Sparhandy Reviews 

That’s a great service, but missing some features.

I totally recommend Sparhandy!
It is the second time I buy my mobile via Sparhandy. They have the best deals, it is very efficient and easy. You receive the phone a couple of days after you order it, without complications, good service. Easy, trustworthy, inexpensive and good! It is all you need! I would buy again and again to them.

It s very good my phone, i like it

I bought an iPhone 15 Pro Max with a contract on 30.12.2023. The website said the phone was available and ready to be shipped. As of 09.01.2023, Sparhandy still hasn't shipped the phone. Despite sending an email and calling, I still got no information.

I don't recommend Sparhandy to anyone. The availability on their website is a lie; their customer service is nonexistent. They lack transparency and they're not customer focused. Stay away!

I purchased a phone from Sparhandy, which broke down while still under warranty. Oneplus service told me to get in contact with the seller since the phone cannot be repaired.

I contacted sparhandy, they told me that they will be sending me a replacement phone in the beginning of February. I did not hear anything from the until November 15. Then, they emailed me asking if i want a replacement phone, which i responded, yes I do.

After receiving the box, I see there is an invoice saying that I will be charged for the replacement device. I contacted them asking what that is about. I received a reply saying that, they refunded me the money in april (UNDER DIFFERENT COMPANY NAME, when I purchased the company was called powwow GmbH, and right now they go by Mobilezone GmbH) and since the money was refunded, I would be charged again. I told them that I dont want an old phone and I certainly dont want to pay for it, and asked to be refunded and return the phone. They told me that the money cannot be refunded since the withdrawal period is exceeded.

So basically, they are forcing me to purchase this phone all over again after making me wait for almost a year and UNDER FALSE PRETENSES. They knew that the money was refunded and I would be charged if I was sent a replacement device but they failed to let me know. They did not tell me anything when refunding the money in april (while I was still waiting for a replacement phone) and they did not tell me anything about paying when they asked me if i want a replacement phone. Dont I have the right to ask for a refund if the phone cannot be repaired? Especially after making me wait for almost a year???

I am in contact with the Sparhandy, I sent the phone back asking them to not charge me last week, their reply was that if I want they can store the device for me but the money will not be refunded since wihthdrawal period is past, which was over 2 years ago when I first purchased the device? This is a new device. Which you want me to pay for because you refunded me its price in april? Then why sent me a new phone and ask for its price back? First, you dont even answer me in february and I go and buy another phone in march. Even tough sparhandy said they was sending a new phone and even creating the DHL tag, no phone was ever given to DHL. No words until November 15, meanwhile you refund me in a different company name in april without telling me anything, other than a phone was going to be sent! WHY ask if I want a new phone on 15th November? I had already lost hope that you will ever send the phone but this is like the nightmare that keeps on giving. Now you sent me a new device and want me to pay? Because you refunded me under a different name, without telling me anything. I was all paid and did not even know it. After more than 10 months, of course I had to buy another phone in March after waiting more than a MONTH without a phone. But why act like you are asking if I want a replacement device in february and ask for its price back? ITS 10 MONTHS LATER. I dont want anything to do with this anymore. PLEASE.

I had a highly disappointing experience with Sparhandy regarding the migration of my contract from Vodafone to HighMobile. The miscommunication and mishandling of the migration process resulted in significant issues that have left me extremely dissatisfied.

During the migration, I was assured by Sparhandy representatives that upon transferring my numbers to HighMobile, there would be no further deductions from Vodafone. However, to my surprise and disappointment, the migration process was not executed as promised.

Instead of properly closing my contract with Vodafone, the migration resulted in the inadvertent continuation of the contract, leading to Vodafone charging me nearly 185€ in November. Despite seeking clarification and assurance, the reality starkly contrasted with what was communicated by Sparhandy's team.

The ongoing charges from Vodafone and the failure to resolve the issue promptly have resulted in a significant inconvenience and financial burden for me. The assurance provided by Sparhandy did not align with the actual outcome, leaving me feeling misled and deeply unsatisfied with the service received.

I have made multiple attempts to address this issue with Sparhandy's customer care team, emphasizing the urgency of resolving the situation, yet the resolution remains pending. The lack of immediate rectification and the extended inconvenience faced due to this miscommunication have been disappointing.

This experience has not only caused financial strain but has also severely impacted my trust in Sparhandy's service and commitment to customer satisfaction. I expected a seamless migration process and clear communication, but unfortunately, this was not the case.

In light of these issues and the subsequent inconvenience faced, I urge Sparhandy to re-evaluate its communication processes and prioritize swift and effective resolutions for its customers' concerns.

This is the third time I bought my phone from Sparhandy. I am always satisfied with their service. You can trust them without any second thought.

Alles top..

I am having the worst experience buying a phone from this website. I entered my room number wrongly as my street number and I emailed customer service right away that day, but got no answer. they managed to send my phone to the wrong address and then after seeing it was the wrong address, they sent my phone back to their center. now it has been 2 weeks since I ordered my phone and they still have not sent my phone to me... and I still got no answer from them by email. I tried calling them and I used to ask them if they knew English, but they all said they could not. my friend called them for me and asked why doesn't any of your representatives on the phone don't know any English and he was like yeah I actually know English but I am not allowed to speak English on the phone for customer service which I find it so rude and odd because there are too many people and international students living in Germany without knowing German so well. I really hope I can get my phone sooner or go fetch it at the sparrhandy center. I am a student and my phone got broken in the first week of me being in Germany. I thought buying a new phone from sparrhandy would not take that long but now I really don't know what to do...
Edit: it has been a week since they first shipped my phone to the wrong address and almost 2 weeks since I ordered my phone and they still have not even given away my package to post... they just emailed me and said "Be more patient". I do not have a phone at the moment and I am a student. I need my phone as soon as possible. I even suggested for me to go get it from their kundenservice in Bochum Porsche street but as I said earlier, they are not really responsive to questions.

UPDATE 1: I still do not have my phone. they keep saying they are in the process of sending my phone again, but it has been almost 3 weeks since I ordered the phone and they haven't even given it to the post...their costumer service is made up of robots and they keep telling me the same thing. I even called them last week and they told me I will have my phone this week. well, today is Friday and the week is over and I still do not have phone...

UPDATE 2: Dear Sparrhandy, it's been the 2nd week since you sent the phone to the wrong address and the 3rd week since I ordered my phone and you still keep replying the same thing to me here and still not responding to emails. I tried calling u last week and you lied that my phone would be shipped to me last week. It's been 3 weeks and I as a student still have no phone. literally no phone. I don't know what type of robots your customer service is but I am saying that I am having a hard time here. Don't go and just send me the same thing and say it's still processing and will be sent soon. I need an EXACT date and I need my phone as soon as possible.
With Regards,

During pixel 8 promotional offer , i was promised on email that i can trade in any smart phone which is in working condition, Now i tried two different phone and they are not in list and you are not accepting them , even i have send e-mail twice and no response.

Tue, Oct 17, 1:47 PM (3 days ago)
to Sparhandy

Hi Team,

Können Sie bitte auf die E-Mail antworten? Ich versuche, mein altes Smartphone Redmi Note 10 mit 64 GB einzutauschen. Ich kann es jedoch nicht auf der Website sehen und laut Angebot sollte ich jedes funktionsfähige Smartphone gegen Google 8 eintauschen können Pro-Telefon, das ich bei Ihnen gekauft habe

Order number: 14461761
Customer number: D514461761