Speedshift Logistics Reviews 766

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

Outstanding service!! Couldn’t believe how good Speedshift are, never had to arrange collection/delivery before and it was so straight forward I kept thinking I was doing something wrong. Especially w... See more

Rated 4 out of 5 stars

Service was great, was kept informed and all went well. The problem, however, was that my item was slightly longer than one pallet and so was charged for two. But when the driver delivered the item, i... See more

Rated 5 out of 5 stars

After 2 failed attempts with a different pallet carrier (the yellow guys), I booked speedshift on a Thursday evening. I received a call the following morning from the very friendly staff at Speedshift... See more

Rated 1 out of 5 stars

Terrible service , they deducted an extra £79 after j had paid for the delivery which they ended up sending to a different location..the mistake was theirs and they wouldn't even offer an apology. Th... See more

Company details

  1. Courier and Delivery Service

Written by the company

Speedshift Logistics Ltd are experienced logistics handlers for your pallet and parcel freight throughout the UK and Europe. For a free quotation, get in touch! We operate a Pallet Collection and Delivery service from anywhere in the UK and delivered all over the world from a top UK Pallet Courier company. If you require a more specialist freight delivery service, please contact us now. The networks that we use are formed from independent freight shipping operators around the world with unsurpassed local knowledge. All members belong to the Road Haulage association and abide by its terms. In total Speedshift has a fleet of over 7,000 vehicles at its disposal - probably unmatched by any single carrier delivering across Europe and the rest of the world.


Contact info

4.1

Great

TrustScore 4 out of 5

766 reviews

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Replied to 10% of negative reviews

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Rated 5 out of 5 stars

Very happy returning customer

Returning customer, and did me proud again! We're moving from London to north of Glasgow, and setting up a new workshop. I needed a table saw collecting from Wakefield and delivering to Scotland, and a narrow window of just a few days for it all to happen in. Collected on time, and even though I'd made a bit of a fuss about when I needed it delivered by, when the van broke down and delayed me by a day, they moved the delivery schedule without any bother and got it to me absolutely on time and safely. These guys are my "go to" pallet shipping company. Thank you again!

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! I use this company constantly for all my pallet collection & deliveries, always fast, reliable and very reasonable pricing. Always very helpful with any questions or changes I have - would definitely recommend.

January 26, 2024
Unprompted review
Rated 2 out of 5 stars

Better Communication!

1. Took longer this time to book/ schedule a pick up.
2. Hard to reach them thru their email.
3. Some of my emails was not answered promptly.
4. I was not informed on the arrival of the delivery.

January 20, 2024
Rated 1 out of 5 stars

Driver failed to turn up when booked…

Driver failed to turn up when booked for that day. Driver failed to turn up the following day. Driver finally picked goods up the following week.

January 20, 2024
Speedshift Logistics logo

Reply from Speedshift Logistics

This is a genuine bad review. We failed on this Next Day service. Sorry we let you down. There was a change over between depots in your area at the time you booked. All sorted now. Very sorry!

Rated 1 out of 5 stars

AVOID!!! SCAMMERS!! BE AWARE!!

AVOID!!!! AVOID!!! AVOID!!! AT ALL COST!. SCAMMERS!!! BE WARE!!! They are nothing short of criminals. They charged me £195 to move two items, wrongfully advised me that the items were okay to collect if they were in wooden frames only to show up and tell us they won't collect them because they were not on pallets. I asked what their cancellation policy was and they said they would be a £40 charge so i decided to cancel. This company held my money for almost 3 weeks, and decided to refund me £97 only. I rang them to advise them that i was told they would only be deducting £40 and the lady was dismissive, constantly commenting that it was in their terms and conditions which i had signed up to. They are literally taking orders, finding a reason not to fulfill and getting paid half your money. I will be escalating to the Competition and Markets authority because this is completely unacceptable! Will also post on every social media platform there is. You dont steal from people. Not in this current economic climate.

January 19, 2024
Unprompted review
Rated 2 out of 5 stars

Didn’t come on the day they said so had…

Didn’t come on the day they said so had to stay in 2 days. Couldn’t leave the pallet out as the weather was terrible

January 12, 2024
Speedshift Logistics logo

Reply from Speedshift Logistics

Sorry about this but collections in some remoter parts of Scotland can take a little longer on the economy service. As you said the weather was also terrible and it was the first day back in the New Year as well. Bit of a harsh review considering the circumstances. The pallet was collected and delivered safely. Our depot covering AB postcodes should really have called you in advance.

Rated 5 out of 5 stars

Didn't know what to expect and was…

Didn't know what to expect and was apprehensive as I've never needed to send a big parcel before. But the customer service was excellent, they even provided a pallet for my delivery to a notoriously fussy company when it came to returns. I had my refund back with no issues thanks to the Speedshift time. Thank you guys

January 12, 2024

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