Spectrum Reviews 

Friendly, helpful customer service, quick and easy process to complete switch

Store sales rep did not clarify why my new promo internet service plan would cost an extra $10/mo. I had to contact online support to resolve it.

Mark, the Spectrum technician was absolutely extremely knowledgeable. Patient kind able to explain my concerns.

Took 3 tries and wasted over 5 hours of my time to finally get it installed then the guy that did it didn't speak english....good guy, hard worker....but couldn't answer questions or explain anything about how to use anything after he set it up first attempt guy was running 2 hrs behind...rescheduled then tech showed up to tell me they'd have to drive back to the shop to get my router (1hr round trip) rescheduled because I had stuff to do...Last guy showed and it took 2 1/2 hrs to get it done

No accountant ability.. I pay for insurance on my mobile phones 5 of them, file a claim with assurant five days later still no phone call spectrum, they say it's not their problem. really! Nothing they can do!

The first guy didn't really talk to me about set up or what was going on with the cable until the supervisor came to house and he told me about everything that was going on

The tech was patient, professional, polite, and prompt!!!

So far my experience is good. I haven't had any problems with service. The service and price was great. I would recommend the service to anyone.. thanks.

i hate spectrum. They have harassed me for 4 years calling my number for someone else. i have spoken to supervisors 6 different times and they send me a text and i verify it. They say this is needed to remove my number but it’s never removed. A representative calls me every month sometimes multiple times per month when i say they have the wrong number they call me a liar. i tell them not to call back and they curse at me using f bomb saying we have rights to call u and we will everyday until your bill is paid in full. I don’t have a bill. most representatives will not allow me to speak with a supervisor because i don’t know the billing address and that’s because i don’t have a bill. the person they are looking for used to have my phone 5 years ago i guess. this is now harrassment and i don’t see how spectrum is even in business with all their many complaints. charges needs to be brought on

The technician was quite knowledgeable. It didn’t it took him a little while, but not ours and that was nice and I got my TV working great Internet and everything was wonderful.

I wanted to leave zero stars but I can't seem to figure that out. I paid my Spectrum bill over the phone. The amount was taken out of my account twice. I called the next day and they told me it was an error that would be fixed in 24-48 hours. I called back 72 hours later because surprise surprise it wasn't fixed. Now they're saying it's 3-5 days. Must be nice to work at Spectrum and not live paycheck to paycheck where you can do without your money for that long.

Great price, actually human who was respectful and helpful

Activating my service was quickly done by the tech.

The technician was extremely professional with strong interpersonal skills, such as being respectful and responsive to my many questions.

The issue was resolved in a timely and professional manner.

I am very satisfied with the service and the price of the internet because I qualified for Internet Assist .

Didn’t like my experience with the technician that came to my house. He was not friendly, not prepared and didn’t have that much communication with me.

David in Charlotte needs a raise..excellent customer service and very polite. Thank You

I have been a Spectrum customer for over 7 years, have been very satisfied with internet service, fee structure and service support when necessary. I have lived in 3 other countries with internet, and Spectrum is at the top of the list. Thank you!