Doesn't deserve one star but can't leave a review otherwise. Very poor service.Ordered shoes and paid with card.No indication that it had been successful and no order confirmation email so tried again... See more
Company replied
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See what reviewers are saying
Excellent customer service. Ordered Birkenstocks, arrived very quickly. Too small so returned and received refund within 24 hours. Received emails throughout process. Will purchase from them again.
I love the variety of sizes and clothes. They have a good size range and I like the tips that are given for the sizing of the shoes as this often saves a lot of to and froing. Furthermore, the quality... See more
Absolutely without a shadow of a doubt the very worst company ever to try and get a refund of when the evidence is clear as day you did not receive the parcel,.video evidence, plus confirmation from t... See more
Company replied
Company details
Written by the company
Footwear, clothes, bags and accessories... More than 1,500 brands and 100,000 styles, free delivery, free returns. Birkenstock, Nike, Converse, Dr Martens, Fitflop, Crocs...
Contact info
3.4
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Easy process and great delivery time…
Easy process and great delivery time to,very impressed.
December 20, 2024
Unprompted review
Excellent choice of products at great…
Excellent choice of products at great prices with very fast dispatch and delivery
December 10, 2024
Unprompted review
I ordered a pair of hugg slippers a…
I ordered a pair of hugg slippers a week ago . I haven't yet had any email confirmation. Getting a little worried if it's a scam .
December 6, 2024
Unprompted review
Reply from Spartoo.co.uk
Hello Helen,
Thank you for taking the time to share your feedback. I'm sorry to hear your experience with Spartoo has been negative, please accept my apologies. Please reach out to our customer service team by phone (02033 182709) or email (adriana@spartoo.co.uk) so we can get your Uggs to you as rapidly as possible.
Happy Holidays! Kind regards,
Emma @ Spartoo.co.uk
Excellent product excellent delivery…
Excellent product excellent delivery full marks
December 6, 2024
Unprompted review
Avoid like the plague!!
Avoid like the plague!!
I’ve ordered from here twice where they’ve sent the incorrect size. I ordered a 7.5UK size and they sent me an US 11B / UK 9
So… I reordered a 7.5UK & a 6.5UK and AGAIN, they sent me the wrong sizes and proceeded to tell me the shoe has weird sizing and that the EUR sizing correlates to the UK size if you convert it? Why would you advertise a “UK 7.5” shoe for sale, then for the customer to receive a size UK 9 shoe but then say, oh it’s weird sizing & not just send a bloody UK 7.5? Customer service were not helpful.
Do not recommend ordering from here.
December 9, 2024
Unprompted review
Reply from Spartoo.co.uk
Hello,
I’m Marie, Quality Manager at Spartoo.co.uk
I am sorry to hear that you received an item of different size than the one expected following your last purchase.
At Spartoo, we pay particular attention to the preparation of your orders and ensure that the quality of these is up to your expectations.
I would therefore like to personally provide my apologies for this obvious error, in order to ensure that the appropriate measures have been taken so that our logistics staff will be more attentive in the future.
In order to find together a favourable outcome to this incident, I invite you to contact us directly by email at adriana@spartoo.co.uk, either by phone at 02033 182709.
Fabulous
Fabulous. Couldnt find the trainers I wanted anywhere, found them at Spartoo and they were with me at a good price within 2 days, will definitely use them again - thank you
November 19, 2024
Unprompted review
Good website
Good website - Order was delivered on time with good communication throughout.
Delighted with my new trainers!
November 2, 2024
Unprompted review
Ok experience.
Product was as advertised. Delivery via UPS was a nightmare involving calls to a contact Centre and a five mile drive to retrieve the item. UPS online records were not correct on delivery either! (To note as a later comment, Spartoo refunded me my delivery charge)
November 19, 2024
Unprompted review
Reply from Spartoo.co.uk
Hello Dear Customer,
I am sorry to hear you had a negative experience with the delivery of your parcel. Please accept my apologies. We've refunded your delivery fee in your customer account. Please contact our customer care team for any further help. You can reach us by phone at
02033 182709 or by email at adriana@spartoo.co.uk.
Have a great day and take care!
Kind regards,
Tracey @ Spartoo.co.uk
Thank you at a great price to x
November 12, 2024
Unprompted review
Really poor costumer service afternoon…
Really poor costumer service afternoon I bought a pair of boots I received a letter from UPS saying I needed to pay £8 for the delivery of those boots when in Spartoo website said free delivery. I paid fir the boots £140 + the UPS cost.
They didn't specified anywhere about the future charge from UPS.
Very disappointed.
October 16, 2024
Unprompted review
Reply from Spartoo.co.uk
Hello Sandra,
I apologise for this confusion.
The information regarding customs fees is indicated in multiple sections on our website, including our Terms and Conditions, as well as our FAQ Delivery page. Most importantly, you can find the information on the payment page when you place your order underneath the green button "Confirm Order." The text reads: "Please note: from 1 January 2021, all orders dispatched from our warehouse in France above £135 in value will be subject to import VAT at delivery."
Normally, UPS requests this payment before they deliver your parcel as you have the right to refuse to pay and refuse to receive the parcel. I'm sorry if this was not clear when placing your order. Please understand, these import fees are imposed and enforced by the British government. As a company, we do not have any say in it, nor can we estimate how much they will be.
I would appreciate it if you could send us a copy of this invoice so that we can help correct this issue.
Kind regards,
Marie
Fantastic product and excellent service.
Fantastic product and excellent service.
October 23, 2024
Unprompted review
Warning Potential Custom Charges
I have fallen foul of the custom charges when ordering from Spartoo, almost £100. I thought it was a scam at first. Despite Spartoo stating that the potential for paying customs is highlighted on their website, they should make it clear when ordering where the goods will come from especially as it is a co.uk website you would naturally assume it's a British based service. If they can identify how many items are in stock and what size, colour etc etc they are, then they can definitely identify which warehouse the item is being delivered from and pre-warn customers. Take heed of all the bad reviews Spartoo and do something about it rather than blame your customers for not reading all the small print. It's called customer service for a reason.
October 29, 2024
Unprompted review
Reply from Spartoo.co.uk
Hello,
I am sorry that you have had to pay custom charges for your order.
All orders which are above £135 in total value and coming from our warehouse in France will have import charges. There is a message at checkout just underneath the green "Confirm Order" button which states: "Please note: from 1 January 2021, all orders dispatched from our warehouse in France above £135 in value will be subject to import VAT at delivery." This message only appears in the checkout area when there will be customs charges.
In order to purchase the same items and avoid the custom charges, you are welcome to instead check out our other website, Rubbersole.co.uk, which avoids these import taxes.
Kind regards,
Marie
Very miffed to find I was mugged for…
Very miffed to find I was mugged for the import duty on the item. I didn’t see where it said I would have to pay that. I didn’t even realise you were in another country.
October 20, 2024
Unprompted review
Reply from Spartoo.co.uk
Hello,
Please note : for all orders placed on Spartoo.co.uk, we use 2 warehouses; one is located in the UK (Peterborough) and the other one in France (our central warehouse). Your order came from our warehouse in France because that is where it was stocked.
The information regarding customs fees is indicated in multiple sections on our website, including our Terms and Conditions, as well as our FAQ Delivery page. Most importantly, you can find the information on the payment page when you place your order underneath the green button "Confirm Order." The text reads: "Please note: from 1 January 2021, all orders dispatched from our warehouse in France above £135 in value will be subject to import VAT at delivery."
I'm sorry if you have overlooked this when placing your order. Please understand, these import fees are imposed and enforced by the British government. As a company, we do not have any say in it, nor can we estimate how much they will be.
If you do not wish to pay these fees, then you are welcome to refuse the parcel, and we will then contact ups to return it to us and refund your order in full. In addition, you are welcome to instead check out our other website, Rubbersole.co.uk, which avoids these import taxes.
Kind regards,
Marie
Brown suede boots
This company is extremely efficient . Great choice of goods and fantastic delivery time. I ordered Gabor suede ankle boots at a great price. Took a smaller size as recommended and they are beautiful boots. Very pleased with purchase. Have bought twice in this site now and cannot fault them . Their returns policy is also very efficient . Will not hesitate to purchase from them again. Great !
October 16, 2024
Unprompted review
Do not use this company
Do not use this company. Certainly don’t buy anything over £135 as although website address is co.uk and company registered on company house you will be charged a ridiculous amount of Custom fees and VAT as they are in France. BTW the excuse they use is that it’s our governments fault. Which yes the fees do come from government however they were not clearly stated on website. All communications are automated. Even though they refunded original cost of boots when I returned them UPS still send you bill for customs/vat, in my case 72.47! There is another well known French clothing company also in France and they do not pull this stunt so I will use them instead in future.
September 13, 2024
Unprompted review
Reply from Spartoo.co.uk
Hello,
I am sorry that you are unhappy with our services.
For all orders placed on Spartoo.co.uk, we use 2 warehouses; one is located in the UK (Peterborough) and the other one in France (our central warehouse). Your order came from our ware in France because that is where it was stocked.
The information regarding customs fees is indicated in multiple sections on our website, including our Terms and Conditions, as well as our FAQ Delivery page. Most importantly, you can find the information on the payment page when you place your order underneath the green button "Confirm Order." The text reads: "Please note: from 1 January 2021, all orders dispatched from our warehouse in France above £135 in value will be subject to import VAT at delivery."
Our communications are not automated as Adriana has replied directly to your email explaining all this as well.
When we contact UPS and request they return a parcel to us for refusal of import duties, we also take charge of the customs charges. Sometimes UPS will send an invoice before we have contacted them, which arrives in the post after we have already refunded you. If this happens then please contact us for verification, but as long as the date of the invoice is before we have contacted UPS then you can disregard the invoice.
I'm sorry if you have overlooked this when placing your order. Please understand, these import fees are imposed and enforced by the British government. As a company, we do not have any say in it, nor can we estimate how much they will be. UPS calculates the import charges based on the value of the product and not what was paid.
Again, I am sorry that you are not happy with our services or that you feel this was not made clear to you.
Kind regards,
Marie
Quick and easy delivery.
October 21, 2024
Unprompted review
I bought these lovely boots from your…
I bought these lovely boots from your site and everything was fine until UPS came to the door to deliver them to me then proceeded to charge me £48 to get them. I wasn’t very happy as I had already paid £200 to your company for the boots. This is some duty payment that I knew nothing about. Perhaps you can put something clear on your site that UPS do this, or is it already there in the tiny writing that I’ve missed.
October 9, 2024
Unprompted review
Reply from Spartoo.co.uk
Hello,
I'm Marie, Quality Service Manager at Spartoo.co.uk.
Thank you for sharing your shopping experience with Spartoo. I apologise for any inconvenience caused.
I understand that UPS has asked you to pay £48 for the delivery of your parcel.
The information regarding customs fees is indicated in multiple sections on our website, including our Terms and Conditions, as well as our FAQ Delivery page. Most importantly, you can find the information on the payment page when you place your order underneath the green button "Confirm Order." The text reads: "Please note: from 1 January 2021, all orders dispatched from our warehouse in France above £135 in value will be subject to import VAT at delivery."
Please understand, these import fees are imposed and enforced by the British government. As a company, we do not have any say in it, nor can we estimate how much they will be, but we do know the conditions and that is a value of £135.
Determined to offer you a better experience in the future, and in order to discuss this matter further, I invite you to contact us via the channel of your choice, either by e-mail at adriana@spartoo.co.uk, or by telephone on 02033 182709.
Kind regards,
Marie
It says free postage,and isn't
It says free postage,and isn't .If the purchase,comes from another warehouse,then it needs to made clear,I didn't see this written anywhere
September 5, 2024
Unprompted review
Reply from Spartoo.co.uk
Hello,
I'm Marie, Quality Manager at Spartoo.co.uk.
Thank you for sharing your shopping experience with Spartoo. I am sorry to hear that you are not completely satisfied with your latest order.
We do offer free delivery and returns, yet there is an asterisk * which explains the details further when clicked upon.
For all orders placed on Spartoo.co.uk, we use 2 warehouses; one is located in the UK (Peterborough) and the other one in France (our central warehouse).
For all items coming from our UK warehouse:
- £2.50 for Evri Standard for orders under £30
- £4.98 for Evri Express for orders under £30
- Free for Evri standard for orders over £30
- £3.98 for Evri Express for orders over £30
After Brexit took place, we had to stop all shipments from France momentarily due to logistical reasons. We have now managed to activate shipping for items coming from the French warehouse, but unfortunately delivery is not free for these items.
For orders coming from our French warehouse, delivery is £4.98 with UPS Standard or £12.98 with UPS Express.
You can tell where your item is coming from based on which courier service is being offered when you proceed to the payment page.
I would like to apologise for this inconvenience.
Kind regards,
Marie
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