I ordered, they took my money and still haven’t received my phone case over a month later. They do not respond when contacted via social media or email. I would never order from this company again and... See more
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See what reviewers are saying
Don’t order from this company, they are not shipping any goods. I’ve sent 3 request for information related to a purchase that was made over 2 months ago. I understand that there are challenges but th... See more
After ordering and paying for an Apple Watch strap, I waited the allotted delivery time for it to be delivered (this was 5-10 working days). My order never arrived so I contacted the company. They d... See more
Avoid - Absolute disgrace! Ordered case, took ages to arrive and looked really poor quality despite paying £11 for it. Have returned it and have written to customer care numerous times since January,... See more
Company details
Information provided by various external sources
Free WorldWide Shipping - Stand out from the crowd with our wide range of beautiful, stylish and practical mobile phone cases.
Contact info
United Kingdom
- www.spectracases.com
1.2
Bad
80 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong case
I ordered a phone case of spectra case which I payed £50 for they then after 2 weeks sent me a phone case that was not for the right model of phone I am disappointed that after contacting the they have not responded and I have wasted Mt money on a phone case that doesn't fit my phone
September 22, 2019
Unprompted review
Superb Quality Cover and Apple Pay…
Superb Quality Cover and Apple Pay choice makes purchasing excessively basic. Profoundly Recommended.
September 18, 2019
Unprompted review
Received my Apple Watch strap last week…Apple Watchstrap
Received my Apple Watch strap last week after 10 days delivery. They have sent me the wrong colour strap and not replied to any of my emails.
September 17, 2019
Unprompted review
Reply from Spectracases
Replacement has been shipped, buyer may keep original and replacement
shocking customer service - unhappy!
Really disappointed in this company. I purchased an Apple Watch strap for my mum for her birthday, i placed the order and realised within minutes my mum had also purchased herself one as well. I read the confirmation email which said to email if any queries. I emailed 4 times with no response asking to cancel the order and no reply whatsoever. The item then turned up 7 days later so I simply returned to the specified address the following day. It has now been 2 weeks, I’ve had no refund and no acknowledge of my return. I sent a message through the contact us page (of course the telephone number doesn’t work) and have had no response. I have proof or purchase to show I have returned the item but no idea how to move forward with this. Will I ever receive a refund, who knows! Will I ever receive a reply to my many emails/message, who knows. Customer service is absolute shocking and not acceptable!!!!!
August 14, 2019
Unprompted review
There dragonball cases are straight…
There dragonball cases are straight fire!! Recommended for any hypebeast - 5star!!!!!
August 5, 2019
Unprompted review
Spectracases is awesome!
Good quality. Saved my phone a couple times now, thank you
August 4, 2019
Unprompted review
Excellent communication!!
Excellent communication!!! Received the wrong size but contacted them and they swiftly got a replacement shipped out and let me keep the old case, 2 for 1 great!
August 3, 2019
Unprompted review
Wow it was great experience from start…
Wow it was great experience from start to not finish very happy with the service. Their website offered so many options for designs so had a tough time choosing but, Couldn’t be more happier with the end product I received. Quality is way better than I expected for the price simply a beautiful case.
July 31, 2019
Unprompted review
Great company
Great company, love all their products, customer service is good definitely will be ordering again
July 25, 2019
Unprompted review
You get way more than what you pay for
You get way more than what you pay for! The only company to have the specific case that I needed, quality products at very affordable prices. Couldn't ask for more. People complaining about the price…but shipping is free with discounts when you buy more than one so nothing more to say. This is quality, sturdy and unique design. I'm happy to pay more.
July 22, 2019
Unprompted review
Excellent retailer
Excellent retailer, ordering the time now! Great quality from the start, love the look and feel and delivered in the time mentioned.
June 29, 2019
Unprompted review
There cases are amazing
There cases are amazing, soft to touch and well worth the price! Will definitely order more for my next upgrade, thank you so much!
June 26, 2019
Unprompted review
Proceed with caution as you won't receive anything and lose money
This is an edited review, as spectracases have reported me for using 'accusatory and defamatory' language for the third time. I didn’t receive any of the items that I ordered off their website (which doesn't have a single negative review) and after sending them emails asking about my order and hearing absolutely nothing back from them, I escalated it to PayPal who luckily refunded me, under buyer protection. PayPal did their own investigation into the matter, and it seems like spectracases ignored their request to answer why they hadn't sent me any product, like they ignored me. Their only social media account is their instagram and I tried to leave a comment on there too but they just deleted my comment and they only have positive ones on their account.
Now they are reporting all negative comments on here too and leaving just the 'positive' ones. I also spoke to another girl on instagram who also lost money from purchasing off their website and received no product. Amazing way to run a business. Trustpilot, please leave my review up as others should be warned about this company, and I have written nothing but the truth.
May 6, 2019
Unprompted review
bought a case for myself
bought a case for myself, their silicone logo cases are amazing to touch really soft and at a very good competitive prices
March 6, 2019
Unprompted review
Take long
Ordered phone case 3 weeks ago. Received it today. This is not UK company but Asian so it will take more days. The problem was with no respond from the seller. No shipping information or tracking. So don't be surprise. Case is perfect tho
February 25, 2019
Unprompted review
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