Hired tower scaffolding. Delivery and pick-up went well. One or two components showed sign of wear but it did the job fine and could be erected by one person. Price was good for the project.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a bit of a ropey start, I.e phoning the contact centre, while lovely as they are, seemed to struggle to find basic information, along with the skip being placed too close to the garage door wher... See more
Company replied
Good equipment & service, but a big company with overly complicated systems (telephone, web, et al.)
Company replied
Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... See more
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Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Construction Machinery and Equipment Store
- Plant and Machinery Hire
- Tool Store
Written by the company
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Contact info
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, United Kingdom
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
3.1
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely clean carpets!
Order process easy - arrived when it should - good working order.
October 16, 2024
Reply from Speedy Hire
Good Afternoon Sue
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our order process and hire facilities were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Failed...Again
Needed to hire two Mansafe Mobile Anchor systems at fairly short notice. Booked equipment on-line. That was the first mistake! On screen confirmation said delivery on one day, email confirmation said delivery the following day. Had to delay the job by a day. On delivery day, only half the order was delivered with a message to say remainder of order to be delivered on the following day. Following day, no delivery! Job put back another two days. Remainder of delivery turned up after the weekend. We don't use Speedy Hire very often but when we do, there is always a problem. It seems that you need to plan well in advance to hire equipment from Speedy Hire and that is not always possible. I have to say that this is the complete opposite to experience that we have with Speedy Fuels and Lloyds British.
October 18, 2024
Reply from Speedy Hire
Good Morning Steve.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you never received your equipment on time and the poor communication involved.
Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Upon further investigation, the depot has informed us that they have apologised for the poor service and have provided the managers contact details as a point of contact for future orders. We hope that you are satisfied with this resolution and once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Order wasn't there on pickup!
Arrived to pick up my order and it wasn't there and was told it had never even been officially ordered. The man who served us didn't seem to care and didn't provide any help or solution.
October 17, 2024
Reply from Speedy Hire
Good morning Georgia ,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you were not happy with the service. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
We will need further information to investigate this for you.
if there is anything else that we can assist you with in the meantime, please do not hesitate to contact us on customerfeedback@speedyservices.com
Dean was so helpful and cheerful while…
Dean Trayner from the Edinburgh - Gyle branch was so helpful and cheerful while dealing with our enquiry. Made our service very swift and prompt - 10/10!
October 24, 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon .
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Could you provide more information, so we can pass on your positive feedback to the relevant depot.
Once again, many thanks!
Kind Regards
Customer Service Team.
Booked a tiller for two days
Booked a tiller for two days, Thursday and Friday. Was not delivered until 20 past 3 in the afternoon. Was old when i rang the shop at 11:00 the van was in Fordingbridge and they had just completed the delivery there. Fordingbridge is approximately 45 minutes from where I live. Lost a whole days work. Spoke to the store about a refund of one days hire. Promised a call back, never recieved it. Also not informed of collection charge. Total con would not use again and advise anyone I know not to. If I could give zero stars I would.
October 3, 2024
Unprompted review
Reply from Speedy Hire
Good afternoon david,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you were not happy with the service. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
We will need further information to investigate this for you.
if there is anything else that we can assist you with in the meantime, please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Late delivery early collection
On the email they sent it was written that they collect the washer from 3 to 5 PM. And 9 o'clock in the morning guy is already knocking to my door. So they delivered it later than they should and collected earlier. So basically it wasn't even a whole week of rent.
October 22, 2024
Unprompted review
Reply from Speedy Hire
Good afternoon,
Thank you for your review, your feedback is important to us.
Could you please get in touch with customer services on 03456461908 so we can discus this matter further.
Kind Regards
Customer Service Team
Reply from Speedy Hire
Good Afternoon Nigel
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our Speedy service were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
I had to hire some specialist lifting…
I had to hire some specialist lifting equipment to lift a 1600Kg conveyor 3 Meters into the air and being based in the midlands was informed that I might have to collect from London. But after getting in touch with Rob from Nottingham he bent over backwards to help by arranging for the equipment to be sent to Leicester for collection, I am more than happy to give a 5 star rating
October 14, 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon Ash,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our staff, services and Rob were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
DIY hire
Easy to hire via website with clear information and pricing. Good service at the collection point and tools were good, did exactly what I needed and were reliable.
October 5, 2024
Reply from Speedy Hire
Good Afternoon Ian.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Your comments have been shared with the Exeter Depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Reply from Speedy Hire
Good Morning
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services and staff
were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Reluctance
Tower has been delivered with missing parts what were essential for my builders safety. As it was weekend, polite lady on the phone just took a note and… nothing happened. On Monday the guy asked if I wanted a replacement. I didn’t know to cry or to laugh… the job had to be done on weekend and was finished. I have never met such a reluctant approach to a business. Of course they are huge and they don’t give a slightest damn because they just will go on. I was left extremely disappointed and relieved that nothing happened to the person who climbed unsafe tower. They are fast to remind their terms but don’t care about their duties to their customers at all!!!
October 3, 2024
Reply from Speedy Hire
Good Morning Diana,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you received your order with missing equipment. Please accept our sincere apologies; We pride ourselves on delivering an excellent standard of service to all of our customers.
This will be investigated directly with the relevant parties involved.
We will be in contact with an update.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Reply from Speedy Hire
Good Morning Julian,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services and staff were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Excellent service
Hired a powered hole borer to dig holes for posts for garden decking, very easy delivered quickly and on time took of hire early so got refund too money back in my account within 48 hours, very happy with all aspects of the hire and the staff
September 30, 2024
Reply from Speedy Hire
Good Afternoon Ian.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Your comments have been shared with the Edinburgh Depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Service Excellence
Requested information that I could not find on website and it was provided within hours. Great service.
Also I was impressed by the web site and having the ability to down load documents that are required by third party assessors.
October 11, 2024
Unprompted review
Reply from Speedy Hire
Good Morning Phil.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met. Your comments have been shared with the relevant Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Excellent service
Excellent service. Fantastic depot service. Well worth consideration for equipment hiring.
September 26, 2024
Reply from Speedy Hire
Good Afternoon Fiona,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services and our staff within the Aberdeen depot were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Dropped off when told it was
Dropped off when told it was.
Like the text to let you know it’s on its way.
September 20, 2024
Reply from Speedy Hire
Good Afternoon Scott,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of delivery and services were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
M1 tower hire.
Speedy hire made it very straightforward to hire exactly what I required for the job.
September 19, 2024
Reply from Speedy Hire
Good Morning Mike
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our straightforward hire processes were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Really friendly staff
Really friendly staff, helpful and accommodating would recommend them highly
September 24, 2024
Reply from Speedy Hire
Good Morning Kevin,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of of our services and staff were met 😊
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Competitive Pricing
Quick to order on line
Great staff
Good prices - very competitive
Great equipment
September 5, 2024
Reply from Speedy Hire
Good Afternoon Debra,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received and your expectations of our customer service and equipment were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Called to ask for a price for a one man…
Called to ask for a price for a one man hoist, was put through to the Manchester hub after having exaplained to the first person what I wanted. The person that answered at Manchester hub could hardly be bothered.He said I needed to set up account before I could get a price- No problem, can we do that? Nope, needs to be done online and then call back, OK, so do you have a number to call back on when I've done that? He didn't know the number, 'just call back on the main number again and they'll transfer you over.' Strange sales technique to insist that someone making an active enquiry, get off the phone to jump through some hoops, but don't even give them the means to get back through to you directly, or even offer to call them back.
October 7, 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have experienced this whilst trying to place an ordered. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Upon further investigation, the depot has been informed of this review and will monitor the depots behaviours over the phone. We hope that you are satisfied with this resolution and once again, please accept our apologies.
If there is anything else that we can assist you with or any further information to add or even a contact number for yourself to discuss the matter further, please do not hesitate to contact us on customerfeedback@speedyservices.com
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