Spence Willard Reviews 191

We initially purchased through Spence Willard in 2021, and received exemplary service at that time. Having decided to sell our home in 2024, Spence Willard again provided exceptional support and guidance throughout the entire process, from an insightful valuation through to the premium marketing and ultimate sale of our property - we could not ask for more attentive care and professional expertise.

Great service from the Cowes office and particularly from Gaynor Owen throughout our house purchase process. She recommended Careless Solicitors and Wendy Webb provided the best conveyancing service we have ever experienced. Great communication from both Gaynor and Wendy throughout the process. Overall, the best service we have ever had, and we have moved many times over the years!

Thanks to the very talented Emma Bradley who gave us a first class service. Emma is quite simply the best estate agent we’ve ever worked with. She knows her craft well and offered us great advice and was flexible to take on our ideas. Due to previous buyer personal circumstances, it was third time lucky for us and we noted Emma’s empathy and professionalism towards them, as well as her tenacity and commitment to achieve a sale for us. Emma does what she says she’s going to do, with candour, integrity, good humour and without fuss. She also balances all of the above with her leadership responsibilities and clearly works hard to achieve a seamless service.

We would also like to highlight the very skilled Kirsty who led most of the viewings. Kirsty’s friendly and knowledgeable disposition put prospective buyers at ease and importantly opened the door to negotiations with Emma. In addition, Emma introduced us to the very efficient and human solicitor, Julia Whitter of Glanvilles Damant.

So, with Emma at the helm and support from Kirsty, Julia, and the Cowes office, we had the ‘dream team’. In our opinion, Emma is a role model for the industry and she has restored our faith in estate agents. Thank you very much Emma and team.

Excellent, friendly, professional service. Always maintaining communications with me so I knew where i was with the purchase at all times and also ensuring all aspects of the purchase followed through with all parties concerned. Hugely supportive and cheerful approach, nothing was too much trouble. Thank you team Spence Willard!

We had a difficult property to sell. The Spence Willard team were excellent and easy to work with. They know their stuff and were very efficient, leading to a successful sale. I highly recommend them.

The wonderful team at Spence Willard made the recent purchase of our dream home in Cowes an easy process. I would thoroughly recommend their services.

Going above and beyond in a difficult sale.
Many thanks

Hannah was helpful and professional from start to finish during our house purchase in Bembridge, liaising effectively between ourselves and the seller in a timely manner as any issues or queries arose. Despite acting for the seller, she applied a fair and common sense approach to the process which was very much appreciated.

We purchased a property through Spence Willard's Freshwater office and dealt with Jason who was wonderful! We had not bought for quite a number of years and he was so helpful guiding us through each step and taking the time to liase with the sellers on any queries we had. He even called round to help us with hot water issues the day after we had moved in! We couldn't rate Jason highly enough and would definitely use his services again in the highly unlikely event that we should feel the need to move again.

Hannah was so helpful with our purchase. It was a stressful chain but Hannah made sure she communicated with our agent and got back to us quickly. She was always on hand to help where she could and Especially worked really well with our estate agent. 10/10!!

It may have taken around two years to find the right property through Spence Willard and perseverance from both sides; but we got there! Emma Bradley was amazing and has great tenacity to get to the bottom of every situation. However it’s clearly a team effort and I’d like to thank all of the staff for their assistance in securing the right property for us

Feeling very disappointed with Spence Willard . Lack in communication and knowledge of the local area . Also should
Not be in the market to sell house boats as they can simply not answer any questions about her .

great agents to deal with and very helpful. Thank you!

We have just sold our house through Gaynor Owen at Spence Willard. She really went above and beyond and we couldn't have hoped for a better experience. She was extremely efficient but also warm and personable. She held the whole web of contacts together and kept the process moving along. We were kept updated the whole way through and always found it easy to get through to her on the phone or via email. Spence Willard even offered to visit our property on the last day to take the metre readings - as we don't live on the island - which was thoughtful and helpful. We couldn't be happier with the experience.

I would throughly recommend Spence Willard.
It was refreshing to deal with all of the Cowes team, whom I found efficient, friendly and professional from start to finish. I was given great advice on the sale of my property and was kept in the loop at all times during the sale, which made it less stressful. I felt they were straightforward and went above and beyond in their customer service

I bought my new house through Spence Willard. The help and support that was given by the whole team was outstanding throughout.
During a very stressful time, their professionalism, kindness, and efficiency was a breath of fresh air, and exceptionally welcome.
I can’t thank them (or recommend them) enough.
Thank you Spence Willard.

A fantastic experience with Spence Willard, Bembridge from start to finish. Hannah, in particular worked with all parties to assist, chase up and inform at all stages of the process. Worth every penny in ( very fair) commission!

Very responsive, helpful and supportive. We found the house of our dreams and can’t thank Spence Willard enough! From Director level down nothing was too much trouble for the staff.

I just wanted to Thank the whole Freshwater Office especially David Langford for their help with regards to my house purchase in Freshwater. As my sellers Estate Agents, they were supportive and proactive throughout the entire process. They were always a phone call away and provided me with constant updates on how the purchase was progressing.
Setting my mind at rest on a number of occasions, during my move from the mainland.
I cannot speak highly enough of them and would have no hesitation in recommending them family and friends.

I have used the Freshwater Branch twice for both buying and selling. They are very professional and knowledgeable and, I knew I could just pop in at anytime or contact them if I had any questions. I would highly recommend them and will be availing of their services in the future.