Spence Willard Reviews 191

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the clear and consistent communication, efficiency, and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting how the team goes above and beyond to manage complex situations and keep all parties aligned. Many customers also appreciate the team's deep knowledge of the property market and local areas, which contributes to a less stressful process and successful outcomes.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as personable,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professional and friendly... See more

Location

Clients share positive opinions on location, with many expressing satisfaction with their new homes on the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent experience. We have just completed on our home in Niton and the Spence Willard team, led by Charles were extremely professional, communicative and helpful in every way. They even sent us... See more

Company replied

Rated 5 out of 5 stars

Our experience with Spence Willard and Bronte was brilliant. Bronte has wonderful passion and care. We originally met her when viewing another house and were so impressed we decided to sell through Sp... See more

Company replied

Rated 5 out of 5 stars

Spence Willards team in Cowes have recently handled the sale of my old family home. They had 4 viewings in the first 10days on the market. This led to an offer which became a sale. Throughout this pro... See more

Company replied

Rated 5 out of 5 stars

Spence Willard Estate Agents were outstanding from start to finish. Despite what turned into a very difficult and stressful chain, they remained calm, proactive, and completely on top of everything th... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Selling & Letting Fine Coastal & Country Property on the Isle of Wight


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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Rated 5 out of 5 stars

Could not fault the support

Could not fault the support from the whole Spence Willard team. My Mum's house sale was difficult but we got there in the end. A particular thank you to Lesley who is a really special lady.

February 2, 2022
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Reply from Spence Willard

Thank you for your feedback about our Yarmouth office, in particular Lesley. We are so pleased despite a difficult sale you had a positive outcome.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Recommend.

Friendly, approachable and communicative staff. Also professional and honest. They worked for us produced an efficient sale. Thank you SW.
Recommend.

February 1, 2022
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Reply from Spence Willard

Thank you for taking the time to provide us with positive feedback and a 5* review.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Great service and Hannah Cook in…

Great service and Hannah Cook in particular was very friendly and always kept us in the loop.

Many thanks

Sean Mcgonagle

February 1, 2022
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Reply from Spence Willard

Thank you for your 5* review and kind mention of how helpful Hannah in our Bembridge office was.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

We purchased a house here on the Isle…

We purchased a house here on the Isle of Wight through the Yarmouth office. From our first visit to picking up the keys, Spence Willard - in the shape of Lesley Samson - were really helpful and friendly.

We were allowed time to really look around the property and given information as soon as we asked for it. There was no ‘pressure selling’.

We would certainly use Spence Willard as and when we sell.

February 1, 2022
Unprompted review
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Reply from Spence Willard

Dear Gill,
Thank you for taking the time to provide us a 5* rating and particularly your kind mention of Lesley.
We hope you are very happy in your new home and look forward to helping you again in the future.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Spence Willard could not have been more helpful & attentive

Spence Willard could not have been easier to deal with. Restored my confidence in estate agents after a recent experience elsewhere. A great balance between professionalism & a personal service. Thoroughly recommend them.

February 1, 2022
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Reply from Spence Willard

Thank you for taking the time to provide us with a 5* rating, we are pleased to have restored your confidence in Estate Agents!
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Thank you to the Spence Willard team

Thank you to the Spence Willard team, and Tanya Hill in particular, for a totally professional experience from valuation (achieved in full) to sale. Great job!

February 1, 2022
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Reply from Spence Willard

Thank you for kind words and taking the time to give us a review.
We are so pleased we, (in particular Tanya) gave you a 5* experience.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Wonderful helpful service.....nothing…

Wonderful helpful service.....nothing was too much trouble and we would have no reservations in recommending this Estate Agent.

February 1, 2022
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Reply from Spence Willard

Thank you for 5* review following your property sale with Spence Willard.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Fantastic company very good excellent…

Fantastic company very good excellent service and friendly and very helpful and supportive staff.

February 1, 2022
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Reply from Spence Willard

Thank you for your 5* review after both selling and purchasing with Spence Willard.
We hope you are enjoying your new home,
Spence Willard

Rated 5 out of 5 stars

Great service

Spence Willard acted for us in the sale of a holiday cottage. Great communication and service throughout

February 1, 2022
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Reply from Spence Willard

Thank you for taking the time to provide a 5* rating after selling with Spence Willard.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Straight to the point

Straight to the point, no nonsense operators. Sound advice and good pricing instincts.

February 1, 2022
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Reply from Spence Willard

Dear Charlie,
Thank you for taking the time to share your feedback of Spence Willard.
We are glad you are pleased with both the sale & purchase process you experienced with us.
Best wishes,
Spence Willard

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