Spence Willard Reviews 191

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the clear and consistent communication, efficiency, and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting how the team goes above and beyond to manage complex situations and keep all parties aligned. Many customers also appreciate the team's deep knowledge of the property market and local areas, which contributes to a less stressful process and successful outcomes.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as personable,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professional and friendly... See more

Location

Clients share positive opinions on location, with many expressing satisfaction with their new homes on the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent experience. We have just completed on our home in Niton and the Spence Willard team, led by Charles were extremely professional, communicative and helpful in every way. They even sent us... See more

Company replied

Rated 5 out of 5 stars

Our experience with Spence Willard and Bronte was brilliant. Bronte has wonderful passion and care. We originally met her when viewing another house and were so impressed we decided to sell through Sp... See more

Company replied

Rated 5 out of 5 stars

Spence Willards team in Cowes have recently handled the sale of my old family home. They had 4 viewings in the first 10days on the market. This led to an offer which became a sale. Throughout this pro... See more

Company replied

Rated 5 out of 5 stars

Spence Willard Estate Agents were outstanding from start to finish. Despite what turned into a very difficult and stressful chain, they remained calm, proactive, and completely on top of everything th... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Selling & Letting Fine Coastal & Country Property on the Isle of Wight


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service throughout

Brilliant service throughout.

They clearly know the market and it sold on the first day of viewings.

Apart from getting us a very good price, they we’re very helpful when there were a few bumps in the road.

March 24, 2022
Unprompted review
Spence Willard logo

Reply from Spence Willard

Thank you for your 5* review. We are very pleased to have been of help with a quick sale.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Thank you!

Spence Willard, Freshwater Branch, were really great helping us purchase a lovely cottage in the West Wight. Special thanks to David Langford for being such a constant reassurance during the purchasing process. We would also like to thank Jason and Sarah for all their advise and help too. We would 100% recommend Spencer Willard in Freshwater!

March 24, 2022
Unprompted review
Spence Willard logo

Reply from Spence Willard

Thank you very much for your 5* review, we are so pleased to have helped you find the perfect cottage and hope you will be very happy there.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Exceptional service from a dedicated team

Spence Willard, Yarmouth has successfully sold my last 2 houses - both of which I bought via Spence Willard. Duncan Willard offers access to unsurpassed market intelligence and- ably assisted by Lesley Samson and the rest of the team - provides a seamless service from valuation and preparation of marketing materials to managing viewings and offers. Over the last few years, I have found every member of the team at the Yarmouth office of Spence Willard to be approachable, personable, highly professional, responsive and dedicated to delivering the best outcome for their clients. The service they offer is truly exceptional.

March 16, 2022
Spence Willard logo

Reply from Spence Willard

Thank you very much for taking the time to write such a glowing review of our Yarmouth office team. We are so pleased to have provided you with the exceptional service we pride ourselves on and hope to be able to help you again in the future.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

We used Spence Willard for our purchase

We used Spence Willard for our purchase. The service provided by David and the team at freshwater was fantastic. They always answered the phone kept me updated and nothing was to much trouble. Highly recommend using these guys If you considering selling or purchasing.

February 19, 2022
Spence Willard logo

Reply from Spence Willard

Thank you very much for your kind review, we are so pleased you highly recommend David & the team at Freshwater.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Excellent as always

Excellent as always. No fuss, no hassle, friendly and professional team. Used them before, would do again.

February 7, 2022
Spence Willard logo

Reply from Spence Willard

Thank you very much for your 5* review.
We look forward to working with you again in the future.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Very happy with the service as we had…

Very happy with the service as we had one or two complicated issues which they helped us with and sorted out. Always helpful and available.

February 6, 2022
Spence Willard logo

Reply from Spence Willard

Thank you for your 5* review of the team in our Freshwater office.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

A really top class professional service…

A really top class professional service but with a very personal touch . I It was difficult selling on my own after the death of my husband but I felt very confident with Spencer Willard and they were very friendly and Kept me informed at every stage . I could not rate them highly enough

February 5, 2022
Spence Willard logo

Reply from Spence Willard

Thank you for your lovely 5* review of the team in our Cowes office.
Wishing you every happiness in your next chapter.
With best wishes,
Spence Willard

Rated 4 out of 5 stars

We were pleased with the result

We were pleased with the result. The fact it took longer than expected was an issue with the buyer.

February 5, 2022
Spence Willard logo

Reply from Spence Willard

Thank you for your review, we are pleased you had a great experience.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Excellent professional and friendly…

Excellent professional and friendly service from Duncan and his team, fully informed throughout the whole process

February 4, 2022
Spence Willard logo

Reply from Spence Willard

Thank you for your 5* review of Duncan and the team in Yarmouth.
We wish you every happiness in your new home,
Spence Willard

Rated 5 out of 5 stars

Courteous, professional, friendly

Always helpful, professional and knowledgeable. Good communication from the beginning to the end of the sale or purchase, especially during the sometimes tricky and stressful negotiating periods.

February 4, 2022
Spence Willard logo

Reply from Spence Willard

Thank you for taking the time to write a review of our Yarmouth team. We are pleased you had a 5* experience.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

I dealt with David at the Freshwater…

I dealt with David at the Freshwater office from the start. He always dealt with any issues with patience and professionalism and made the process far easier than it could have been without his help. First class service. Thank you.

February 4, 2022
Spence Willard logo

Reply from Spence Willard

Thank you for your review, we are glad the Freshwater office, particularly David, offered you the 5* service that we pride ourselves on offering.
Wishing you every happiness in your new home,
Spence Willard

Rated 5 out of 5 stars

Great service, clear understanding of the brief and found my home

Great service throughout and an understanding of the house and location I wanted. Spence Willard found me the perfect home and I will always be grateful.

February 4, 2022
Spence Willard logo

Reply from Spence Willard

Thank you for your 5* rating of our Bembridge team, we are pleased to have found you the perfect home and hope you will be happy there for many years.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Excellent service

Excellent service. Very professional. Great communication.

February 4, 2022
Spence Willard logo

Reply from Spence Willard

Thank you for providing us with a 5* review for acting as agents in the sale of your property.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

The service at Spence Willard has been…

The service at Spence Willard has been excellent from start to finish. A very special thanks to David Langford at Freshwater who remained a patient agent despite a very difficult and log purchase process , 10 months from offer being accepted to exchange
Thanks very much Indeed !

February 4, 2022
Spence Willard logo

Reply from Spence Willard

Thank you very much for taking the time to write a detailed review of your 5* experience, particularly with David which we shall be pleased to share with him.
Wishing you every happiness in your new home,
Spence Willard

Rated 5 out of 5 stars

A professional approach throughout

A professional approach throughout. Considered advice, clearly market aware, definitely recommend for selling. Likewise for our future property only offered those matching or close to our criteria

February 2, 2022
Spence Willard logo

Reply from Spence Willard

Dear Ian,
Thank you for your kind words and review.
We are glad to have provided you a 5* service.
Best wishes,
Spence Willard

Rated 3 out of 5 stars

Our estate agent Jane Hadlow was great

Our estate agent Jane Hadlow was great. She gave us two very informative showings, helped me with questions I had about the development, my house insurance and the construction of interior walls. Unfortunately, she left Spence Willard right before I got my keys, and everything fell apart after her departure. I moved into an unfinished home that had paint all over the floor, and numerous snagging issues. I feel like things would have gone much more smoothly had Jane still been my point of contact. Very disappointing experience for a new build property.

February 2, 2022
Spence Willard logo

Reply from Spence Willard

Dear Michele,
Thank you taking the time to leave us a review.
We are very sorry to hear that upon completion you were not completely happy, as we pride ourselves on providing a seamless, quality experience throughout all aspects of a purchase; from initial contact to book a viewing all the way through to completion.
Of course had we been made aware of the issues, we would have been more than happy to liaise with the Developer to assist in resolving your concerns.
We have made colleagues aware and moving forward in light of your comments, we are going to look to implement further checks prior to completion.
Thank you again for bringing this to our attention, so we can make improvements for the future.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

A big thank you to Sam and Natalie for…

A big thank you to Sam and Natalie for all their hard work over the past 10 months in finding us the perfect home. Natalie was very supportive and was constantly in contact with updates. We would definitely use Spence Willard again in the future!

February 2, 2022
Spence Willard logo

Reply from Spence Willard

Thank you for taking the time to leave a review, with a particular mention of Sam in our Bembridge office & Natalie in our Cowes office.
We hope you will be happy in your new home and look forward to helping you again in the future.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

A totally professional, yet friendly service from knowledgeable staff.

It was my first dealings with this Company and I found them very helpful, very friendly ,professional and very experienced. I felt that they went out of their way to give good advice, reassurance and to help in any way that they could in my recent house purchase. They clearly knew the market within their catchment area and were a pleasure to deal with.
I would not hesitate to recommend them or to use them in the future.
Haydn Jones.

February 2, 2022
Spence Willard logo

Reply from Spence Willard

Thank you very much for providing such a detailed review of your recent experience with Spence Willard.
We hope you will be very happy in your new home, and of course would be more than happy to help you with a sale/purchase in the future.
Best wishes,
Spence Willard

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look