Speedystamps Reviews 

409
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

The web site guided us through our first stamp purchase in a simple uncomplicated manner. The prices were displayed for the exact stamp we required. Ordering was simple and straight forward and the... See more

Rated 2 out of 5 stars

I had to return my new Notary press - one of Speedy's most expensive products - as the embossing quality was poor and indistinct. Whilst they replaced it rapidly with metal dies that now do a super j... See more

Company replied

Rated 5 out of 5 stars

SUPER EXCELLENT SERVICE! Speedy Stamps I thank you for your professionality, prompt responses and super speedy delivery - through a public holiday and all! What a great experience. Well done to you g... See more

Rated 5 out of 5 stars

At BFPS we operate the Forces Philatelic Bureau, which produces first day covers. we have a unique requirement for philatelic standard special handstamps for postal cancellations. We have used Speedy... See more

Company details

  1. Business Services

Information provided by various external sources

Speedy Stamps is taking ordering bespoke rubber stamps to a new level by providing the ultimate service using brand new technology. We have created a system that will enable you to order any custom designed rubber stamp or embossing product using our unique design wizard. We offer a full range of stamp products from Rubber Stamps to Self-Inking, Pre-Inking, Dater & Stock stamps along with the fulll range of accessories from Ink pads to specialist inks, embossing presses - you name it we supply it. All our stamps come from world leading brands - Colop, Trodat, Dormy, Maxlight, Xstamper and PSI.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

409 reviews

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4.4

All reviews

(409)

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Rated 5 out of 5 stars

Very good and easy to deal with

Very good and easy to deal with. I was placing a repeat order. They had all the records of my order a year previously, held the same price and delivered within a couple of days. I would happily recommend them and use them again.

September 24, 2017
Unprompted review
Rated 4 out of 5 stars

Was easy to order

Was easy to order, delivery was quick. Can't fault them. Give 4* as no matter how good a company is you should always leave room for improvement.

September 23, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Very quick to respond and confirm quotations. Have ordered twice and the products have extremely satisfactory both times. Easy to place orders. Quick delivery.

September 22, 2017
Unprompted review
Rated 5 out of 5 stars

Easy business

Website was easy to navigate with clear and comprehensive offering. Pricing was entirely reasonable and delivery was also excellent.

September 7, 2017
Unprompted review
Rated 5 out of 5 stars

A great first experience

A great first experience with this company who's helpful staff ensured my needs were met. Delivery was very timley too. Thanks

August 24, 2017
Unprompted review
Rated 1 out of 5 stars

Appalling service

I received appalling service from this company - both in terms of product and in customer service. I placed the order and paid for it and was given a 2-3 week lead time for the custom-made stamp to be delivered. After 2 weeks, since I hadn’t had an update and the order was time-critical, I dropped them an email to make sure the order would be delivered within the 3 week window. The person who replied evidently hadn’t checked with the factory but assured me that as that’s what I had been promised, that’s when it would be delivered, but that it would be 3 weeks for the stamp to arrive with them, then they would ship it to me, which hadn’t been at all clear from previous correspondence. After 3 weeks I then emailed again, having heard nothing since. I was then informed there had been a “delay’ and the stamp hadn’t been made yet and they hoped it would arrive within the week. The stamp was finally delivered to my factory 4.5 weeks after I placed the order.
Then the stamp didn’t work! My team tried over and over, using advice from Speedy Stamps but to no avail - not once could they get the stamp to ink all the digits. Finally Speedy Stamps asked for us to send it back, only to discover that the ink pad they had sent us was the wrong size. They had another one made and sent the stamp plus ink pad back to me - 9.5 weeks after placing the order.
In this time I had to get the printing done elsewhere at a similar cost to having the stamp made, so due to their errors I had to pay twice - and Speedy Stamps have never offered any compensation for the delay or the product malfunction.
I would warn against ever using this company.

July 31, 2017
Unprompted review
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Reply from Speedystamps

Thank you for your review, I am very disappointed to hear you have been unhappy with your purchasing and experience of ordering from Speedy Stamps.

It is always our intention to provide the highest quality products as well as outstanding customer service, this is confirmed from all our excellent reviews from satisfied customers, many of whom are returning customers and have purchased from us for many years.

I have looked into your order and can see we notify you of the manufacturers delay, you ordered a very specialised, bespoke stamp. It was made in Germany by our suppliers and the delay was totally out of our control however, I sincerely apologies for you not being informed of the extended delay. Once your custom stamp arrived our quality control team tested your stamp and dispatched it the same day by courier service to ensure you received your order the very next day.

I believe you contacted us a few days after receiving your order to advise you were unable to make a clear stamped impression. When tested here, our records show an even, clear impression made by your stamp so we requested you return the stamp to us for inspection.

Once returned your bespoke stamp was fully inspected and tested by our quality control team who did not find any issues with your stamp. We did find a slight problem with the ink-pad you had received, your stamp was quite a tight fit on this pad and could potentially cause an issue if your staff members where not positioning the stamp onto the ink-pad correctly to achieve an even and complete ink coverage for the stamp impression. To resolve this we returned the stamp to you along with a larger ink pad at our cost.

We are very upset to read your comments stating you have received appalling service from our company, according to our records we contacted you several times regarding the delay and advised many standard methods of how to ensure you get an even clear impression from your stamp. We also created a video to show the best way to use your stamp.

We have been trading for over 15 years and have used this supplier for the same length of time, they are leaders in the field of bespoke stamps and have created hundreds of stamps on our behalf to suit individual company requirements. I can honestly say we have never had a single issue with any of their stamps. We have increased the size of the ink pad you use so cannot see how you are not now getting clear stamped impressions, if this is still the case however, please contact us again so we can offer further advice and support to ensure you do get the best possible stamped impression from your stamp. This will never be as clear as a printed impression.

Many thanks

James

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