Hired tower scaffolding. Delivery and pick-up went well. One or two components showed sign of wear but it did the job fine and could be erected by one person. Price was good for the project.
Company replied
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Review summary
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What people talk about most
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After a bit of a ropey start, I.e phoning the contact centre, while lovely as they are, seemed to struggle to find basic information, along with the skip being placed too close to the garage door wher... See more
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Good equipment & service, but a big company with overly complicated systems (telephone, web, et al.)
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Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... See more
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Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Construction Machinery and Equipment Store
- Plant and Machinery Hire
- Tool Store
Written by the company
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Contact info
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, United Kingdom
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
3.1
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Let down by Speedyhire Heathrow
Order No 6008-2012533
I recently hired a ladder from the Heathrow branch of Speedy Hire, due to collect it on Thursday, 21st November. On 17th November, I emailed the branch to ask if it would be possible to extend the hire and collect the ladder on 20th November instead. I received a response from "Gary" confirming this was fine.
Based on this confirmation, I arranged for a crew to start work at a nearby hotel at 6pm on the 20th. The ladder was essential for rigging at a charity ball, an event I volunteer as an AV lead for.
I arrived at the depot at 4pm on the 20th after driving down from Glasgow, only to be informed that the ladder had been seen in the warehouse but was hired out to someone else. There was no suitable alternative available. I was told Acton had one in stock, and they could send a driver to collect it. I explained that the crew was scheduled to begin at 6pm, and without the ladder, no work could take place. I also asked if it could be delivered to the venue directly to save time. I left believing this was understood and that Speedy would resolve the issue promptly.
By 8pm, the ladder still hadn’t arrived. I tried phoning the branch repeatedly between 8pm and 9pm, but nobody answered. Finally, at 9pm, I got through to someone who informed me that the driver had only just left to collect the ladder from Acton and that I likely wouldn’t receive it before 10pm. This left me with no choice but to send the crew home, paying them their full agreed rate for the 6pm-10pm call time despite no work being done.
The ladder finally arrived at 10:45pm—far too late to salvage the situation. I then had to hire additional crew and pay for the same team to return the next morning to catch up on the hours lost. These extra costs had to be taken out of the funds raised for the charity event, which was deeply upsetting given the purpose of the event.
This entire experience was extremely disappointing. Despite clear communication and confirmation ahead of time, the failure to deliver as promised caused significant disruption, wasted time, and unnecessary financial loss. I will not be using Speedy Hire again and cannot recommend them to anyone needing reliable service.
November 20, 2024
Reply from Speedy Hire
Good Morning John,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you did not receive your equipment in time after requesting an earlier collection. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
Please note that this is being investigated with the relevant parties. We will be in contact directly.
If there is anything else that we can assist you with in the meantime, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Really Great Customer service from Dean…
Really Great Customer service from Dean and Mark - Galashiels branch. Equipment worked great and the advice they gave for the job was spot on too. Really impressed would use again
November 4, 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our Great Customer service and equipment quality were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Disgraceful service
Disgraceful service. Didn’t turn up on required time/date , rescheduled for following week & they did the same again.
Very unprofessional
November 25, 2024
Unprompted review
Reply from Speedy Hire
Good Morning Stephen,
Thank you for your review, your feedback is important to us. We are very disappointed to hear that you did not receive your equipment on time as scheduled. Please accept our sincere apologies.
Unfortunately I have searched the system with your name as per the review and cannot see a linked hire. Can you please contact our team immediately with your order confirmation, name on the account or please provide us with your telephone number so we can discuss this further.
Please contact us on customerservices@speedyhire.com or
0345 609 9998
Kind Regards
Customer Service Team
Reply from Speedy Hire
Good Afternoon Keith,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
York branch shocking
York branch shocking
2 bad experiences at the York branch
1.Hired a small breaker from them they gave me sds drill with no breaker option I didn’t realise until I got it back to site
2 different occasion they supplied me with a breaker with chisel bits that didn’t fit the gun they supplied me !
November 18, 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon Adam,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you had bad experiences at the York branch on two separate occasions. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Please allow a little time for my team to further investigate the situation. if you could contact us with a contract number so we have further information to investigate correctly.
Please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Clear instructions and address was…
Clear instructions and address was given. You tried to deliver to a pub down the road and claimed the site was closed.
Never actually received my product.
November 7, 2024
Reply from Speedy Hire
Good Morning
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you
have not had a good experience with us Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Upon further investigation, the depot has informed us that they did try to deliver to the address provided, you would have received notification that your delivery was on route to be delivered, apologies if this was not made clear at the time.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Very helpful and pleasant staff at the…
Very helpful and pleasant staff at the Newcastle Branch. Reasonable prices. Great equipment. Excellent service all round.
November 5, 2024
Reply from Speedy Hire
Good Morning,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our Services and our Newcastle branch where met Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Faulty equipment and terrible communication
Faulty tile lifter delivered which caused delays on site whilst it was swapped out.
Collection dates and contact names ignored. Collection attempted on days that weren't specified and when people weren't on site.
Depot does not answer phone, return calls or reply to emails so cannot speak to a human being to arrange a collection at an appropriate time.
Not impressed at all with the service and will avoid using going forward.
November 4, 2024
Reply from Speedy Hire
Good Morning.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have received a poor service. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
We have recently tried to contact you several times to discuss this review but have been unsuccessful. If someone could please return our calls so we can try and rectify any issues for you.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
I hired a percussion drill and drill…
I hired a percussion drill and drill bit. The shop did not have a selection of sizes of drill bits available. The drill was 110v and the transformer hire, reqd was not intuitive on the online hire pages. The deposit was immediately taken as was the payment, however, a number of days passed before the deposit was repaid into my account.
November 2, 2024
Reply from Speedy Hire
Good Morning Gordon,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have not had a positive experience ordering with us. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
if you would like to discuss further please contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Order accepted for goods not available
Order accepted for goods not available. Wasted trip to collect!
Three phone calls before refund was received....
Very dissapointed
November 2, 2024
Reply from Speedy Hire
Good Morning Jayne,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have had a negative experience ordering with us Please accept our sincere apologies.
Upon further investigation, the depot has informed us that you had placed the order on a Saturday when we are not open, we operate Monday - Friday. any orders that are placed between this period will be actioned Monday morning, when you place the order it is not a binding contract until the supplying depot has confirmed when they can deliver the item, you would have been made aware of this on your email.
they have also informed us that when you turned up to collect the item the depot had advised that this was not in stock and explained the procedure, it was relayed back to the depot that the item was not suitable for the job you where doing and was then cancelled. the refund was immediately processed but as standard the refund process does take 3 working days to return to your bank.
We hope that you are satisfied with this resolution. please accept our apologies if this was not the resolution you would have liked
If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyservices.com
A very professional and efficient service
I easily made my order for a carpet cleaner on-line and when I arrived to collect it I was shown how to use it and that it was in good order.
A very professional service and I will order from Speedy Hire again in the future.
Thank you
October 28, 2024
Reply from Speedy Hire
Good Morning
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our easy ordering system and services were met 😊
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Efficient friendly service
When I arrived the gear was neatly laid out ready and the staff really supported my needs with flexible return timing. Return was quick and easy helped by the good parking arrangement. One minor improvement could be made with a sign visible from the road to help customers with trailers make the turn.
October 26, 2024
Reply from Speedy Hire
Good afternoon Paul,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our kit and services were met 😃
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Reply from Speedy Hire
Good Morning Carl,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our great services were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
The service of the counter staff was…
The service of the counter staff was brilliant,
Very helpful and polite
Order number CN 4003 2033009
November 12, 2024
Unprompted review
Reply from Speedy Hire
Good Morning Keith,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services were met.
if you could please provide your order number and then your comments can be shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Booked online no problem delivery was…
Booked online no problem delivery was speedy first thing in the morning brilliant collection was just as good phone call first from the driver to say what time he’s coming great service
October 21, 2024
Reply from Speedy Hire
Good Morning Michael,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our online booking system and services were met 😊
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
I can't fault the customer service
I can't fault the customer service, they are a great team at the Gatwick depot, my only problem was with the stump grinder I hired, this was my first time using one but am versed in such machinery as i was a plant fitter for 10 years then a builder for over 40 years, however, this machine didn't touch my 24" diameter ash stump, a friend,who uses these machines regularly said the blades were blunt as it was producing fine sawdust and not coarse chips but it's near impossible to tell by looking at the blades as they are round lug type blades and not having a comparison to compare I really am not sure but did adjust them per the manufacturer's recommendation by turning them and retightening them but still I made no headway with my stump, it may have just been too tough for the machine but I watched a youtube video of the same machine laying waste to a similar stump so they do work, just not for me, so rather than waste my time I used a chainsaw and many blades due to them coming into contact with the earth and stones and dug around it with my digger, there's still some stump left but it is reduced, the chaps at speedy Gatwick were sympathetic and gave me a 30% reduction but it still was an expensive learning curve but could have been worse
October 24, 2024
Reply from Speedy Hire
Good Morning Gordon,
Thank you for your review, your feedback is important to us.
We are sorry to hear that the equipment that you hired was not suitable for purpose. We believe that this was reduced in cost by the depot as you stated, again our sincere
Apologies, for any inconvenience caused.
Please do not hesitate to contact us if you wish to discuss this further. Our telephone number is 01942 277031. Alternatively, please email us on customerfeedback@speedyservices.com
Kind Regards,
Customer Service Team
I still have not received a refund on…
I still have not received a refund on equipment that I cancelled and never collected over 10 days ago.
October 22, 2024
Reply from Speedy Hire
Good Morning Dean,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you did not receive your refund, Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Upon further investigation, i can see that the depot has now processed your refund, this was done on Wednesday. please allow between 3-5 working days for this payment to show on your account. we will send this over to the depot to get this looked in to for you.
We hope that you are satisfied with this resolution and once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Hereford Depot Exceptional Service
SPEEDY HIRE Hereford Depot gave me an excellent service. I was given the right advice as to what piece of equipment I needed to carry out a repair on my home...the hire price including delivery and collection was fair and service efficient, professional, polite and with a smile. I hired on Friday 1st....
November 1, 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services and staff were met :)
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Ordered a wall cutter paid extra for…
Ordered a wall cutter paid extra for the four hour delivery after some emails and 2 phone calls a day later! finally got told it was being delivered was too late and had to cancel order
October 22, 2024
Reply from Speedy Hire
Good Afternoon team,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you experienced issues with your order. Please accept our sincere apologies.
Upon further investigation, the depot has informed us that a resolution was made accordingly. We hope that you are satisfied with this resolution and once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Reply from Speedy Hire
Good Afternoon Wayne
We would like to thank you for your positive
review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
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