Spence Willard Reviews 191

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the clear and consistent communication, efficiency, and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting how the team goes above and beyond to manage complex situations and keep all parties aligned. Many customers also appreciate the team's deep knowledge of the property market and local areas, which contributes to a less stressful process and successful outcomes.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as personable,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professional and friendly... See more

Location

Clients share positive opinions on location, with many expressing satisfaction with their new homes on the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent experience. We have just completed on our home in Niton and the Spence Willard team, led by Charles were extremely professional, communicative and helpful in every way. They even sent us... See more

Company replied

Rated 5 out of 5 stars

Our experience with Spence Willard and Bronte was brilliant. Bronte has wonderful passion and care. We originally met her when viewing another house and were so impressed we decided to sell through Sp... See more

Company replied

Rated 5 out of 5 stars

Spence Willards team in Cowes have recently handled the sale of my old family home. They had 4 viewings in the first 10days on the market. This led to an offer which became a sale. Throughout this pro... See more

Company replied

Rated 5 out of 5 stars

Spence Willard Estate Agents were outstanding from start to finish. Despite what turned into a very difficult and stressful chain, they remained calm, proactive, and completely on top of everything th... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Selling & Letting Fine Coastal & Country Property on the Isle of Wight


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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Rated 5 out of 5 stars

Having heard only good things about…Spence Willard

Having heard only good things about Spence Willard, it was an easy decision to choose them to sell our house in Bembridge, the sale went through very quickly, we believe due to the marketing of the team, Sam advised us to put it on at a realistic price which we did.
The whole of the team at Bembridge office worked to get the sale through, from Debbie who did the viewings to Lauren and Hannah in the office that made sure it went smoothly and kept us informed all the way.
Would definitely recommend them.

June 30, 2023
Unprompted review
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Reply from Spence Willard

Thank you for your kind review of all of our Bembridge Office team. We are pleased that the sale went smoothly and appreciate you recommending us.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Spence Willard - Helpful and professional

Spence Willard were the agents for a house that I purchased in Freshwater with David Langford handling the sale. Throughout the process David has been extremely helpful and professional. I would highly recommend Spence Willard for any house sales on the IOW

April 27, 2023
Unprompted review
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Reply from Spence Willard

Thank you for sharing your positive experience purchasing through David at our Freshwater office. We wish you every happiness in your new home,
Spence Willard

Rated 5 out of 5 stars

House move

Professional, patient and proactive, the team were excellent in helping us move house on the Island. Highly recommended.

March 1, 2023
Unprompted review
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Reply from Spence Willard

Thank you very much for your kind review. We hope you will be very happy in your new home,
Spence Willard

Rated 5 out of 5 stars

Expert estate agents

Expert estate agents, dealt with our property acquisition superbly from start to finish. Highly recommended.

February 23, 2023
Unprompted review
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Reply from Spence Willard

Thank you very much for your kind review. We hope you will be very happy with your new home,
Spence Willard

Rated 5 out of 5 stars

Freshwater Office

We have had a very smooth sale of the property, the team at Freshwater have been very friendly and professional at all times.

February 12, 2023
Unprompted review
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Reply from Spence Willard

Thank you for your kind comments.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Cowes Office

Emma at the Cowes office is a credit to Spence Willard. We purchased our property through Spence Willard, and found Emma extremely professional, proactive, diligent, friendly and extremely helpful.
Great communication, strong customer service and would highly recommend her and Spence Willard.

December 7, 2022
Unprompted review
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Reply from Spence Willard

Thank you for your kind words about Emma and the team at Spence Willard Cowes.
We are so glad to have helped you find your home here and hope you can now enjoy it.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

David and the team at Freshwater were…

David and the team at Freshwater were amazing. Our first move in over 30 yes and they were really patient, helpful and responsive to all of our queries and requests. Would fully recommend Spence Willard. Thank you!

January 30, 2023
Unprompted review
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Reply from Spence Willard

We are so glad to have provided a quality experience for you, (especially as we are sure a lot has changed with the moving process since your last move!).
We hope you'll be very happy for as many years in your new home.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Friendly efficient service

Friendly efficient service, we would thoroughly recommend without hesitation.

January 19, 2023
Unprompted review
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Reply from Spence Willard

Thank you for your kind review.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Always professional

Always professional. Always quick to get back with any queries. Even when you are not the main client you are treated as one as a purchaser. Best experience with an estate agent.

January 19, 2023
Unprompted review
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Reply from Spence Willard

Thank you very much for your glowing review, we pride ourselves on providing a top experience to all clients, so glad that you saw this as a purchaser too. We hope you will be very happy in your new home.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Bembridge Office

Sam, Hannah and all the Bembridge team were brilliant. I bought via them recently and the experience was extremely professional, efficient but felt always personal. Many thanks

December 15, 2022
Unprompted review
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Reply from Spence Willard

Thank you for your kind review.
We're happy to have helped you find your new home and hope you will be very happy there.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Selling our house in Ventnor

We sold our house in Ventnor with Spence Willard and it was a pleasure to engage such professional people, especially Natalie Miley who found our buyers and managed the process for us. Great attention to detail and excellent communication at all times. We would only use Spence Willard for anything to do with property transactions.

January 27, 2023
Unprompted review
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Reply from Spence Willard

Thank you for taking the time to share the experience of your property sale with Spence Willard. We are delighted to have helped and look forward to working with you again in the future.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

We used Spence Willard to both sell our…

We used Spence Willard to both sell our house and buy our new new home.
We found them to be very professional, helpful and approachable. They were very good at keeping us informed at every stage of the buying and selling process.
In particular Emma Bradley was excellent in ensuring that we achieved completion of our property in a specified timeframe.
We could not recommend them more highly.

December 7, 2022
Unprompted review
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Reply from Spence Willard

Thank you very much for your kind words about Emma and our Cowes office team.
We hope you will be very happy in your new home.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

The personal touch …

I agree with all the other great reviews Sam and his team at Bembridge were very helpful in making the sale of my much loved property as stress free as possible. That personal touch makes all the difference. Thank you.

December 20, 2022
Unprompted review
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Reply from Spence Willard

Thank you very much for your kind review of our Bembridge Team.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Thank you to David and the team at Freshwater

David and the team at Freshwater were fantastic with the sale of my Dad’s house.
From the beginning, with the wonderful photographs and sales presentation; through keeping me informed about viewings; to managing the communication between the buyer and us really sensitively, ensured a very smooth process.
Their experience and understanding was very helpful whenever issues arose.
I would recommend them wholeheartedly.

January 20, 2023
Unprompted review
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Reply from Spence Willard

Thank you so much for your kind and thorough feedback of the experience you received from the Freshwater office team.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Outstanding team and service

I cannot speak high enough of Sam and the Bembridge team. It was very hard selling our mother’s property, but they showed kindness, empathy and total commitment to helping us through the process. Their market knowledge, communication with the solicitors and buyers was first class, having achieved asking price as well. They went further too in helping on practical matters, nothing was beyond them. Absolutely superb.

November 30, 2022
Unprompted review
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Reply from Spence Willard

Thank you very much for taking the time to share such detailed and positive feedback of our Bembridge team.
Wishing you all the best for the future,
Spence Willard

Rated 5 out of 5 stars

The team at SW were top rate

The team at SW were top rate. They achieved the asking price for our sale, within a very short timeframe, and were exceptionally professional and helpful at all times. In fact they even went way beyond the call of duty on several occasions. This is the second time we have used SW and we can't praise them enough.

December 7, 2022
Unprompted review
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Reply from Spence Willard

Thank you very much for instructing us to help with your move again, we are delighted you were pleased with your experience once again.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Spence Willard, wonderful estate agents

Sam, Hannah and their team were amazing. They went above and beyond to help us sell our late mother’s cottage. Thank you so very much Spence Willard for all your help.

November 27, 2022
Unprompted review
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Reply from Spence Willard

Thank you for your kind review of our Bembridge team. Wishing you a Happy New Year, Spence Willard

Rated 5 out of 5 stars

The Freshwater Team were superb in…

The Freshwater Team were superb in selling our apartment. They went above and beyond with outstanding customer service. Specialist contacts for additional survey work were also offered . I highly recommend this agency if you wish to sell your property. Highly professional and thanks again,
Nigel D Hoyle

December 20, 2022
Unprompted review
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Reply from Spence Willard

Thank you for your glowing review of our team in the Freshwater office.
Wishing you a Happy New Year,
Spence Willard

Rated 5 out of 5 stars

Fantastic communication and unwavering support throughout

We bought via Spence Willard in Freshwater, the whole team was fantastic to deal with, always available and happy to answer questions, fix viewings and gave great insight into a few properties that we were interested in viewing.

We did offer on a property and David needs a specific shout out and special thank you for his fantastic communication and support throughout the process. All advice was relevant and helpful, information shared was accurate, it was refreshing to work with someone whom we felt we could trust, especially as a buyer.
When the transaction hit a slight wobble or two (through no fault of David or vendors but rather our surveyor and solicitor, I might add) David kept the communication channels open and friendly which led to a successful completion and our very happy family move to the gorgeous Island at last.
We highly recommend Spence Willard and will definitely choose to work with them again in the future.

December 16, 2022
Unprompted review
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Reply from Spence Willard

Thank you so much for taking the time to share your experience of Spence Willard. We are glad to have been able to assist and look forward to working with you in the future.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Excellent service

Excellent service. Team is great to deal with. I would certainly recommend them.

November 30, 2022
Unprompted review
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Reply from Spence Willard

Thank you for your review and recommendation of Spence Willard

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