SpareFoot Reviews 

50,526
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 2,093 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being knowledgeable, patient, and helpful, contributing to a smooth and efficient service. Many highlight exceptional customer service, noting representatives are professional, polite, and guide them thoroughly. The user experience is often described as easy to understand and convenient. However, some people mentioned concerns regarding pricing, citing unexpected administrative fees, higher costs, or quick rent increases. Additionally, a few customers experienced difficulties with customer service, including long wait times, being ignored, or issues with outdated website information, which caused frustration.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing employees as well-spoken, professional,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting helpful and informative staff... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the design and overall process... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding competitive and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Gloria was amazing, and easy to work with, as was her coworker (Gina?). I give them both 5 ⭐️ for their professionalism and assistance. Unfortunately, the computer system is a mess and took a long tim... See more

Rated 4 out of 5 stars

Representative we extremely patient and helpful. HOWEVER, I was told there was only ONE covered 12x35 space available. When visiting the facility I noted approximately 50 open spaces. Even if temporar... See more

Rated 4 out of 5 stars

The girl was very knowledgeable. I’d never heard of this service before. I thought I was calling a storage company, not an agency with knowledge of all available storage units. She explained all steps... See more

Rated 5 out of 5 stars

Everything about securing a storage unit at Storage Star in Meridian ID was easy, starting with the online booking. The unit was pristine, as was the entire facility. Pricing was fair; less than so... See more


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Boat Storage Facility
  4. RV Storage Facility
  5. Storage Facility

Written by the company

SpareFoot is the largest marketplace for storage, making it simpler to move and store your stuff. Whether you're looking to overload your seasonal items long term, need storage for a couple months while you move, or want to store your small business equipment - we've got it all! You can even find space to store your car, RV or boat. Our Sparefoot search tool helps you find the best deals on storage facilities in your area. Our website lets you compare the most storage options nationwide. Simply insert your zip code, and we’ll compare and contrast all of your area’s most reputable storage facilities. Our convenient listings will outline all the features and benefits, allowing you to pick the best solution for your new apartment’s storage needs.

Written by the company

Largest Inventory Online
SpareFoot has the best selection of storage units online, with over 6,500+ facilities across the U.S. to choose from. Need specialty storage? We also offer wine storage, facilities with military discounts and storage for students.
Find the Best Deals
Book with SpareFoot to secure a great price online or by phone. Narrow your search by location, price, size or amenities, and we’ll help you find the best deals on storage, guaranteed.
Storage Made Easy
Quickly compare storage units near you in one simple place. Our comparison shopping tools let you browse exclusive reviews, photos and more so you can find the perfect match.

Contact info

4.2

Great

TrustScore 4 out of 5

51K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(50,526)

1,829 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Too many phone calls to pay over the phone.

Chris at Devon Storage in Memphis was very helpful. I did get an email about the reservation that I made. And I tried to pay online so that my daughter could move her stuff in. I’m out of town so I’m not able to physically go in there and when I went online they were not helpful at all and I had to call and wait on hold for the physical company again and still didn’t get to pay.
They said the company will call me so I could pay over the phone. It looks like on the one hand is the physical company and the other hand is some kind of management and they’re not talking to each other and it’s making me very angry. why is it taking so many phone calls for y’all to take my credit card information?

July 15, 2026
Rated 4 out of 5 stars

Almost perfect

Almost perfect. I am still waiting for a call from a manager so that I can pay for a unit in Mint Hill NC

July 15, 2026
Rated 1 out of 5 stars

I wouldn’t do business with this company

The raise the rent pretty quickly after you move in and you wouldn’t know this unless you ask them directly. There is also no way to cancel your reservation without calling them- many aspects of the booking process with this company seem deliberately designed to trick customers into spending more and making it harder to extricate yourself. There’s a button to click for everything about your reservation except for canceling.
I’m sure they’ll be clogging up my inbox now. I don’t have time to spend on the phone canceling my reservation when I should be able to do it online. There’s no option for that. I don’t find this company trustworthy.

July 10, 2026
SpareFoot logo

Reply from SpareFoot

Thank you for your feedback. We would like to learn more about your experience and to see if there is anything we can do to assist, so one of our agents will be reaching out to you shortly. We look forward to chatting with you and see how we can make things right!

Rated 5 out of 5 stars

Easy

Easy, convenient, different options and prices. Everything is in one place.

June 30, 2026
Rated 5 out of 5 stars

Solid, proud presence in our state!

Even from the street their presence is known. I've passed several of its facilities and everyone is bright, green and welcoming. The grounds are clean and the welcome area is too. There are several ways to access the personnel if no one is at the front desk, too. The price is very cojpetitive too!
The on-line experience and the customer service on the phone wasgreat--every question/blank to fill in was clear; every response from the service person on the phone was friendly, professional and exacting..I didn't have to wait for someone to answer the phone!

Yamarie greeted me at the facility and walked me through the process of obtaining a storage unit. She gave me a tour, was patient and very knowledgeable! I felt so confident about my choice in storage. I feel like I'm in good hands, no matter how long I'll use Extra Space Storage!

July 6, 2026

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