Speedshift Logistics Reviews 766

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

Outstanding service!! Couldn’t believe how good Speedshift are, never had to arrange collection/delivery before and it was so straight forward I kept thinking I was doing something wrong. Especially w... See more

Rated 4 out of 5 stars

Service was great, was kept informed and all went well. The problem, however, was that my item was slightly longer than one pallet and so was charged for two. But when the driver delivered the item, i... See more

Rated 5 out of 5 stars

After 2 failed attempts with a different pallet carrier (the yellow guys), I booked speedshift on a Thursday evening. I received a call the following morning from the very friendly staff at Speedshift... See more

Rated 1 out of 5 stars

Terrible service , they deducted an extra £79 after j had paid for the delivery which they ended up sending to a different location..the mistake was theirs and they wouldn't even offer an apology. Th... See more

Company details

  1. Courier and Delivery Service

Written by the company

Speedshift Logistics Ltd are experienced logistics handlers for your pallet and parcel freight throughout the UK and Europe. For a free quotation, get in touch! We operate a Pallet Collection and Delivery service from anywhere in the UK and delivered all over the world from a top UK Pallet Courier company. If you require a more specialist freight delivery service, please contact us now. The networks that we use are formed from independent freight shipping operators around the world with unsurpassed local knowledge. All members belong to the Road Haulage association and abide by its terms. In total Speedshift has a fleet of over 7,000 vehicles at its disposal - probably unmatched by any single carrier delivering across Europe and the rest of the world.


Contact info

4.1

Great

TrustScore 4 out of 5

766 reviews

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Replied to 10% of negative reviews

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Rated 3 out of 5 stars

Delivery fine

Delivery all fine, very helpful friendly driver. However no communication via either email or text after the order was placed, I had to phone twice to get an eta, the first time nobody called me back.

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t use this company

Don’t use this company
They led me to believe my shipping would take 40 days when it’s now 63. They also didn’t tell me a pick up date for weeks.
They take your money then leave you in limbo what a joke

April 16, 2025
Unprompted review
Speedshift Logistics logo

Reply from Speedshift Logistics

Arlene
I am very sorry for this kind of delay but sea shipping times are not guaranteed. The ship you were booked on had to change their schedule due to ongoing pirate attacks in the Suez canal / Red Sea area caused by the trouble in Yemen. They now have to go the much longer way around. This is effecting most companies on the Australia route. Obviously we also offer air freight which is far faster but obviously more expensive for heavier goods.

Rated 5 out of 5 stars

Excellent service kept me updated start…

Excellent service kept me updated start to end.
Emliy at customer service help me to update the tracking of pellet.
Emily provided excellent service from start to finish, the pellet was delivered dot on time.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service from Speedshift Logistics

Not only was Speedshift Logistics the most competitive quote, by a long way, to move a 130kg log burner from North Yorkshire to Devon, but their customer service support was first class from initial contact to delivery.
Incredibly professional and efficient, with a personal touch. Thanks especially to Laura, who treated us almost like a friend, rather than just a customer!
Fantastic service!

March 28, 2025
Unprompted review
Rated 3 out of 5 stars

Somewhat frustrated at being charged…

Somewhat frustrated at being charged twice the price for a small pallet because my axel was over hanging by a few inches. When the truck arrived it was half empty at 5.0 clock.
Also it took nearly a week to deliver

February 27, 2025
Unprompted review
Speedshift Logistics logo

Reply from Speedshift Logistics

Andy
Sorry you weren't totally happy with our service.
We did let you know in advance it would be 2 spaces. The axle was 150cm long. A pallet is 120cm long. That is a foot over. This is how ALL pallet networks operate. Nothing to do with the lorry that collects. The night trunkers need to maximise space. I agree delivery could have been a little faster however it was less than a week and on the economy service.

Rated 4 out of 5 stars

All good in the end

Part of my consignment went missing en route (possibly due to being insecure) but after a few emails the company owner rang me with a solution. The part was tracked down and sent on to me, I had to cover the cost but it was cheaper than sourcing a replacement.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Very proactive

Very proactive, followed up straight after ordering online, very clear about packaging, followed collection and delivery instructions carefully. Excellent.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Very friendly and helpful staff, both on the phone and in person.
The Driver went to great lengths to pick up my pallet, which was difficult to collect because of narrow streets at the place of collection.
I really cannot praise him enough for what he did.
The prices for pallet shifting are very competitive too, and I would recommend Speedshift highly and without hesitation.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Best Courier Company that I’ve ever dealt with.

This was the most professional, friendly, and helpful company that I have dealt with. There are actual human beings on the other end of the phone, (if you are like me and prefer this) who totally put me at ease and inspired total confidence in my Car Engine being couriered across England.
Furthermore my delivery was quicker than originally expected.
Price was Very Competitive, in fact I subsequently found out this was the main courier company that many cheap online vendors use and just add a percentage.
I was very satisfied and will always be using them, and will refer them to everyone.
⭐️⭐️⭐️⭐️⭐️

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

You were truly amazing

You were truly amazing, I had a medical device to ship to Slovakia and we had not been made aware 99% of shippers need to ship from and to a business with an EORI number or charge 3 times the shipping cost.
Speedshift came to my assistance and shipped to a residential address for a fair price, thank you

January 13, 2025
Unprompted review
Rated 3 out of 5 stars

Reasonably priced and the service…

Reasonably priced and the service achieved what was required. The item was collected and delivered.

However communication was poor and slow with a number of emails requesting confirmation of when the item was to be collected/delivered being entirely ignored. When I eventually receiving a call from the courier to confirm delivery date, I requested they call me before delivery as it was a 300kg stove and needed to be put into a specific place. They did not call and so I wasn’t there to take delivery. Meaning it was placed in the wrong location with no way to move it.

January 14, 2025
Unprompted review

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