighting both the challenges you experienced and the helpful support you received. We're working to make the process simpler while maintaining our responsive support. Your input helps us improve.
Great support
Spacehive fully supported us throughout our fundraising process. This included responding to queries promptly and extending our end date when planning permission was delayed.
March 14, 2025
Reply from Spacehive
Thank you for your kind words! We're delighted we could support your journey, especially when you needed that deadline extension. Providing flexible, responsive help is exactly what we aim for with every project. We appreciate you taking the time to share your experience.
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