Hired tower scaffolding. Delivery and pick-up went well. One or two components showed sign of wear but it did the job fine and could be erected by one person. Price was good for the project.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a bit of a ropey start, I.e phoning the contact centre, while lovely as they are, seemed to struggle to find basic information, along with the skip being placed too close to the garage door wher... See more
Company replied
Good equipment & service, but a big company with overly complicated systems (telephone, web, et al.)
Company replied
Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... See more
Company replied
Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Construction Machinery and Equipment Store
- Plant and Machinery Hire
- Tool Store
Written by the company
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Contact info
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, United Kingdom
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
3.1
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Carlisle branch - Chipper hire
The staff at the Carlisle branch were excellent especially John the on-site fitter. I had a problem with the chipper and needed to return it for repair. This was done immediately and John couldn’t have been more helpful.
However, I would struggle to recommend the chipper itself. No fault of Speedy hire, but the smaller machine (Camon C50i) is not really up to the job. It has plenty of power but relies on being gravity fed which doesn’t work particularly well. You need to spend most of your time pushing the branches down the hopper. Anything slightly bent will not go into the machine due to the small cutter aperture and narrow hopper. Hornbeam hedge cuttings are out of the question as although small enough, they are too spread out to fit down the hopper. Green pine fronds just clog up in the hopper because they are too light to be gravity fed. Overall, I would recommend Speedy Hire but could not recommend the Camon C50i - at least for my purposes anyway
March 18, 2025
Reply from Speedy Hire
Good morning Mike,
Thank you for your review, your feedback is important to us.
The great services our Carlisle give to yourself, We pride ourselves on delivering an excellent standard of service to all of our customers.
On the equipment we will give your feedback to the relevant department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Frustrating having been told each day…
Frustrating having been told each day it’s being collected and each day it isn’t. Blocking deliveries but Customer Services just lying each time.
March 19, 2025
Reply from Speedy Hire
Good Afternoon chris,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you experienced complications with your collection for your skip hire, Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
Please allow our team to further investigate the situation and come to a resolution accordingly.
Once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Friendly and helpful advice prior to…
Friendly and helpful advice prior to hiring equipment. Friendly staff too
March 18, 2025
Reply from Speedy Hire
Good Morning,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our Friendly and helpful services were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
An extremely pleasant…
All the staff were extremely pleasant and exceptionally helpful. As a new customer to this organisation I was really pleased with their manor and I told them what a good experience it had been in comparison with other similar organisations where I was looking for information before buying, or in this instance, hiring equipment. (Glasgow, Kinning Park site)
March 21, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Frank.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Mixed review incoming but happy ending.
Mixed review incoming but happy ending.
So I needed a drain camera.
Talked to a lady on reception who’s one burning life question is “do you have an account ?”
The second you say no she goes into can’t be bothered mode. She is literally the reincarnation of little Britain's computer says no lady.
BUT it does get better!
I managed to get to a chap in the survey department called Marcus, what a difference! This guy cares in fact he cares so much even when he knew his stuff was too industrial for my needs he helped me find an alternative chemical product. The guys lovely to talk to and refreshingly helpful. You never know what the future holds but I learnt a long time ago you treat customers as units not a value. You never know when someone is going to be your next big thing.
So Marcus don’t change, keep winning the hearts and minds of your customers and maybe give the lady on reception a few tips in how to be friendly and helpful
March 14, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Aaron,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our friendly and informative services were met.
If you would like Your comments to be shared with the relevant Depot/Department directly please get in touch with us at customerservices@speedyhire.com and we will take further details of your order and share with the team for there fantastic support.
Once again, many thanks!
Kind Regards
Customer Service Team.
Take payment for hiring equipment they…
Take payment for hiring equipment they don’t have on site! Called and asked if I could pick the equipment up from another city.
Don’t take payment for things you don’t have in depot!
Then I had to chase them for a refund.
February 17, 2025
Reply from Speedy Hire
Good Morning mark.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you had issues with the equipment and feel you had a poor service from ourselves. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
Please allow us some time to investigate with the depot to find out what has happened and we will update our response shortly.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Excellent service
Excellent service. I needed to hire 8 radiators to heat my 91year olds father's house after he forgot to order oil. The excellent service was friendly and efficient. Thank you .
February 17, 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Lucy.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of friendly and efficient services were met.
If you would like Your comments to be shared with the relevant Depot/Department directly please get in touch with us at customerservice@speedyhire.com and we will take further details of your order and share with the team for there fantastic support.
Once again, many thanks!
Kind Regards
Customer Service Team.
Disgraceful hire experience
What went wrong......well where do start!
Picked up a generator this morning from the Peterlee branch. The husband commented it looked battered and was advised they "have a hard life". We are self employed and our generator was away for repair so booked this for 1 week at a cost of £170 which states it includes fuel. Got to my 1st job and the generator doesn't start after over 30 minutes of trying i checked what I needed to, no oil in it......the fuel was at the minimum level and had dirt in.....I had to then leave a job to buy both oil and fuel to even see if
it would start, also realised the spark plug was filthy black, so cleaned that too, all delaying and appointment my customer had paid for. I sharply returned this to the branch and due to your failures i have had to cancel a week of appointments as this was not fit for purpose, this piece of machinery has never obviously been maintained, this whole experience has caused an inconvenience to myself as a business owner, my customers have been caused distress as they own caravans that now their annual Services won't be adhering to the warranty requirements as appointments can't go ahead.
I am out of pocket not only for fuel and oil but cancellation of jobs, myself as a customer should not need to Service your tools while on hire to myself.
I am writing this in the hope management will see this and be in touch to discuss as a matter of urgency.
February 21, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Claire.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you had issues with the equipment and feel you had a poor service from ourselves. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
Thanks for allowing us to investigate this for you. I understand the equipment was returned back to the depot and a full refund was issued. We hope this resolves the matter for you.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Friendly efficiency
Michael was friendly, pro-active and efficient in attending to our requirements.
February 17, 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Jacobus.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Could you provide more information on your experience with us. so we can share with the relevant Depot/Department directly. please email us customerservices@speedyhire.com
Once again, many thanks!
Kind Regards
Customer Service Team.
A business with good staff ruined by…
A business with good staff ruined by very bad tech. I had a frustrating and time consuming experience today trying to hire a platform. The staff at Trafford park were helpful on the phone but couldn't help because all orders had to made on line. I opened an account which took 15 mins and then found the item couldn't be delivered that day, I called back to be told it was likely they had it but to change the date and he'd fix it manually - really good service. I did this an got the item into my basket this time, only to be told at the very end of the checkout process that it wasn't available. I reckon 30-40 mins wasted. I called someone else local and had it done over the phone in 2 mins. A quick exchange of emails giving delivery details and ID and it was all sorted. Which is how it shoule be done.
February 13, 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Phil,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have experienced an issue on our website. From time-to-time things can go wrong and we do appreciate that you have taken the time to bring this to our attention. Please accept our full apologies.
This has now been logged with our Digital Team and will be investigated.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards,
Customer Service Team
Staff are good
Staff are good, Web site is the worst you need to employ a decent web designer.
February 12, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Frank,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you feel our website needs a little more work and development. we are constantly trying to improve the customer journey especially online. however, I am glad to hear our employees helped to make your process smoother.
Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on
customerservices@speedyhire.com
Kind Regards
Customer Service Team
Tool I received did the job very well.
February 10, 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Peter.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Could you provide more information on your experience with us. so we can share with the relevant Depot/Department directly. please email us customerservices@speedyhire.com
Once again, many thanks!
Kind Regards
Customer Service Team.
Good all round
Good all round. Staff helpful on collection and return of the carpet cleaner and the cleaner performed perfectly and did a good job. Will definitely use again when the time comes. Just wish they would open on Saturdays!
January 18, 2025
Reply from Speedy Hire
Good Morning Graham.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received. Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
We hired some scaffolding a small tower…
We hired some scaffolding a small tower I spoke with a gentleman called Mike who was one of the managers at Sab very helpful on what and how we were to erect it and what to do what we needed and all that it was subbed out to Speedy Hire who were also extremely helpful the driver was charming and a really good laugh highly recommended would use again
February 1, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Marco,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our quick and friendly services were met.
If there is anything else you would like to add to the review such as a contract number so we can notify the depot directly of your review, please do not hesitate to contact us on customerservices@speedyhire.com or simply edit the review with details.
Once again, many thanks!
Kind Regards
Customer Service Team.
Great service
Great service. Pulled us out a hole on a Friday at short notice.
January 31, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Ben.
We would like to thank you for your positive review, your feedback
is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
To pass onto the right Depot/Department could you provided more information by sending to customerservices@speedyhire.com
Once again, many thanks!
Kind Regards
Customer Service Team.
Dean - above and beyond
As a business we use Speedy regularly. Dean, who is currently covering the Galashiels depot, has been so helpful and always gets hire items to us asap. Thank you Dean, we appreciate you.
February 3, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Lisa.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received. Your comments have been shared with the Galashiels depot.
Once again, many thanks!
Kind Regards
Customer Service Team.
depots refuse to acknowledge disputes
I've been a customer of Speedy Hire for several years, but I've found that returning hired tools requires extreme vigilance. If you're not careful, you may face excessive charges and even threats of legal action. In my experience, some depots have been less than honest and refuse to acknowledge disputes—likely due to internal targets. To protect yourself, always insist on a return reference (which they don’t readily offer), document all interactions, and keep thorough records. If possible, seek legal advice when returning tools, as unexpected charges can quickly add up.
September 1, 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon Gary.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have encountered problems when returning equipment back to us. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
To allow us to investigate this further for you, can you please send over any details to customerservices@speedyhire.com and we will look into this as a matter of urgency and find a resolution for you.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Avoid at all costs
I’ve never dealt with a more unprofessional company than Speedy Hire. They’re obsessed with pushing you to their online portal, which crashes or lags 99% of the time. If you have the misfortune of needing to contact their customer service, make sure to copy at least 10 people in your email and send another 10 follow-ups, and you’ll still get no response. But they’re super speedy when it comes to hitting you with extra charges.
January 20, 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have received a poor service and had issues with our online portal whilst trying to hire. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
We have an automated response to our emails to advise all customers on how busy we are at the moment and we therefore advise of other contact addresses for a quicker response. We can only apologise that the matter was not resolved as quick as you would like.
If possible, can you please email over your account number or contract details/order numbers to our customerservices@speedyhire.com so we can investigate this further for you as a matter of urgency. It's important for us to investigate in order to act further.
Kind Regards
Customer Service Team
I am at my wits end with these people
I am at my wits end with these people. We hired from them last year and have very much come to regret it. They delivered the incorrect piece of kit which cost us a day of work. We arranged to get it back to them as soon as we could and hired a replacement from elsewhere. They told us on the phone apologies etc and we obviously would not be charged. It turns out the third party speedy had outsourced to still wants to be paid. Here we are many months later and god knows how many phone calls and I am still being chased for that bill because of that subcontractor. So with speedy beware. They subcontract to people who can turn up with the wrong equipment and that will be seen by Speedy as your issue to resolve not their's despite you not having done business with those people! If there is a dispute between those companies they will drag you right into the crossfire. The resolution process is absurd and we are heading into legal action now.
May 31, 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have experienced this complication with your equipment's collection.
Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
to further investigate the matter could i kindly ask, If there is anything that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
I contacted the Grimsby branch…
I contacted the Grimsby branch regarding some gas monitors that required calibrations and was put through to Marcus Ormston, he gave me clear advice on what was required and the time it would take,
I then delivered the monitors to the branch and met Marcus, he was an absolute gem to talk to and completed the required jobs earlier than expected,
January 7, 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Paul.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our informative and professional services were met. Your comments have been shared with the relevant Depot/Department directly.
And we will make sure Marcus is informed of this review.
Once again, many thanks!
Kind Regards
Customer Service Team.
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