Spares4Appliances Ltd Reviews 

152
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I would give 0 stars if I could. Was recommended this site by a repair company, need a new door basket for my fridge. They have taken my money, and sent a confirmation email, but no details of when/... See more

Rated 5 out of 5 stars

Firstly, when we put the part number for the Bosch basket onto the Google search engine, their very first page showed us all the details we needed. We didn't have to trawl through 97 other pages to... See more

Company replied

Rated 5 out of 5 stars

ordered a hoover dishwasher part from the manufacturers after a week contacted them to ask where the part was ,sorry its coming from Italy and it will be another week,cancelled it right away.Looked on... See more

Company replied

Rated 5 out of 5 stars

Could not believe it when parcel arrived within 2 days , so pleased we had found your company on line , have nothing but praise for every stage of the process ie order, confirmation and follow up... See more

Company replied

Company details

  1. Appliance Parts Supplier

Written by the company

At Spares4Appliances, we are a team of passionate individuals who are committed to helping customers keep their household appliances running smoothly. Spares4Appliances.co.uk launched with the mission of providing high-quality spare parts for a variety of domestic appliances at affordable prices. We understand how frustrating it can be when an appliance breaks down, and we are here to make the spare part procurement process as easy as possible. We stock a wide range of spare parts for popular household appliances, including washing machines, dryers, dishwashers, refrigerators, and more. Our inventory includes everything from replacement filters and belts to heating elements and control boards. At our online store, you will find a user-friendly interface that makes it easy to search for and purchase the parts you need. Our site is designed to provide a seamless shopping experience, from browsing our selection to placing your order and receiving your purchase. We take great pride in our commitment to customer service. Our knowledgeable team is always ready to help answer any questions you may have about our products or the repair process. We are here to assist you every step of the way, from selecting the right part to providing installation advice. Our goal is to provide our customers with the highest level of satisfaction. We strive to offer top-quality products, competitive pricing, and fast, reliable shipping. We understand that time is of the essence when it comes to appliance repairs, and we work hard to ensure that your order arrives as quickly as possible. Thank you for considering Spares4Appliances for your domestic appliance spare parts needs. We look forward to helping you keep your household running smoothly!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

152 reviews

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4.4

All reviews

(152)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good customer service.

They were fast to contact me when my item was delayed, and kind to offer a full refund because i didnt have time to wait. They treat their customers well.

May 18, 2015
Unprompted review
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Reply from Spares4Appliances Ltd

Thank you very much for your review.

Rated 5 out of 5 stars

An Excellent Service

I recently purchased a Hoover heater element for my poorly tumble drier. I was very impressed with the speed of delivery and the heater was fitted by myself very simply. A very good price when compared to other sources. She who shall be obeyed is very happy now out tumble drier is working perfectly and that makes my life a lot happier. Will use you again if anything else needs a replacement spare part. Thank you again. Keep up the good work.

May 14, 2015
Unprompted review
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Reply from Spares4Appliances Ltd

We really apprecite your time to review our business. Thank you very much

Rated 5 out of 5 stars

first class

spares for appliances went out of their way to help after a part I ordered arrived damaged they asked for photos of the damaged and refunded me straight away no more questions I am not very experienced on the computer and did not make me feel I was a nuisance will recommend them 100% to anyone looking for excellent service my first experience buying online was a pleasure due to this company

May 1, 2015
Unprompted review
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Reply from Spares4Appliances Ltd

Thank you for your recent review.

We’re really proud of positive reviews and we hope that you choose Spares4Appliances again in the future!

Kind Regards,

The (New) Spares4Appliances Team.

Rated 5 out of 5 stars

Sale and refund

My tumbler dryer recently broke down and didn't really want to have to buy a new one. I looked online for a replacement part (Heating element) and found one on Spares4appliances. The part was delivered quickly and due to my error was the incorrect part. I returned the incorrect part and order the new one. My purchase was refunded quickly and without hassle and I have now fitted the correct part. Spares4appliances is an excellent site and I would recommend it to anyone.

April 24, 2015
Unprompted review
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Reply from Spares4Appliances Ltd

Thank you for your review. We really apprecite it. If there is anything else we could do for you, please do contact us. Thank you

Rated 5 out of 5 stars

excellent service

Bought a glass shlef for my fridge, that arrived broken because the postal services didn't take care of it. After contacting the company, they kindly sent a new shelf without I having to pay for anything. It arrived safely and is of very good quality. The person that answered my mails was very kind, and answered instantly to my mails. I really apreciated this transaction.

April 15, 2015
Unprompted review
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Reply from Spares4Appliances Ltd

Thank you very much for taking time to review my company. We really appreciate it.

Rated 5 out of 5 stars

Excellent transaction, excellent company.

Had to get a bottom element for my Rangemaster oven. Saw this company had the best price so bought one. Fast delivery although I went for second class and the element was very well wrapped.

I would highly recommend this company.

March 13, 2015
Unprompted review
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Reply from Spares4Appliances Ltd

Thank you very much for taking time to review my company. It really is appreciated.

Rated 5 out of 5 stars

Great range of parts, compatability check online, FAST despatch

I needed a part for a 10 year old tumble dryer. No problem! Onto the very clear website, find the model number, find the part, check it fits my machine, order it at a very good price. Two days later it arrived, well packed and complete.
There is a next day delivery option if you are really stuck too. I chose standard free delivery.

I will go to this company first in future.

February 13, 2015
Unprompted review
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Reply from Spares4Appliances Ltd

Thank you very much for your review.

Rated 5 out of 5 stars

Wonderful Company

I ordered a hinge for my freezer door and it arrived very quickly and I had full communication re despatch details. Highly recommended company

February 9, 2015
Unprompted review
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Reply from Spares4Appliances Ltd

Thank you very much for taking time to review my company. It really is appreciated.

Rated 5 out of 5 stars

Creda tumble dryer fluff filter

This is the first time have used spare 4 appliances but I can say thay are a gd company and the communication them was gd I hope to use then again soon

January 23, 2015
Unprompted review
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Reply from Spares4Appliances Ltd

Thank you very much for taking time to review my company. It really is appreciated.

Rated 5 out of 5 stars

The most professional and helpful company I've ever dealt with!

From start to finish, the whole process of ordering and receiving my order was seamless. Unfortunately the part I ordered was faulty, which was dealt with in the fastest, friendliest and most professional way possible. I will have no hesitation using this company again and would recommend them with 100% confidence. Special thanks to Kasia, a credit to the company - thank you!

January 22, 2015
Unprompted review
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Reply from Spares4Appliances Ltd

Thank you very much for taking time to review my company. It really is appreciated.

Rated 5 out of 5 stars

excellent service

The techical enquiry was shortly clarified.
The dispatching was made according to my requests.
The packaging was the best to preserve the products integrity.
Really everything was ok and I'm a satisfied customer.

January 7, 2015
Unprompted review
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Reply from Spares4Appliances Ltd

Thank you very much for taking time to review my company. It really is appreciated.

Rated 5 out of 5 stars

Excellent

I ordered a replacement drawer for my washing machine soap dispenser and I was amazed at the speed in which it arrived. It was very well parcelled to protect it from damage in transit. I had researched it on line before ordering and it was by far the cheapest price. I had a problem taking off the front part of my old drawer to fit it to the new one and emailed for advice, however, after sending the email, my son in law arrived and was able to complete the task. Spares 4appliances responded very promptly to my email so I rate their customer services very highly. I would certainly use them again.

November 12, 2014
Unprompted review
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Reply from Spares4Appliances Ltd

Thank you very much for taking time to review my company. It really is appreciated.

Rated 5 out of 5 stars

fantastic

ordered a hoover dishwasher part from the manufacturers after a week contacted them to ask where the part was ,sorry its coming from Italy and it will be another week,cancelled it right away.Looked on the internet found s 4 a ,found the part with fantastic close up of the part ,ordered it ~(cheaper than hoover)and original part too,came well packed two days later ,quality service second to none.j clement

November 11, 2014
Unprompted review
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Reply from Spares4Appliances Ltd

Thank you very much for your review.

Rated 1 out of 5 stars

Extremely poor communication

1) I ordered the part that we needed and my credit card was immediately debited.
2) As I'd heard nothing more from Spares4Appliances I contacted them six days later and received a reply two days after that.
3) In the reply the customer service person claimed that the part had been despatched on the day of ordering it and that I should speak to Royal Mail about why it had not been delivered.
4) My wife took time out from work to drive to our local Royal Mail depot where she was told that there was no record of the parcel.
5) I contacted Spares4Appliances with this information.
6) Spares4Appliances replied saying that the item had to be ordered from a supplier. I asked why I had been told that it had been posted to me.
7) Received a response that they would need to reorder the item from their suppliers as they had been let down. If I wanted them to reorder it I could but it would be a few more weeks before it could be delivered. There was no explanation as to why I was originally told that the item had been posted.
8) I cancelled the order (and had the money credited back to my credit card) because Spares4Appliances wasted our time on a pointless trip to our local Royal Mail depot and then changed their story as to what had happened to my order. I do not have faith in their customer service.
Very disappointing and one of the worst online buying experiences I have had.

September 29, 2014
Unprompted review
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Reply from Spares4Appliances Ltd

The input and the feedback from all of our customers is vitally important to us and we always want customers expectations to be met while using our services. I am extremely concerned to hear of the events the customer has described.

Customer mentioned that the credit card was immediately debited. That is a standard procedure as we had the part in stock.

The parcel was dispatched via 2nd class delivery, the day after the order was placed, as they requested. After 6 days it was reported not delivered. Unfortunately, there are cases like this when Royal Mail loses parcels .

We reply to emails on daily basis and every email is answered by the end of day. The customer had emailed us over the weekend, when we are unfortunately closed, therefore he received a reply from us on Monday.

If a customer contacts us to report that their order was not received, and it has been over 10 days from the dispatch, we send a replacement part (if in stock), or offer to either order a replacement from the supplier, or refund the order. As we did not have the part in stock we tried to contact the customer. We did not receive a reply from the customer, so to save time, we automatically put their order on a back order.

The customer then replied, they do not want to wait so we issued an immediate refund.

We are very sorry to see these comments and I can assure you that we try our best to provide the best customer service.

Unfortunately some things are out of our control and all we can do is to minimise the inconvenience for the customer.

If the customer could kindly contact us, we will make sure this situation is resolved for them immediately.

Rated 5 out of 5 stars

SPEEDY DELIVERY AND COMPETITIVE PRICE

Two new bottle shelves for my Neff refrigerator arrived 48 hours after ordering with brilliant communications as to who and when the delivery would take place. The price was the most competitive I could find on the internet and the parts were genuine. Certainly a company I would recommend based on this experience.

August 29, 2014
Unprompted review
Spares4Appliances Ltd logo

Reply from Spares4Appliances Ltd

Thank you Dave for you review.

Rated 5 out of 5 stars

Excellent service

I ordered a replacement coffee jug for my Morphy Richards coffee maker. Received this within 4 days of placing order using the Second Class Standard delivery. Over £10 cheaper (including p&p) than the official Morphy Richards site. Will be using this company again. Thank you for your excellent service

July 7, 2014
Unprompted review
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Reply from Spares4Appliances Ltd

Thank you very much for your review.

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