Sparhandy Reviews 

I was sent an empty box without the phone just the SIM card and the bill that i guess im going to be charged. i have sent emails for over 6 days and none of them have been even acknowledge to find a solution to my problem. terrible customer care.
UPDATE!
Sparhandy reached out and in a swift matter seem to solve the issue i still dont have my phone but it seems to be underway. Now i see an improvement on their treatment.

Average waiting time for customer service: undefined (they say 2 days approx but I still to this day - a week after - never got an answer). Average waiting time to talk to someone on the hotline: 45 minutes.

After that, they tell you they are not allowed to speak in English with you. Even if you are in the same room with a translator, they barely accept to answer anything.

Is this 2023 or 1923? This is disgraceful. Wake up people, wake up.

EDIT to answer the smart ass answer of the company. But this time in Italian so that you feel like I, and many others, feel when you say you can only communicate in German to the customers. What if a customer is foreign and does not know the language? Can’t be a customer? Very welcoming.

È una cagata pazzesca, siamo nel 2023 e non è ne comprensibile ne accettabile che la vostra risposta sia “possiamo solo parlarti in tedesco”.

In aggiunta, la persona con cui ho parlato al telefono inizialmente si è rifiutata di rispondere alla mia domanda posta tramite l’interprete. Ho dovuto insistere e non poco.

E tra parentesi, pensate che tutti abbiano un interprete a disposizione?

Un ulteriore spunti di riflessione, perché nessuno risponde alle email mandate al servizio clienti?

And now have fun using google translate.

I still do not have my phone and simcard it has been more than 10 days.

My Phone broke while charging, basically I put it on charge and in the morning it was not charging anymore. The phone was just one year old.

I contacted Sparhandy's customer support in regards to the warranty on the 9th of May. Today is the 15th of June and the ticket is still open with no solution. Their reparation partner took three weeks just to receive the phone, open it up and say that they don't cover the warranty for this case.

Sparhandy customer support is 2 weeks that insists on asking me for a receipt from their partner that I've never received to continue with the ticket (absurd their reparation partner and Sparhandy don't communicate with each other making it easier for the customer). Their email seem pre-prepared copy-paste texts. I feel like I am talking with machines and feel this case is never going to be solved.

I have the feeling they are trying to make it as lengthy as possible just so that I desist in claiming the warranty. I've never had a more frustrating service experience.

I strongly recommend to stay away from them, even with the contract with let's say O2 or Vodafone, make sure you are not purchasing the phone with them.

Good offers.
Received in reasonable time.

I am extremely satisfied with Sparhandy. I received the phone at my address within two working days, everything is great. However, I am not happy with the network I chose, O2. It works well when I’m outside, but as soon as I enter a building or any other indoor space, I have no signal or internet. So, I give Sparhandy the highest possible rating, 10+, but for O2, I would give a 4.

Sparhandy team is really professional. They take your application and process really fast.

I had a very bad experience with Sparhandy customer service: I bought a smartphone from sparhandy through check24, it was stolen during a trip outside Germany, I called by phone and asked Sparhandy customer service to give me the serial number IMEI of my phone in emergency to make a claim at the police station, in order to track the stolen smartphone, Sparhandy customer service told me on the phone that I would get it in 5 minutes by email but that never happened and I couldn't make a claim to the police about it.
It was a very bad experience and I do not recommend this provider.

Alles top! Danke

Its easy to ordering and the response is super fast

Alles , first time customer,and everything went smoothly..👍