Spence Willard Reviews 191

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the clear, consistent communication and the team's ability to keep all parties aligned and the process moving forward, even in difficult situations. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and many would readily use them again. Reviewers are particularly impressed with the team's knowledge of the property market and local areas, their proactive approach, and their ability to sort out problems calmly and reassuringly. People also appreciate the personalized approach, with staff understanding individual needs and going above and beyond to ensure a seamless and positive experience from start to finish.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the professional, efficient,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Location

Users describe positive interactions with location. Many customers appreciate the agents' knowledge of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent experience. We have just completed on our home in Niton and the Spence Willard team, led by Charles were extremely professional, communicative and helpful in every way. They even sent us... See more

Company replied

Rated 5 out of 5 stars

Our experience with Spence Willard and Bronte was brilliant. Bronte has wonderful passion and care. We originally met her when viewing another house and were so impressed we decided to sell through Sp... See more

Company replied

Rated 5 out of 5 stars

Spence Willards team in Cowes have recently handled the sale of my old family home. They had 4 viewings in the first 10days on the market. This led to an offer which became a sale. Throughout this pro... See more

Company replied

Rated 5 out of 5 stars

Spence Willard Estate Agents were outstanding from start to finish. Despite what turned into a very difficult and stressful chain, they remained calm, proactive, and completely on top of everything th... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Selling & Letting Fine Coastal & Country Property on the Isle of Wight


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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Rated 5 out of 5 stars

The Spence Willard team in Cowes

The Spence Willard team in Cowes are a team in every respect. At one time or another, I dealt with all 6 members. They always gave me helpful feedback, gently reminding me if we had to do something and when matters got critical, giving very prompt answers, on one occasion very late at night. This level of service ensured the deal concluded successfully within the very tight time frame. Well done to all and my thanks.

October 25, 2024
Unprompted review
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Reply from Spence Willard

We were delighted to help with the sale of your property and draw it to a successful and prompt conclusion.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Toally brilliant

We were so glad that Spence Willard were handling the purchase of the home we so much wanted to buy. They couldn't have been more helpful at every step of the way. Totally brilliant!

October 30, 2024
Unprompted review
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Reply from Spence Willard

We were delighted to have been able to help with your purchase and hope you shall enjoy many happy years in your new home.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

We have just purchased a property…

We have just purchased a property through Spence Willard. We have found the staff to be very friendly and approachable, happy to help with any queries.
We are thrilled with our new home and great that the estate agent showed us a property we had not initially considered!

October 19, 2024
Unprompted review
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Reply from Spence Willard

Thank you for your glowing review of our Bembridge office. We are delighted to have been able to help you locate your new home and hope you have much enjoyment there,
Spence Willard

Rated 5 out of 5 stars

Very professional

Such lovely helpful people who couldn't do enough to make our buying experience as stress free as possible.

October 4, 2024
Unprompted review
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Reply from Spence Willard

We're delighted to help and hope you have many happy years in your new home,
Spence Willard

Rated 5 out of 5 stars

Great service

Friendly, efficient and personal service. Much better communication than my conveyancing solicitor. Recommended.

October 25, 2024
Unprompted review
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Reply from Spence Willard

We are delighted to have been able to help with the purchase and hope it will be much enjoyed,
Spence Willard

Rated 5 out of 5 stars

Classy service

They are so well bred and smart and polite and kind. Wearing suits and top hats. Even the women..
No really they were all excellent. Could not fault them
Hunter Davies

September 15, 2024
Unprompted review
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Reply from Spence Willard

Thank you for your review.
It was a pleasure dealing with you and we wish you well in your next chapter,
Spence Willard

Rated 5 out of 5 stars

Sold and purchased our properties with…

Sold and purchased our properties with Spence Willard Bembridge and Freshwater offices. They were a pleasure, professionals and very proactive in both the sale and purchase. I highly recommend their services on our experience. If ever in the market again they will be my first call . Thank you Sam, Hannah and David and all others in offices mentioned

September 23, 2024
Unprompted review
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Reply from Spence Willard

Thank you for taking the time to provide a review of a sale and a purchase through Spence Willard from East to West!
Wishing you every happiness in your new home,
Spence Willard

Rated 5 out of 5 stars

Thank you !

Spence Willard in Bembridge has acted for me in the sale of a couple of properties and I have always had a very strong working relationship with them. Honest conversations are at the heart of this ….
I have always found them to be realistic in the setting of property values..

September 2, 2024
Unprompted review
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Reply from Spence Willard

Thank you for your kind review, we pride ourselves on giving accurate advice for the best results.
We hope we can look forward to working with you again in the future,
Spence Willard

Rated 5 out of 5 stars

Hannah Is A Star ⭐

I just recently purchased a property from Spence Willard's Bembridge office & they were fantastic from viewing to completing just a couple months later. Hannah was so helpful & a wonderful asset to Spence Willard making this the most stress free property purchase we have ever done. I would highly recommend Spence Willard & especially Hannah for buying or selling your next property.

October 4, 2024
Unprompted review
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Reply from Spence Willard

Thank you so much for taking the time to share your experience of purchasing through Hannah in our Bembridge office.
We are glad to have been able to assist and if we can ever help in the future, we would be delighted to.
Wishing you all the best in your new home,
Spence Willard

Rated 1 out of 5 stars

High end buyers beware!

High end buyers beware!
Do not use Spence Willard unless you want to be thousands of pounds out of pocket (we spent thousands on inspections, solicitor, accountant, filing a Limited Company - after being told in writing that our offer was accepted). We were assured by Sam Branston that we were on target for completion FOR FOUR MONTHS, only to find the buyers were secretly accepting another offer.
Sellers –DO NOT list with Spence Willard as we sadly will not view your property, as we won't risk further out of pocket expenditures, time wasting, and heartache. We are 1.5+ million cash buyers.

Abysmal.

September 27, 2024
Unprompted review
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Reply from Spence Willard

Thank you for sharing a review of your experience, as you will appreciate all reviews are valuable to our business so we can identify areas where we may be able to improve service and continue to be leaders in our field.

We are sorry on this occasion your experience has not been a positive one, however as you will appreciate there are always different perspectives.

As per our response to you and your other reviews, to summarise the vendors had a change in their circumstances and ultimately instructed us they wished to accept a higher offer from another party who they developed a preference to sell to.

Spence Willard

Rated 5 out of 5 stars

Brilliant service from Jason and the team at Freshwater

We have just sold our house through the Freshwater branch.

We are so grateful to Jason, David, Cynthia and James who all went above and beyond including conducting viewings and liaising with potential buyers outside of office hours.

Nothing was too much trouble and they always had time to answer our calls and emails.

We would absolutely recommend them to anyone buying or selling.

Steve and Annie Brett

September 27, 2024
Unprompted review
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Reply from Spence Willard

Thank you very much for your glowing review of our Freshwater team, we are delighted to have been able to help with your sale.
With best wishes for your new chapter,
Spence Willard

Rated 5 out of 5 stars

Great service

We have recently sold our house in Totland through the Freshwater office. David and Jason provided a great service throughout, and we are more than happy to recommend them to others.

September 16, 2024
Unprompted review
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Reply from Spence Willard

Thank you for your kind review,
Spence Willard

Rated 5 out of 5 stars

Thank you Spence Willard!

We sold one house and bought another through Spence Willard recently.
We could not have been happier withe professional, warm, friendly and efficient service that the company provided.
The office provided regular updates and acted as a really helpful link between ourselves and our buyers, providing advice and considerations when required, and ensuring that both parties felt listened to amnd respected.
All queries were answered speedily.

September 20, 2024
Unprompted review
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Reply from Spence Willard

Thank you very much for such kind words of the Spence Willard team - we are delighted to have helped you with both your sale and purchase.
Wishing you every happiness in your exciting new chapter,
Spence Willard

Rated 5 out of 5 stars

Amazing service!

We have just bought a house in Carisbrooke with Spence Willard. From the beginning to the end the service has been so professional and the whole team has made us feel at ease.

Buying a house can be stressful, long process. The team at Spence Willard and in particular Phillip who has been our main point of contact has not only taken the stress away but has been thorough, informative and supportive. He has always kept us up to date and been an absolute pleasure to have by our side through this process.

We couldn't recommend Spence Willard enough if you're buying or selling a property!

Thank you to all the team you've been amazing 🤩

Mat, Lucy and family

September 19, 2024
Unprompted review
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Reply from Spence Willard

We are delighted to have been able to help with your purchase and welcome you to the Isle of Wight.
Wishing you every happiness in your new home and on the Island,
Spence Willard

Rated 5 out of 5 stars

Friendly and efficient agency from…

Friendly and efficient agency from showing us around various properties to ensuring the buying process went smoothly on our chosen property by liaising with our selling agent on the mainland and ourselves.

July 23, 2024
Unprompted review
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Reply from Spence Willard

Thank you for your kind review.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Although Spence Willard were acting on…

Although Spence Willard were acting on behalf of the vendor, we cannot thank them enough, particularly Emma, for all the help and support shown to us throughout the transaction. There were unexpected challenges all the way through but she assisted us greatly.

August 19, 2024
Unprompted review
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Reply from Spence Willard

Thank you very much for your kind review of Spence Willard, and in particular Emma.
We were delighted to have been able to help with your purchase and hope you will be very happy in your new home.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

The best estate agents I have so far…

The best estate agents I have so far encountered. Philip from Spence Willard went above and beyond to make our sale go through without any issues, he also ensured checks were made and done efficiently. The kind manner and availability of Philip made the marketing and eventual sale go smoothly. I will certainly use Spence Willard and Philip in future purchases and sales, and can highly recommend.

August 26, 2024
Unprompted review
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Reply from Spence Willard

Thank you very much for your kind review of Spence Willard, and in particular Philip.
We are delighted to have been able to help with the sale of your property and hope we can work with you again in the future.
With best wishes for your next chapter,
Spence Willard

Rated 5 out of 5 stars

Excellent

Excellent, efficient, straight to the point. … exactly how a agent should do business. Thank you Phillip and team. Isle of Wight.

August 22, 2024
Unprompted review
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Reply from Spence Willard

Thank you very much for your glowing review. We hope you will be very happy in your new home, Spence Willard

Rated 5 out of 5 stars

Spence Willard could not have been more…

Spence Willard could not have been more helpful over my purchase. Calm and extremely efficient in all areas, Philip and his team were in contact throughout the process, liaising with solicitors, vendors and myself frequently. In a normally stressful experience, this counted for a lot.

August 8, 2024
Unprompted review
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Reply from Spence Willard

Thank you for your kind words. We are delighted to have been able to help and wish you every happiness in your new home.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

A high level of service.

Emma’s excellent communication and professionalism throughout the entire process was very reassuring.

July 15, 2024
Unprompted review
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Reply from Spence Willard

Thank you for your kind words - we were delighted to be able to assist with the sale for you and your family.
With kind regards,
Spence Willard

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