Outstanding service!! Couldn’t believe how good Speedshift are, never had to arrange collection/delivery before and it was so straight forward I kept thinking I was doing something wrong. Especially w... See more
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Service was great, was kept informed and all went well. The problem, however, was that my item was slightly longer than one pallet and so was charged for two. But when the driver delivered the item, i... See more
After 2 failed attempts with a different pallet carrier (the yellow guys), I booked speedshift on a Thursday evening. I received a call the following morning from the very friendly staff at Speedshift... See more
Terrible service , they deducted an extra £79 after j had paid for the delivery which they ended up sending to a different location..the mistake was theirs and they wouldn't even offer an apology. Th... See more
Company details
Written by the company
Speedshift Logistics Ltd are experienced logistics handlers for your pallet and parcel freight throughout the UK and Europe. For a free quotation, get in touch! We operate a Pallet Collection and Delivery service from anywhere in the UK and delivered all over the world from a top UK Pallet Courier company. If you require a more specialist freight delivery service, please contact us now. The networks that we use are formed from independent freight shipping operators around the world with unsurpassed local knowledge. All members belong to the Road Haulage association and abide by its terms. In total Speedshift has a fleet of over 7,000 vehicles at its disposal - probably unmatched by any single carrier delivering across Europe and the rest of the world.
Contact info
PO Box 676, Swansea, SA1 9NQ, Swansea, United Kingdom
- 01792 464806
- sales@speedshift.co.uk
- www.speedshift.co.uk
4.1
Great
766 reviews
Replied to 10% of negative reviews
Typically replies within 24 hours
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MGB V8 Axle delivery
I was recommended by the supplier to use your company, I would definitely use you again and recommend you to friends, an excellence service that solved my logistics problem, well done and keep up the good work!
December 27, 2023
Do better
Communication was sub- satisfactory leading to a day wasted waiting indoors for a pick up. I then had to chase the company up the following day to discover when they were going to pick up. Really not good enough for the cost of the service
On reading your reply, I have to clarify. I rang to find out that there were stipulations on how the tiles were to be presented. The tiles had been repackaged exactly as they arrived, wrapped in the plastic sheeting and once requested, a photo was sent of this, the staff member then said they needed to be secured additionally to the pallet to avoid slippage. I told her i would do this, no mention of rope from me as that would have been inadequate, they were actually secured with good quality duct tape wrapped round the sheeted packaging and pallet. Having done so I waited to hear from the logistics staff member who I was told would contact me the following day. No word till I rang the office in the morning to discover that another picture was required of the parcels being secured to the pallet. I understand it was not done maliciously but there was inadequate communication and my time was wasted.
December 19, 2023
Reply from Speedshift Logistics
You requested collection on the 18th. We phoned you at around 9am to check how well the tiles were packed as we have had many problems with tile returns. We were told the tiles were wrapped and tied with rope which isn't really enough. We requested images from you to make sure the goods were safe to send. Sadly by the time the images had come over the 11.45 cut off time had passed hence the pallet being collected the following day. We are recommended by Total Tiles, Better Bathrooms and Victorian Plumb due to our attention to detail.
Missed sold the item
December 28, 2023
Reply from Speedshift Logistics
This was not miss sold! We send a disclaimer out to people shipping engines. They must be drained of all oil and packed correctly. Also the person shipping the engine will be liable for cleanup charges. These are industry standard. The fact you refused to accept the disclaimer makes us wonder if your engine was correctly drained and palletised.
Excellent Service 👍
December 28, 2023
Brilliant
Booked last minute before Christmas cut off and was here the day after brilliant service only thing that would be good is a tracking system so you know when it's going to be delivered after being picked up
December 28, 2023
Prompt assistance
December 11, 2023
Great communications..
Great communications..
Arrived as planned... and we're dowediky away... fan service.
December 21, 2023
Paying for a specific collection date…
Paying for a specific collection date seems a bit pointless if they don't turn up. I'm self-employed & can ill afford spending 8 hrs freezing in my workshop waiting for a driver not to turn up. That's twice in a row & they don't care when you tell them. Last time I'll ever use them.
December 14, 2023
Great service from speedshift as always
December 17, 2023
Good customer service
December 10, 2023
Amazing service
Amazing service, so helpful and nothing to much effort from their telephone staff to the couriers making the collection. Would definitely recommend!
December 9, 2023
Excellent service
Excellent service, driver extremely helpful, would definitely recommend.
December 8, 2023
I placed the order on Tuesday
I placed the order on Tuesday. the pallet was to be collected on Wednesday. I was away on holiday. A week later I got an email from Speedshift asking what the dimensions of the pallet are. Shock. I should add that when ordering, the pallet dimensions and weight are specified. No professionalism.
P.S
The company did not pick up the pallet, which had been waiting for a week, and then the company tries to shift the blame in response to me. Shock!100% the company asked me about the dimensions after a week via email. There was no question about where the pallet would be taken from!
December 6, 2023
Reply from Speedshift Logistics
We tried 6 times to phone you. We left voicemails and sent you an email. We were NOT just trying to contact you to find out the size. The collection was from a self storage place. We also ring to check availability. We do this to avoid our customers having to pay a failed collection fee. I am sure that if we had just turned up without checking and the goods weren't ready you would have been most upset with an extra charge!
I would give you 12 out of 10
I would give you 12 out of 10 , tremendous service and price , complements to you at speedshift
And also your collection and delivery drivers , nothing was a bother and they smiled which is a big plus these days .
Thank you
December 6, 2023
Avoid avoid avoid!!
Avoid avoid avoid!!! Terrible service. Attempted to collect pallet for us but premises closed at 3pm so they charged me £42 collection fee which was fine so paid it then they decided to turn up at the premises after 3pm yet again knowing full well they closed at 3 only to be told I have to pay another 42.00 fine and that they wouldn't collect my pallet until I'd paid yet another fine after them knowing full well the premises closed at 3pm. Scammers trying to obtain money from people by deliberately turning up when business was closed. This was booked 21st Nov and it was 4th Dec and still hadn't collected my goods, wouldn't recommend at all !! Oh and when I told them to forget the whole travesty they wouldn't refund all of my collection money they only agreed to refund for half so I'm over £110 out of pocket and no collection has been made. Shocking service. Avoid !!!
December 3, 2023
Reply from Speedshift Logistics
There were no additional notes placed when this job was first booked. Nothing to advise us the place closed at 3pm. We are not scammers - the charge would have been applied by the collecting depot which, in this case, is a member of the UPN pallet network. We will investigate further as to what you alleged happened on the following collection attempt.
SENT OUT 2 PALLETS ON TWO DIFFERENT…
SENT OUT 2 PALLETS ON TWO DIFFERENT OCCASIONS. GOODS DAMAGED BOTH TIMES . STAFF DIDNT CARE AT ALL TO SORT IT OUT
December 1, 2023
Reply from Speedshift Logistics
The reason you were charged twice was because you asked for the pallet to be delivered to a different address AFTER it was collected. The pallet had already got to the delivery depot so it had to go right back through the system all over again. You did agree to this extra charge.
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