Specs Collective Reviews 

141
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Oliver was awesome, he delivered what he promised, my glasses came before I left on my trip. He was very responsive, kind and informative. He gave me real answers and made sure I knew what was and was... See more

Rated 5 out of 5 stars

I am VERY impressed with the efficiency and speed and the frames are better than expected. I will be using the team in the future and recommend them. The Frames are excellent and fit better than e... See more

Rated 5 out of 5 stars

When UPS knocked on my door to deliver my package the first thing I noticed was how big the box looked, then when the driver handed it to me I was surprised by its weight. My first thought was that I... See more

Rated 1 out of 5 stars

Terrible experience. Specs Collective accepted my order and payment at the price shown on their website, then contacted me afterward demanding hundreds of dollars more to fulfill it. When I refused... See more

Company replied

Company details

  1. Glasses Store
  2. also in
  3. Clothing Store

Written by the company

Based in Southern California, Specs Collective is an independent online retailer offering luxury and fashion-forward eyewear. We feature world-renowned names and up-and-coming brands, blending craftsmanship with modern design. With free U.S. shipping, worldwide delivery, and full prescription lens services online, we make premium eyewear more accessible.


Contact info

4.2

Great

TrustScore 4 out of 5

141 reviews

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No recent history of asking for reviews

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4.2

All reviews

(141)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service! First time buyer. Will be back! I was kept informed thru the process as my product came from Italy and had a short delay - like 7-days. “Oliver O” contacted me to let me know about the delay. Gave me dates, etc. He underpromised and overdelivered…exactly my kind of service!

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

Love Specs Collective!

Amazing! I already own a pair of Kaelos Elliot’s and came back for a 2nd pair. Kealos Mittys. Oliver was simply outstanding to work with. He helped me to place my order and was prompt in answering all my questions, even about forecasted shipping. My new glasses came as projected today and the script is perfect and they are lighter weight than my Elliot lenses. They need a minor adjustment for fit which I can do here in NY. I will be sending my Elliot’s to specs collective to update with new script. Fantastic company with Fantastic service!

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Very prompt and helpful service…

Very prompt and helpful service especially over fittings and frame size. The pair I chose (Yuichi Toyama) is well made and an excellent fit. Lenses are great. No complaints and I would use Specs Collective again!

November 24, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you for the hard work

This is the 2nd time I purchase a glass frame from Specs Collective. I placed my order on July 9 and got my glass frame delivered on Nov 9. The delay was not the fault of Specs Collective. Oliver has been responsive and helpful all along. According to my experience, they deliver the order fast and safe. Many thanks to Specs Collective and Oliver. Please support them more.

November 9, 2021
Unprompted review
Rated 5 out of 5 stars

Needed to buy some nice eyeglass frames…

Needed to buy some nice eyeglass frames and decided to check out spec collectives selection. Found many frames in the style I had in mind from many high quality frame designers, some I had never even heard of nor would have found if it wasn't for this website. Decided on frames from Yuichi Toyama, a brand I had never heard of before. The frames arrived quickly and were perfect! Great website with awesome eyeglass frames

September 21, 2021
Unprompted review
Rated 5 out of 5 stars

Specs collective nailed it.

Specs collective offered a wonderful customer experience. Great communication, timely (10 days from online order to receipt) and the received product is beautiful.

Oliver People's never disappoint; quality handmade stylish Italian frames. I will be a return customer of Specs collective and recommend without reservation.

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

Mykita eyeglass frame

Ordered a Mykita eyeglass frame from Specs Collective. Oliver was very helpful and answered all of my questions. Frame arrived NIB straight from Germany just as promised 46 days after order placed due to being on backorder. Will definitely order from them again in the future!

June 19, 2021
Unprompted review
Rated 5 out of 5 stars

Rare finds and stellar customer service.

I found Specs Collective while searching for a hard to find pair of Rhude Rhodeo frames. I wanted to customize them with my prescription. Oliver helped me with every step from custom tinting, lens selection, and frame fitting. He was kind, courteous and knew so much! The lab work was done in a matter of days-- sooner than thought. I got my package securely delivered. The packaging was meticulous! The products are well cared for! The Rhodeos are weighty, substantial and much more luxe in person than in pictures! Oliver and Specs Collective carries a superb collection of gems, but customer service is where they really stand out!!

I absolutely love the way my tint, prescription and overall frames came out. Thank you so much Oliver!

June 2, 2021
Unprompted review
Rated 1 out of 5 stars

Awful

Waited to order off this site because of their return policy. Turns out the items listed aren't actually available, and now I have no other option.

January 29, 2021
Unprompted review
Specs Collective logo

Reply from Specs Collective

Hello Cy! The items you ordered were recently discontinued. An update email was sent to you within 12 hours of when you placed your order and we reached out to offer alternatives.

We appreciate all reviews as it provides us with an opportunity to understand what happened and assess how we can improve going forward. Thank you for taking the time to provide us feedback.

Rated 5 out of 5 stars

I made the right decision shopping with them!

Great communication immediately updating the status of my item. However, it came much earlier than they even stated! Good packaging and I’m glad I went with them vs. another company. Next time I’ll have to add prescription lenses directly. They even carry a lot of contemporary brands I shop for.

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

First time ordering from Specs…

First time ordering from Specs Collective. Bought a hard to find pair of frames off the website. Got a promt response with info on when the order would ship. After getting a follow up email from Oliver, I decided to ask him if he had a lead on some hard to find replacement parts for some vintage Matsuda frames (that I didn't buy from them). Oliver went out of his way to find and source the parts I was looking for. Got everything I was looking for promptly with no issues. On this day of automation, it's refreshing to get personalized help from an actual human that is professional and enthusiastic about what they do. Thanks again Oliver. Very very appreciative of all the help and professional service!!!

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service , Great Vendor .
Frames arrived to Caribbean Puerto Rico
island in 5 days , Amazing First Class Service
and communication was overwhelming.
Thank You,
MAN

December 29, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic Source for Designer Eyewear

Fantastic experience all around. This was the first time I decided to delve into the world of designer eyewear, and I can assure you I will definitely be back. I was on the hunt for a specific pair of Cutler & Gross optical glasses, but the Cutler & Gross website indicated they were sold out. Specs Collective came to the rescue and was the only online retailer that had the glasses I wanted in stock. I reached out to their customer service email, and Oliver responded to me within the hour with an answer to my question. I did only order the frames, so I can't speak to the lens quality, but based on my fabulous experience with the frames, I'm sure the lenses are just as good. Finally, the shipping process was quick, professional, and really well done from start to finish. Great job Specs Collective, I'll be back!

November 16, 2020
Unprompted review
Rated 5 out of 5 stars

Best service ever

Best service ever! I had a question about shipping since they were coming from Paris. Oliver Omura got back to me in minutes. Very pleased all around!

August 24, 2020
Unprompted review

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