Special Edition Reviews 38

Wall stickers came from China and began to peel off and bubble on the first night. We continued to try to restick them, but within 2 weeks they had completed fallen off. Even a small one which my son stuck on his drawers! Customer service state they arrived and have been used so there’s nothing the are willing to do. They suggest it’s something to do with the application despite them being applied to freshly decorated walls. AVOID

Your customer service and response has been accusatory, insulting and very rude. I didn’t stick them up in the first week because we were decorating!! And I would imagine most people would use new stickers when they redecorate a room!? We have done my daughters room with stickers from another company and they are absolutely fine!! These came with no instructions about application. AVOID THIS COMPANY

See below comments for how their customer service operates! I placed the order on 18/1 and chased on 3/2 enquiring about the delay - completely false accusations below re: 4 days. This is a ridiculous and upsetting response which amounts to public bullying.

Though the build and weight was lovely the paint on the item felt a little sloppy and as a collector it feels like it spoils the whole idea

Very disappointed! Took ages to arrive. And when it did, the full photo wasn’t printed on the blanket. Scar was missing. No washing label. Look and feel is not Sherpa. Very misleading product!

Loved my Blanket it was even better than I expected. Thank you

This is unfair as the couriers returned the goods due to damaging it before it could be delivered but the company when it was reported refunded straight away

I can't believe how long it is taking for my parcel and the lack of information provided I'm not going to use this again.

Also I am supposed to receive text and email updates about my order but I have had none at all I'm so annoyed and to see how many people have complained about the stuff being bad quality I am even more worried. My anxiety disorder is enough now I'm getting worked up about this too.

Do not order from this company! I ordered a special edition Spiderman fleece blanket and the quality was appalling. So I tried to return it, they included no paperwork with my parcel .... nothing! So I had no idea where to return it to. So I went on their website and found nothing! It said click here for our return portal and nothing happened! I eventually found an return address on the outside of the parcel they sent me, so I return it to that address. They have just informed me via email that I will not get a refund as I have returned it to the wrong address! Stay away from this cowboy company .... shambolic!

these stickers a good size. better to be stuck on to furniture i think. just be careful peeling them off as they are big. maybe cut them out first and slowly peel the back off to help aid any little air pockets that may get trapped. over all they do look very good and i was happy with the sizing.

I love♥ to shop in Special Edition because of good👍🏻 prices and very good👍🏻 customer service. The staff very helpful😊😊. thank you for making me have a great shopping experience ❤️❤️😀😀

I was delighted with my Beatles fleece. I had to wait a while for delivery, but under current circumstances not surprising.
Any time I half cause to contact the company I was always answered promptly and the answer was helpful. Would not hesitate to order from them again.

Ordered something for a birthday present paid for express delivery, long story short it didn't arrive. After the birthday came and went I emailed for refund as was told I'd have to wait for the "allotted 60 days" which I have never and I mean never had to wait for ever before. As soon as this very very long time period went I did receive my refund which is good. But in view of whole situation I really don't think I'd use again

Harry Potter blanket arrived and is of excellent quality! Brilliant communication. Would highly recommend.

Happy to receive my Item despite the pandemic and emails answered to update on product arrival. Nice hoodie For a birthday present, will shop here again.

Ordered a hoodie for Father’s Day with about a week to go and the estimated delivery date was the day before.

It’s now 2 weeks later and it’s not here, I’ve contacted them 4 times to pursue it with the previous email getting no reply and the most recent getting a “it’s been shipped”. 3 weeks too late though!

No apology or acceptance of fault for the mix ups (plural).
I really hope the item is better than your service!

**as for your reply and the arrival time it arrived Tuesday the 21st of July, over the 30 days limit. Plus here’s your email reply about your mix up. Don’t play innocent or pass back the blame or I can always drop a star.

Dated 16th of July.

Special Edition!
Hi James,
Unfortunately we have received notification from the supplier that your original item had been returned to them by the logistics company as damage had occurred to the item.

I can only apologise profusely for this situation, though as you probably guessed a replacement has been sent out to you and should be with you in 14 days hence the new tracking number. I do apologise for not being in touch sooner, we are working on a skeleton crew and I had personal issue to attend to yesterday so I did just update your tracking number without explanation.

Kind regards
Scott J Mathews

with regard to my email from special editions saying messages have been replied to check my spam. I have done this in both of my emails and surprise surprise nothing!!! very disappointed and frustrated customer, even more disappointed family member, no Christmas present. Will I be returning to shop again? Eh no!!!!

Extremely happy with the hoodie my son loves it said its supersoft and silky. Bought bigger size as he likes wear it a bit baggy. Washed well. Excellent communications from Scott - reassuring and personal touch. Definitely buy again. Happy customer!

Really happy with my hoody, the delivery time isn't the quickest but the website did clearly state the amount of time it would take and it did come earlier than expected. Will definitely order again.

I ordered two jumpers with this company, totalling around £40, one took a couple of weeks to get here understandably they came from China, the second took a lot longer for some reason. I emailed the company, Scott replied to me swiftly saying he would keep an eye on the product, thank you!
The second jumper arrived today. The first jumper, it’s a really thin material, mostly spandex, stitching looks good, size looks good, I’m really happy with this one overall.
Second jumper is more of a fleece material, considering it was a 3xl because I like my jumpers baggy, this came up a little short, the torso if I lift my arms comes up to my stomach...the arm and hood length are long enough however. Again stitching looks good, patterns look awesome, but they will come off in the wash. Mixed feelings about this one.

Overall, I think the shipping needs a little work as it does take a while for the product to come to you, and the tracking isn’t the greatest with updating, other reviews have been saying that the product itself doesn’t last that long, but time will tell.

Really poor quality, took ages to arrive from China although it didn’t say that on the advert, emailed special edition to complain but have never had any contact back, will not be trusting this company again, total waste of £15.00 😔

Really quick delivery and the product looked amazing i was so happy with my purchase and would definitely buy from this seller again