Hired tower scaffolding. Delivery and pick-up went well. One or two components showed sign of wear but it did the job fine and could be erected by one person. Price was good for the project.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a bit of a ropey start, I.e phoning the contact centre, while lovely as they are, seemed to struggle to find basic information, along with the skip being placed too close to the garage door wher... See more
Company replied
Good equipment & service, but a big company with overly complicated systems (telephone, web, et al.)
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Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... See more
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Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Construction Machinery and Equipment Store
- Plant and Machinery Hire
- Tool Store
Written by the company
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Contact info
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, United Kingdom
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
3.1
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best service,deliver everything on time…
Best service,deliver everything on time and collected
December 19, 2024
Reply from Speedy Hire
Good Afternoon,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our all round delivery and collection services were met. Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
BE CAREFUL WHEN YOU HIRE CONSUMABLES…
BE CAREFUL WHEN YOU HIRE CONSUMABLES ARE THEY CHARGE EXTORSION HIGH FOR THEM
December 1, 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon Sebastian,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you feel our consumable prices are high.
Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
unfortunately, this is a set charge and can only apologies you think this is unexceptionable.
im sure if you give us a chance in the future we will try and compensate this as best we can.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Appalling customer service.
Appalling customer service.
Items not available for collection when booked.
Items not delivered on time.
No refunds until you kick up a fuss.
December 13, 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon Thomas.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have experienced a few complications with your order. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
could i ask if your willing to provide a little more information regarding your order so we can investigate the situation and come to a resolution accordingly.
please send any information or contract number to the following email along with any other details to customerservices@speedyhire.com
Once again, please accept our apologies.
Kind Regards
Customer Service Team
Reply from Speedy Hire
Good Afternoon Chris .
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Your comments have been shared with the Central London Depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Very helpful staff
December 3, 2024
Reply from Speedy Hire
Good Morning
Thankyou for your feedback
We are very pleased to hear that you had a good experience with us and that our colleagues have been very helpful
We will pass on your feedback to our Ashford Depot
Excellent service to resolve an emergency situation
A pillar outside my house (holding up a balcony) cracked and split, and the whole thing was in danger of parting company with the front of the house. I was advised to get hold of the acro props and scaffold board immediately and contacted Speedy Hire. My initial call was to the wrong branch, but I was dealt with politely, knowledgeably and swiftly, and the correct branch called me back. I want to give special thanks to Norman at Speedy Hire Oldham for dealing with my request. I can not thank him enough. I would use the company again in the future!
December 13, 2024
Unprompted review
Reply from Speedy Hire
Good Morning Rebekah
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received and our swift response from Norman to ensure that your request was handled in a quick and professional manner.
Your comments have been shared with the Oldham Depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Very good customer service
Very good customer service. prompts delivery of the order.
November 19, 2024
Reply from Speedy Hire
Good Afternoon James
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and that your delivery was prompt.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Marcus Ormston .
Marcus Ormston .
Thanks for your help, knowledge and support.
And the after sales help from the front desk.
December 5, 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon Bob,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our staff and services were met.
Your comments have been shared with the relevant Depot/Department and Marcus directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Hiring Industrial vacuum
First time using this company, we were treated/served with respect, and everything was explained clearly.
The equipment was perfect for the job.
Jayson Morris was very polite and understanding, will definitely use again.
December 6, 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon Dorothy,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services on your first time hiring were met. please could you let us know your hire order number so we can share with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Reply from Speedy Hire
Good Afternoon Alan,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services are met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Everything arrived worked well
Everything arrived worked well. Not open at weekend so 2 days delivery starts on Monday if you order on Friday night
November 23, 2024
Reply from Speedy Hire
Good Afternoon Mark.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Reply from Speedy Hire
Good Morning Neil,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our delivery and collection services were met.
Your comments have been shared with the relevant
Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Always a great service from the guys in…
Always a great service from the guys in Coventry
November 13, 2024
Reply from Speedy Hire
Good Morning
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of great services were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Hired on time was received on top
Hired on time was received on time. Arranging collection however was an absolute nightmare
November 18, 2024
Reply from Speedy Hire
Good Afternoon Nikki.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you problems arranging collection of your item. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Upon further investigation, the depot has informed us they have spoken to site and apologised for the delay in collection. The manager has passed his details on as a point of contact for any future hires. We hope that you are satisfied with this resolution and once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Amey Rail
Speedy service is good, for deliveries & collections, but they need to work on their responses to e-mail queries and information
thanks
Sandy
November 18, 2024
Reply from Speedy Hire
Good Afternoon Sandy
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received. I would like to apologise that the communication wasn't great on this occasion. I can certainly pass the feedback on directly to the relevant team to improve our service going forward.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Rented a 6M work platform I have no way…
Rented a 6M work platform I have no way to pick up so I paid for delivery when finished phoned up for them to collect it to find out I have to pay for them to collect as well I was furious nobody had explained this as would have looked elsewhere
November 12, 2024
Reply from Speedy Hire
Good Afternoon Dave.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you were not happy regarding the collection charges. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
I can confirm that looking into this further i can see you made an online web order. During the checkout process it is listed that collection charges are applicable if required. It is also stated in your email confirmation.
I have sent you an email to show you exactly where these are stated. We do apologise if you feel as though these were not made clear enough; your comments will be sent to the relevant department for feedback.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
The hard working team that helped with…
The hard working team that helped with all my needs . Was a quick fast service with no problems
November 10, 2024
Reply from Speedy Hire
Good Afternoon Ziggy.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Vibration plate delivered on time and…
Vibration plate delivered on time and picked up at agreed time. The plant worked properly and did the job.
November 9, 2024
Reply from Speedy Hire
Good Afternoon Andy,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Equipment was in well maintained…
Equipment was in well maintained condition. Delivery drivers both very helpful.
Despite delivery being late afternoon on day 1 and equipment being off hired 1st thing on day 8, eight whole days hire was charged.
Delivery / collection charges expensive £25 each way despite depot being 4 miles from site
November 7, 2024
Reply from Speedy Hire
Good Morning,
Thank you for your review, your feedback is important to us.
We are happy to hear the equipment was in order and our delivery drivers were helpful. However, it is disappointing to hear you were not fully satisfied due to being charged for a full day hire despite the kit being delivered late and also, the transport costs.
I can confirm the matter will be investigated with the relevant parties.
In terms of transport costs, unfortunately we do have standard charges despite the distance and for access equipment that charge is £25. Collection charges will always match the delivery cost which I understand you find this expensive. I will use this as feedback to the relevant department.
If there is anything else that we can assist you with in the meantime, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Poor experience
Poor experience. Delivered a broken wacker plate, then replaced it with one without fuel. Still tried to charge me for the missing fuel. They even took money out of my deposit for the collection even though I had chosen this on the website which they then denied.
Hiding charges from customers is the reason for my compliant. The additional charge was not clear otherwise I would have paid it rather than trying to lift heavy machinery into the boot of a car.
I have had 2 missed calls that I was unable to pick up as I was in meetings at work. I assume that is what you call a resolution or your branch has misled you.
November 6, 2024
Reply from Speedy Hire
Good Morning Andrew,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you had a poor experience with us on this occasion.
Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
I can confirm that all collection charges will always match the delivery fee regardless. The charge will not be listed when you order (in case you wished to return to the Depot for free) but there is a notification to advise all customers of this on the checkout page.
Upon further investigation, the depot has informed us that a resolution was made accordingly. We hope that you are satisfied with this resolution and once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
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