Spence Willard Reviews 191

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the clear and consistent communication, efficiency, and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting how the team goes above and beyond to manage complex situations and keep all parties aligned. Many customers also appreciate the team's deep knowledge of the property market and local areas, which contributes to a less stressful process and successful outcomes.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as personable,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professional and friendly... See more

Location

Clients share positive opinions on location, with many expressing satisfaction with their new homes on the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent experience. We have just completed on our home in Niton and the Spence Willard team, led by Charles were extremely professional, communicative and helpful in every way. They even sent us... See more

Company replied

Rated 5 out of 5 stars

Our experience with Spence Willard and Bronte was brilliant. Bronte has wonderful passion and care. We originally met her when viewing another house and were so impressed we decided to sell through Sp... See more

Company replied

Rated 5 out of 5 stars

Spence Willards team in Cowes have recently handled the sale of my old family home. They had 4 viewings in the first 10days on the market. This led to an offer which became a sale. Throughout this pro... See more

Company replied

Rated 5 out of 5 stars

Spence Willard Estate Agents were outstanding from start to finish. Despite what turned into a very difficult and stressful chain, they remained calm, proactive, and completely on top of everything th... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Selling & Letting Fine Coastal & Country Property on the Isle of Wight


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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Rated 5 out of 5 stars

Not Your Normal Estate Agent!

Sam and all involved with Spence Willard, Bembridge, have been wonderful. However, particular praise must go to Sam, Hannah and Lauren who predominately dealt with the sale of our property. Their friendliness belied the utmost professionalism from the first approach in considering the appointment of Spence Willard.

We were kept up to date with all due process and diligence from start to completion of the sale. Viewings were dealt courteously and with ease. This was aided by the fact that all staff involved visited our property prior to sale and hence, any enquiries were dealt with knowledge and proficiency.

Sam was also very pro-active in sourcing an idyllic rented property for us in Bembridge which is no mean feat!

We have no hesitation in highly recommending Spence Willard, Bembridge. They offer something different and very worthwhile from the general standard. In addition, their knowledge of Bembridge and surrounding area of the island is second to none.

December 14, 2022
Unprompted review
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Reply from Spence Willard

Thank you very much for taking the time to share such a kind and considered review.
We are very glad on this occasion not to be considered normal!
With best wishes,
Spence Willard

Rated 5 out of 5 stars

We sold through Spence Willard this…

We sold through Spence Willard this year and they were professional throughout, good communication and quick responses. Also diligent in conveying feedback from viewings etc. Would definitely recommend over the competition.

December 12, 2022
Unprompted review
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Reply from Spence Willard

Thank you very much for the glowing review of your experience with Spence Willard.
We are pleased to have provided a seamless sale for you.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

When you are (just) in your eighties…

When you are (just) in your eighties and downsizing for the final time after more than a year of rentals on the North Island and then in Seaview, you need all the moral support you can get. The Bembridge branch held our hand throughout the stressful buying process and were always on hand with comfort, as well as acting as go-between with the vendor in London. Full marks for such a professional service!

November 21, 2022
Unprompted review
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Reply from Spence Willard

What wonderful words, thank you very much for taking the time to provide such a glowing review.
Wishing you every happiness in your new home,
Spence Willard

Rated 5 out of 5 stars

A great service

We received great service from Spence Willard. Natalie was so helpful the hole way through the process. A great experience. Thank you Spence Willard.

September 12, 2022
Unprompted review
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Reply from Spence Willard

Thank you for your feedback, we hope you are enjoying your new home.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

5-Stars for SW Bembridge

Sam and the team in Bembridge are professional, courteous and reliable. Always answered any queries or questions we had, and on hand to give sound pragmatic advice where needed.

November 21, 2022
Unprompted review
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Reply from Spence Willard

Thank you for your positive feedback for our Bembridge team.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Great service

We were purchasing a property which was marketed by Spence Willard and Emma and Natalie were both very helpful throughout the process and in helping to get the transaction completed.

October 14, 2022
Unprompted review
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Reply from Spence Willard

Thank you very much for taking the time to leave a review. We are pleased that you are now happily enjoying your new home.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Beechwood bungalow

Very honest and trustworthy and managed to sell my property within a week.

March 9, 2022
Unprompted review
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Reply from Spence Willard

We pride ourselves on being honest & trustworthy agents, so we are glad this shone through.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

First class service from all the team…

First class service from all the team at Spence Willard. I was updated regularly and nothing was too much trouble. They made the transaction smooth. Highly recommended.

September 30, 2022
Unprompted review
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Reply from Spence Willard

Thank you for your glowing review of the experience we aim to provide.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

First class quality service from the Bembridge team of Spence Willard

First class quality service from the team at Spence Willard Bembridge, especially Hannah who handled most of the process from start to finish.

Great listing on Rightmove with very clear description of the property and excellent photos of the property on line.

The house went live on a Wednesday and by the following Tuesday (after last and final bids ) sold for above the asking price.

Well done Spence Willard

September 29, 2022
Unprompted review
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Reply from Spence Willard

Thank you vey much for sharing your experience of marketing your property with Spence Willard.
Wishing you every happiness in your next chapter,
Spence Willard

Rated 5 out of 5 stars

Excellent service from a very friendly…

Excellent service from a very friendly and knowledgeable team. We mainly dealt with Hannah, who was great, and if she wasn’t available others in the branch were very helpful.

June 16, 2022
Unprompted review
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Reply from Spence Willard

Thank you very much for taking the time to share your thoughts on Hannah and our great team in Bembridge.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Fantastic service

Hannah and the team at Bembridge branch, made buying our home seamless and stress free. I’d Recommend using them 100%.

April 14, 2022
Unprompted review
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Reply from Spence Willard

Thank you for your glowing review, we are so pleased to have helped you.
With best wishes for your new home,
Spence Willard

Rated 5 out of 5 stars

Hannah was very helpful and…

Hannah was very helpful and professional throughout the sale. We were always promptly informed of any information.

September 21, 2022
Unprompted review
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Reply from Spence Willard

We are so glad to have helped with your sale.
Thank you for taking the time to share your positive experience,
Spence Willard

Rated 5 out of 5 stars

Very happy buyers.

We were buyers of a property marketed through Spence Willard Bembridge branch. From the point of first interest right through until our purchase of the property we found the team at SW and particularly Hannah and Lauren to have been exemplary. Absolute professionalism but also reassurance and regular communication they made the usual stressful experience of house purchase so much easier. I wish all estate agents provided this level of service and communication.

September 12, 2022
Unprompted review
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Reply from Spence Willard

What a glowing review of your experience with our Bembridge team. We are glad we made it a memorable experience for all of the right reasons.
With best wishes in your new home,
Spence Willard

Rated 5 out of 5 stars

Thanks to the very special way that…

Thanks to the very special way that Spence Willard & in particular Sam & Hannah advertised and dealt with any queries from the start of the sale to completion, all was a very quick and efficient sale without and worries.

September 12, 2022
Unprompted review
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Reply from Spence Willard

Thank you for your lovely review of our team in Bembridge, we are pleased to have been able to assist with the sale so efficiently.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Sold and bought through Spence Willard…

Sold and bought through Spence Willard between March and July 22 using Cowes and Freshwater offices; very happy with the service and support provided.

July 28, 2022
Unprompted review
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Reply from Spence Willard

Thank you for taking the time to share your experience as both a vendor & purchaser. We wish you every happiness in your new home,
Spence Willard

Rated 5 out of 5 stars

Excellent service

The team at the Freshwater branch made our sale easy and as stress free as possible. They kept in contact with the whole chain and chased when there were any issues.
I would most definitely recommend the Freshwater branch of Spence Willard.
Many thanks to Sarah, Jason and David.

July 25, 2022
Unprompted review
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Reply from Spence Willard

Thank you very much for your review of our Freshwater team. We are glad to have helped with the sale of your property and hope you enjoy your new home,
Spence Willard

Rated 5 out of 5 stars

Yarmouth Sale

We were delighted with the professionalism of both Duncan and Lesley throughout the whole time of selling our house in Yarmouth. During the time between offer and completion they were fully engaged and helped ensure a smooth process with a successful outcome for both Buyer and Seller.

July 5, 2022
Unprompted review
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Reply from Spence Willard

Thank you for taking the time to share your positive experience of Spence Willard Yarmouth. Best wishes,
Spence Willard

Rated 5 out of 5 stars

We purchased through Spence Willard…

We purchased through Spence Willard Freshwater and were always able to communicate easily with David and Sarah. It wasn't the quickest of transactions but they were understanding and kept the chain informed. We will use their lettings department also - Laura is our contact there and has been very helpful.

May 20, 2022
Unprompted review
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Reply from Spence Willard

Thank you for your glowing review of both our sales & lettings departments. We are so pleased to have been able to help you with your purchase & also moving forward with letting.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Very Positive Experience

The Team at the Freshwater office sold our property within a few days of it going on the market. Our mainland purchase (not through Spence Willard) has suffered delays however David in particular and Sarah helped keep everything on track for us. They have been professional, friendly and helpful throughout the entire process and we highly recommend them.

May 18, 2022
Unprompted review
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Reply from Spence Willard

Thank you so much for taking the time to share your positive experience of Spence Willard. We are delighted to have been able to help with your sale.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

We found all the staff to be very…

We found all the staff to be very helpful and were always available to speak to if we had any concerns . They kept us informed all the way through our house sale right up to the day we moved . We would have no hesitation in recommending Spence Willard Freshwater . Excellent Friendly Service

April 1, 2022
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Reply from Spence Willard

Thank you for your 5* review, we are so pleased to have been able to help with your property sale.
Best wishes,
Spence Willard

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