SpedireSubito Reviews 

26,898
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I found this company online through Trustpilot. I have used Packlink since 2017 and recently have had 2 very bad experiences with them and decided not to use them again. I needed to get a docum... See more

Company replied

Rated 2 out of 5 stars

They get the order where you specify the details of what you want to send, take the money and then write you that they cannot assure it and they do not recommend to ship it, but if you really want... See more

Company replied

Rated 4 out of 5 stars

My latest shipment of 2 boxes (wine and oliveoil) to Sweden didn't come together at the same time to the same customer which also have happened before last year in December -23. So,it took a couple... See more

Company replied

Rated 5 out of 5 stars

Extremely good. Driver came to collect everything as expected, delivery took only 5-6 days to get to the destination and everything arrived in a good shape. Also, for all the stuff I've sent, the pric... See more

Company details

  1. Shipping Service
  2. e-Commerce Service
  3. Import Export Company
  4. Mailing Service
  5. Price Comparison Site
  6. Shipping and Mailing Service

Written by the company

Shipping a package with SpedireSubito is simple, fast and guaranteed. Sitting in the comfort of your home or office you can place an order for a shipment with our express couriers with collection from your home or office and track its progress online.


Contact info

4.0

Great

TrustScore 4 out of 5

27K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(26,898)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stay away

Terrible.
First courier didn't show up, so they changed to UPS which picked up the package and lost it.
They were not able to have any info.
Didn't reinbourse one single euro.

Stay away.

September 12, 2020
Unprompted review
Rated 1 out of 5 stars

The help assistance is fast but the…

The help assistance is fast but the service of couriers is really poor. I used this company a few times and 80% of the time the courier does not come on the day booked to pick up the parcel. Plus there is the incoherence of the help assistance and the courier: the help assistance blame on the courier having unforeseen events (all the times, poor courier), and the courier blames on the assistance for not sending all the orders they have got on that day.
So What is the point of paying the service if they do and say whatever they want? Plus for not talking about the conditions of the parcel that I got, all the times broken and in very very bad contition!

August 11, 2020
Unprompted review
Rated 5 out of 5 stars

Impeccable service and trustworthy

Impeccable service and trustworthy from start to end, especially in my case as I had to ship important documents so I really needed the tracking part and time efficiency! They use vectors like DHL, TNT so all trustworthy but with the advantage of a better price! (I checked also shipping directly through those services directly, not advantageous) All great and professional, starting from the online platform, user friendly and intuitive, customer support (I sent an email and I contacted them also via the chat available on their page and I got prompt replies), very good prices, I needed an fast shipment of an envelope from Romania to Italy and they had the best price and deliver time-wise offer! It is the third time I avail of their service and they are my choice for future ones, definitely. Complimenti per l'eccellente lavoro!

August 5, 2020
Unprompted review
Rated 2 out of 5 stars

Delays and damages

Delivery re-scheduled 4 times, 3 broken bottles and no compensation at all. When I contacted them, they told me they can't claim anything on the courier.

June 18, 2020
Unprompted review
Rated 1 out of 5 stars

TERRIBLE ASSISTANCE

Experience not to be repeated. I understand the difficulties for the period of Covid19 but for a package I had to wait a week less than 150 km. The most negative experience was the customer service (also of the TNT driver) because in an attempt to search for information on the shipment I had no answer, indeed they expressed personal opinions. Instead of helping me, customer service sent me back to the TNT site which had been blocked for days and spent money on toll calls. The question is: but in these cases should it be SpedireSubito to manage the inefficiencies of its drivers or should the customer solve problems, changes in deliveries, etc.?

April 17, 2020
Unprompted review

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