Hired tower scaffolding. Delivery and pick-up went well. One or two components showed sign of wear but it did the job fine and could be erected by one person. Price was good for the project.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a bit of a ropey start, I.e phoning the contact centre, while lovely as they are, seemed to struggle to find basic information, along with the skip being placed too close to the garage door wher... See more
Company replied
Good equipment & service, but a big company with overly complicated systems (telephone, web, et al.)
Company replied
Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... See more
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Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Construction Machinery and Equipment Store
- Plant and Machinery Hire
- Tool Store
Written by the company
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Contact info
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, United Kingdom
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
3.1
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Reply from Speedy Hire
Good Afternoon Darren,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
No surprises on the competitive price
No surprises on the competitive price, friendly and helpful staff both picking up and returning the tool.
May 19, 2025
Reply from Speedy Hire
Good Afternoon David,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
Repeated requests to receive my credit due
I placed an order on Sunday and cancelled Monday morning. I was advised a credit would be applied in 3-5 days. Rang on the Friday and was advised “it’s been processed. Give it another day or two”. I rang the following Thursday and was transferred to a dept who took my card details. They said “we don’t store card details so the only way to issue a credit would be to take your card details and credit back”.
If I hadn’t persisted, I wouldn’t have received my money back. Frustrating but sorted due to my persistence.
May 18, 2025
Reply from Speedy Hire
Good Afternoon Claudia,
We are very disappointed to hear that you did not receive your refund when promised. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
Upon further investigation, it seems as though as the hire was cancelled prior to delivery the Depot assumed the refund would automatically be applied. However, this is not the case. Refunds have to be processed with the Depot directly or sometimes, through our Retail Department.
Once processed, refunds then take 3-5 working days to reach your bank account.
I can only apologise for the delay. The Depot are now aware of this process going forward.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Shambles from start to finish
I hired the piece of equipment for 1 day, it was delivered at 1pm and the delivery driver informed me that they wouldn't be able to collect the equipemt on the same day. I then had to store the equipment over night which I wasn't planning on doing. 16:30 the next day I got a phone call saying they wouldn't be collecting my equipment again. Eventually on the 3rd day they came and collected the equipment. I am still waiting on my deposit to be refunded (7 days after I hired the equipment) I am also yet to find out whether they will be billing me for the two extra days where they weren't able to pick it up. Aswell as all this the equipment was supposed to come with a full tank of fuel however it when it arrived it had a tiny amount in.
May 21, 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon,
Thank you for taking the time to share your feedback. We genuinely value all customer input, as it helps us improve our services.
We are sorry to learn that your experience did not meet expectations. Please accept our sincere apologies for any inconvenience caused. We do not offer same day delivery and collection. Collection would be a minimum of 24 hours after delivery however, the Depot has up to 3 working days to collect the equipment from the date of off-hire, at no extra costs.
For refunds, we do not store card details in our system. You will need to call the Depot directly to have this arranged.
As your review was submitted without associated contact or contract details, we kindly ask that you reach out to our Customer Service Team directly with your full information. This will allow us to look into the matter further for you. You can reach us at customerservices@speedyhire.com
Kind regards,
Customer Service Team
Great Service from start to finish
I needed to hire a concrete grinder to prepare a garage floor for painting and found Speedy via Google.
From the first email to the last they were extremely helpful in answering any questions I had to ensure i had hired the right equipment for the job.
I used the delivery and collection service as it was very reasonably priced and I would 100% do so again as they delivered and collected on time send messages to update along the way.
The driver couldn't have been more helpful when it became clear on delivery I had forgotten to order a 110V transformer and leads calling into the depot going above and beyond to get one of the staff members who lived near by to drop it off on his way home at the end of the day.
Will 100% use Speedy again for any future hire needs after what was a 5 Start service.
Thanks to all the team at the Edniburgh Branch at the South Gyle.
May 27, 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Ryan,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team
Awful from start to finish
Awful from start to finish. Charged 6 weeks hire with no communication to say the scaffolding was still there after a faild collection? . Phone call wouldn't of hurt. Then aftercare ridiculous. Money grabbing through terms and conditions ! Avoid this company
March 12, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Mark,
Thank you for taking the time to share your feedback. We genuinely value all customer input, as it helps us improve our services.
We are sorry to learn that your experience did not meet expectations. Please accept our sincere apologies for any inconvenience caused. We are aware that once a collection has failed, the contract will automatically go back into an active hire until instructed otherwise.
As your review was submitted without associated contact or contract details, we kindly ask that you reach out to our Customer Service Team directly with your full information. This will allow us to investigate the matter thoroughly. You can reach us at customerservices@speedyhire.com
Kind regards,
Customer Service Team
First class service from Alfie.
I'd like to comment on a superior service from Alfie (SpeedyHire Southampton) who when we recieved the wrong tower, immediately returned and brought the right one back in under an hour as he understood our dilemma with needing to use it immediately. His service and helpful attitude is much appreciated and we will use SpeedyHire Southampton in the future because of it.
May 19, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Neil,
Thank you for your positive review — we truly appreciate you taking the time to share your experience. Your feedback is invaluable to us.
We’re delighted to hear that you were satisfied with the service you received and that your expectations regarding were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind regards,
Customer Service Team
Excellent customer service
Excellent customer service from Speedy's Bootle branch after another company provided a less than positive experience.
May 19, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Mark,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
If I could give 0 stars I would
If I could give 0 stars I would. Delivered but communication non existent and customer care a joke.
February 23, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Mark,
Thank you for taking the time to share your feedback. We genuinely value all customer input, as it helps us improve our services.
We are sorry to learn that your experience did not meet expectations, particularly regarding communication and service quality. Please accept our sincere apologies for any inconvenience caused.
As your review was submitted without associated contact or contract details, we kindly ask that you reach out to our Customer Service Team directly with your full information. This will allow us to investigate the matter thoroughly and work towards a resolution. You can email us at customerservices@speedyhire.com
Kind Regards,
Customer Service Department
Very poor communication, missed collection
Equipment arrived in time. However, very poor communication for delivery and collection. No way to track any of them, not even via the app as they say.
I received a vague SMS on a Friday saying I was next for collection, so I left work early to be home — but no one ever showed up. By 5:30 PM the offices were closed, and I was left with no way to follow up, aside from the emergency customer support who offered zero help or explanations.
I had to lift and position a heavy item for easy pickup, only to be stuck storing it over the weekend, which was never agreed upon. Frustrating experience as I did not anticipate having to find space (and the responsibility) to safely store the equipment for another whole weekend.
May 16, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Andrea,
Thank you for taking the time to share your feedback. We genuinely value all customer input, as it helps us improve our services.
We are sorry to learn that your experience did not meet expectations, particularly regarding communication and transport. Please accept our sincere apologies for any inconvenience caused.
As your review was submitted without associated contact or contract details, we kindly ask that you reach out to our Customer Service Team directly with your full information. This will allow us to investigate the matter thoroughly. You can reach us at customerservices@speedyhire.com
Kind Regards,
Customer Services
I have been in contact with Kyle from…
I have been in contact with Kyle from the Liverpool store and he has been absolutely excellent.
Having dealt with a couple of issues he went above and beyond to ensure my problem was resolved quickly and efficiently.
May 12, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Nathan.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received by our team member at Liverpool depot.
Your comments have been shared with the Liverpool depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Going above and beyond
I hired a floor sander for the second time, as the firs time the machine broke on day 2 and couldn't finish the job, Within 1 hour of sanding, the machine today also stopped working. I brought the machine back and they couldn't fix it. Everyone was super nice, trying to find a machine in a different location and finally there was one in reading , but this was 3:30 and they close at 5. Shoutout to Zoe for digging and finding any posible alternative for me. Thanks to her and Alfie from speedy Southampton , whom offer to pick it up and get his time changed, I wouldn't have been able to finish the job. He was super nice, message me with updates and delivered the machine straight to my house at 18:30 when he was supposed to finish at 5. Thank you so so much! (this one works, and better than the previous two as well XD)
May 9, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Lucia.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and our depot team went above and beyond to make sure you got replacement so you could finish your job.
Your comments have been shared with the relevant Southampton Depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Service was amazing and very prompt
Service was amazing and very prompt, the delivery and uplift were seamless and the chaps were so polite and helpful.
I'll happily use your service again and highly recommend it.
Thanks everyone!
April 17, 2025
Reply from Speedy Hire
Good Morning
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met. Your comments have been shared with the relevant Glasgow City directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Would not recommend for skip hire
Would not recommend for skip hire. Hired a skip ready for a kitchen renovation. Originally, I'd hired the skip to come on the Friday so that it was there ready for the works which were starting on the following Tuesday. They called a day or two before the skip was due to arrive asking if they could drop it off on the Tuesday. I agreed but only on the basis that it was dropped off first thing as it would be needed right away for the renovation - I was told this wouldn't be a problem. On the Tuesday it still hasn't arrived by 10am and works had already started. When I called, they said it would arrive between 11-12. By this point I already had a lot of rubbish which needed to go into the skip. At 12:30 the skip still hadn't arrived and when I called they said they had just left so it would be 20 minutes. It finally arrived at 1:45. I'm pregnant, and the whole point of hiring a skip to arrive before works started was that I wouldn't have to do any heavy lifting. This left me in a position where I had to clear the renovation work myself into the skip. I submitted a complaint and received no response. Terrible service.
April 29, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Rhiannon
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you experience with our skip hire services. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
Upon further investigation, our evolution desk have been in touch with yourself over the experience you had with Speedy. We hope that you are satisfied with this resolution and once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Terrible customer service
This company is sub contracted to Thermaright (a machine hire solutions provider). The company phoned me a day before delivery of a cherry picker informing me that the model I wanted was not available and could they deliver another.
I replied that that was fime providing it was an off road vehicle similar to the one I wanted.
The cherry picker was delivered next morning when I had informed them I wouldn't be home until the afternoon.
Next day was Good Friday weekend and we had a window of opportunity to paint our building.
Unfortunately the cherry picker was not designed for rough terrain so we could not complete our job.
I called first thing on the Tuesday morning (after Bank Holiday) to ask for a resolution (we had paid £594). Five days later I have still no reply.
I would really like another Cherry Picker like the one I ordered originally so I can book labour in again to complete the job.
After the initial response from Thermaright I am still awaiting a response. It would seem that Thermaright are struggling to get a response from Speedy Hire
April 22, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Teresa.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have had issues when hiring a cherry picker. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
To allow us to investigate this for you, can you please send some further details of the order eg a site address/post code, order number, dates etc to our mailbox customerservices@speedyhire.com
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Reply from Speedy Hire
Good Morning Alan.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Once again, many thanks!
Kind Regards
Customer Service Team.
I had cause to speak to Customer…
I had cause to speak to Customer Services, initially to a young man whose name I did not get and then to Lynsey.
The young man was extremely helpful but Lynsey went above and beyond to provide probably the best customer service I have ever experienced.
Sincere thanks and hats off to the Customer Service team
April 15, 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon John
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of was met. Your comments have been shared with Customer services manager.
Once again, many thanks!
Kind Regards
Customer Service Team.
Jason from speedy services was a…
Jason from speedy services was a perfect server giving me the best customer service.
April 7, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Brandon.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met. Your comments have been shared with Jason Manager.
Once again, many thanks!
Kind Regards
Customer Service Team.
Really helpful team
Really helpful team - Josh and Alex at Norwich depot went above and beyond to help us on a recent project. Always on time, great customer service ethics all round. Pleasure working with them.
April 9, 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Justine.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our quick and friendly services were met. Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Thank you Jayson
I recently visited West Brom Speedy Hire and had the pleasure of working with Jayson. He was exceptionally informative and knowledgeable, going above and beyond to ensure we had all the necessary equipment for an upcoming roofing job. Jayson took the time to check stock and make sure we were fully prepared, contributing to a smooth and successful project. The level of service was impeccable, and I truly appreciated his assistance. I will certainly be returning and will be requesting Jayson’s help in the future. Thank you for your outstanding service!
April 7, 2025
Unprompted review
Reply from Speedy Hire
Good Morning Tia.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met. Your comments have been shared with the West Brom Depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
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