Spex4Less Reviews 29,504

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, quality products, and efficient order process. Many people highlight the perfect fit and vision of their new glasses, along with the impressive speed of delivery. Consumers also appreciate the helpful and knowledgeable staff, as well as the clear communication throughout the ordering and delivery stages. However, some customers experienced minor issues, such as difficulty finding prescription sunglasses on the website or confusion regarding aftercare advice and the insurance process. A few people also noted an initial error with their order or a desire for a dispatch notice email.

What people talk about most

Product

Customers had positive experiences with product, praising the great choice of frames and lenses at very good... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency and professionalism.... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease and... See more

Quality

Consumers find quality to be positive, with many expressing delight over their new glasses and sunglasses.... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Based on these reviews

Rated 5 out of 5 stars

I'll always come back to Spex4Less as they offer an excellent service. They messaged me to check on something as my prescription wasn't complete and are super at getting things right! My new glasses a... See more

Company replied

Rated 5 out of 5 stars

Have just returned from a week’s skiing in the Three Valleys, and my first experience of skiing with spex4less goggle lenses. Very impressed indeed: very easy to fit; took just minutes to adjust to;... See more

Company replied

Rated 5 out of 5 stars

Great company, thought I’d look at the alternative to the normal suspects as they seem pricey, even the 2for1 deals always seems to cost a lot. Made a slight error on my order, but my fault, and they... See more

Company replied

Rated 5 out of 5 stars

Bought high end Saint Laurent glasses via this company for a reasonable price. They informed me straight away about any delay. The lenses were fitted impeccably and I received my glasses in a reasonab... See more

Company replied


Company details

  1. Glasses Store
  2. Optical Wholesaler
  3. Optician
  4. Sunglasses Store

About Spex4Less

Written by the company

Spex4Less is a family-run business, providing prescription glasses, sunglasses and sports eyewear online for over 16 years. Spex4Less has an extensive range of high-quality glasses that are made and supplied in the UK. All glazing is conducted on-site by our team of highly skilled lab technicians, using the very latest glazing technology. We feel that we have mastered the supply of glasses online and perfected the aftercare. We have thousands of frames including over fifty top brand designers, at a fraction of high street prices. Whether you are looking to buy a cheap pair of glasses or treat yourself to a pair of designer glasses, you’ll receive the highest care from the dedicated customer service team. Spex4Less can supply lenses made to your new prescription and fit them to your existing frames, or produce a replacement pair with the prescription details from your existing lenses. We believe that purchasing glasses online should be completely risk-free. So, for that reason, every order you place at Spex4less comes with a unique 100% satisfaction guarantee and a full 12 months frame warranty without charge. We care deeply about your privacy and security, and all transactions are secured with the latest SSL technology, verified by Geo Trust.
  • Spex4Less is 1 out of 52 best companies in the category Glasses store on Trustpilot.
  • Spex4Less is 1 out of 30 best companies in the category Optician on Trustpilot.
  • Spex4Less is 2 out of 59 best companies in the category Sunglasses shop on Trustpilot.
  • Shop Men's Shop Women's Shop Designer

    Contact info

    4.8

    Excellent

    TrustScore 5 out of 5

    30K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Great Varifocals

    Easy ordering, great communication and the best pair of specs I’ve had, fitted well and varifocals work perfectly.

    March 19, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Chris,

    Thank you for the fantastic review.

    We’re delighted to hear the ordering process was easy and that the communication kept everything clear along the way. It’s especially great to know the varifocals are working perfectly and that the fit is spot on.

    Hearing that they’re the best pair you’ve had really means a lot. Thank you for your support.

    Rated 5 out of 5 stars

    Excellent products.

    Excellent products.
    It is also rare to find a company who communicate so well and are also so honest.
    I will happily recommend and will continue to use for future needs.
    Thank you

    March 19, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Lorraine,

    Thank you for such a generous review.

    We’re delighted to hear you’re pleased with the products, and your comments about our communication and honesty really mean a great deal. Being transparent and keeping customers properly informed is something we take seriously.

    We truly appreciate your recommendation and your continued support. Thank you again.

    Rated 5 out of 5 stars

    Very pleased

    Very good communication, kept me updated throughout my order with helpful and polite advice. Prescription sunglasses arrived as described and on time, thank you.

    March 18, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Alan,

    Thank you for your kind feedback.

    We’re really pleased to hear the communication throughout your order was clear and helpful. Keeping customers updated at every stage is something we place a lot of importance on.

    It’s great to know your prescription sunglasses arrived on time and exactly as described. We truly appreciate your support — thank you again.

    Rated 5 out of 5 stars

    Quick service and quality product

    Quick service and quality product. Was looking to replace some glasses I misplaced and didn't want to spend too much. Very happy. Frames were cheap but still stylish.

    March 14, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Richie,

    Thank you for your great feedback.

    We’re really pleased you found the service quick and the product high quality. Replacing a misplaced pair without overspending is exactly where we aim to offer real value.

    It’s fantastic to hear the frames were affordable yet still stylish. That balance of price and design is something we work hard to maintain.

    We truly appreciate your support.

    Rated 4 out of 5 stars

    Delighted with my new glasses.

    I have been wearing my new spectacles for only 2 days. Already I notice a marked improvement in vision, comfort and no longer having to push them up. I am delighted with my choice of frame.

    March 17, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Peter,

    Thank you so much for your kind words! We’re really glad to hear everything was exactly what you wanted and that the process was smooth.

    As we always aim for a perfect experience, we noticed the 4-star rating and would love to know if there’s anything we could have done to make it a 5-star stay for you. Your feedback really helps us improve.

    We look forward to welcoming you back again soon!

    Rated 5 out of 5 stars

    Excellent service

    Excellent service, great communication with progress of order and prompt postage.

    March 17, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Clare,

    Thank you for the great review.

    We’re really pleased to hear you found the service excellent and that the communication throughout your order kept you well informed. Clear updates and prompt postage are exactly what we aim to provide.

    We truly appreciate you taking the time to share your feedback.

    Rated 5 out of 5 stars

    Great Spex

    Great Spex, great service. Recommended

    March 16, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Richard,

    Thank you for the great feedback.

    We’re really pleased to hear you’re happy with both your glasses and the service you received. That’s exactly what we aim for every time.

    We truly appreciate the recommendation — thank you for your support.

    Rated 5 out of 5 stars

    Cannot fault Spex4less

    Cannot fault Spex4less. As a lifelong glasses wearer, I was very sceptical about buying glasses on line, but this experience has far exceeded my expectations. The customer service was second to none, the staff were friendly and helpful. My glasses arrived very quickly and I am thrilled with them. Thank you!

    March 14, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Kate,

    Thank you for such a thoughtful review.

    It’s completely understandable to feel sceptical about buying glasses online, especially as a lifelong wearer. We’re delighted to hear the experience exceeded your expectations and that the service felt supportive and helpful throughout.

    It’s great to know your glasses arrived quickly and that you’re thrilled with them. That combination of speed, service and quality is exactly what we aim to deliver.

    We truly appreciate your kind words — thank you for choosing us.

    Rated 5 out of 5 stars

    Flawless experience.

    I have now used Spex4Less several times and every time it has been a flawless experience. Initially they helped me set up my prescription and talked me through how to use the website, which is very clear. The communication is perfect as they keep you up to date on the process and delivery of your glasses. The actual product is perfect too and I have had no problems at all. They seem to be the best value internet opticians, when you consider service and product.
    I have recommended them to my friends and family when ever I have been asked about my glasses.

    March 17, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Andy,

    Thanks so much for taking the time to share this.

    We’re really pleased your experiences with us have been consistently smooth. Helping you get your prescription set up correctly and making the website easy to use is all part of keeping the process simple and stress free.

    It’s fantastic to hear the communication and final product have both met your expectations each time. Combining service, quality and competitive pricing is what we focus on.

    Your referrals to friends and family are the biggest compliment we could receive. We truly appreciate your ongoing support.

    Rated 5 out of 5 stars

    Excellent service and product

    The choice is great, with really competitive pricing. Ordering was simple, and even with a varifocal prescription, the process and email contact was simple and effective. When I had reason to call for an update on my order, the efficient and superb service continued. I was told confidently that my order would be despatched on the Friday, and it was. And the glasses are great. The lenses have been fit expertly, and I could not be happier. Just looking now to buy some prescription sunglasses!

    March 14, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi DJG,

    Thank you for such a detailed and generous review.

    We’re delighted to hear you found the choice extensive and the pricing competitive. Varifocal prescriptions can sometimes feel complex, so it’s great to know the ordering process and email communication felt clear and straightforward throughout.

    We’re also pleased that when you called for an update, the service remained efficient and that your order was dispatched exactly as promised. Reliability matters.

    It’s fantastic to hear you’re so happy with the finished glasses and the lens fitting. We’ll be more than happy to help when you’re ready to order those prescription sunglasses.

    Rated 5 out of 5 stars

    Customer service always friendly

    Customer service always friendly, helpful, knowledgable. They just make it so easy

    March 16, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Jeff,

    Thank you for your kind feedback.

    We’re really pleased to hear you’ve consistently found our customer service friendly, helpful and knowledgeable. Making the whole process feel easy and straightforward is exactly what we aim for.

    We truly appreciate your support and your continued trust in us.

    Rated 5 out of 5 stars

    Fast simple service

    I have now purchased 4 pairs of spectacles from Spex4Less and on each occasion it has been a simple trouble free experience. Great service, great prices and fast delivery.

    March 10, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Craig,

    Thank you for your continued support.

    We’re delighted to hear you’ve now purchased four pairs and that each experience has been simple and trouble free. Consistency in service, pricing and delivery is exactly what we aim to provide every time.

    Your loyalty means a great deal to us — thank you for sharing your feedback.

    Rated 5 out of 5 stars

    Reglaze frames broken in post

    Long story short, I sent a pair of glasses in to be reglazed and they got broken in the post. Rather than just pop the pieces back in the post to me, they gave me a voucher towards a new frame and recommended some alternatives to the broken frames and within two days I had some great new glasses. Couldn't have asked for more. Great and friendly service.

    January 26, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Darryl,

    Thank you for sharing your experience.

    We’re really sorry your frames were damaged in transit — that’s never ideal. We’re pleased we could offer a practical solution quickly and help you choose a suitable replacement without any hassle.

    Getting your new glasses to you within two days is exactly the level of turnaround we aim for, especially when things don’t go to plan.

    Your kind words about the service mean a great deal to us. Thank you for your support.

    Rated 5 out of 5 stars

    Quick, great value, excellent quality.

    Glasses arrived ahead of schedule and perfectly produced. I hadn’t realised how bad the 2 year old pair I was using had got until I put my new ones on- delighted!

    March 14, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Colin,

    Thank you for the brilliant feedback.

    We’re delighted to hear your glasses arrived ahead of schedule and were perfectly produced. There’s nothing quite like putting on a fresh pair and realising just how much your vision has improved.

    It’s fantastic to know you’re so pleased with the quality and value. We truly appreciate you taking the time to share your experience.

    Rated 5 out of 5 stars

    I got exactly what I paid for as…

    I got exactly what I paid for as described im very happy with the glasses and will order more ☺️

    March 14, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Martin,

    Thank you for your lovely feedback.

    We’re really pleased to hear your glasses were exactly as described and that you’re happy with them. Clear expectations and reliable quality are exactly what we aim to deliver.

    We look forward to helping you with your next pair.

    Rated 5 out of 5 stars

    Lots of choices and a fast service

    Lots of choices and a fast service. Communication throughout the process was excellent.

    March 10, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Simon,

    Thank you for your great review.

    We’re really pleased you found plenty of choice and that the service was fast. Offering a wide selection alongside efficient turnaround is exactly what we aim for.

    It’s also fantastic to hear the communication stood out throughout the process. We truly appreciate your feedback.

    Rated 5 out of 5 stars

    Excellent customer service

    I was so pleased with my reading glasses that I decided to order sunglasses in the same frames. I had made a mistake while ordering the sunglasses and they arrived as readers and not for distance as I expected. The team at Spex4Less were amazing and without any quibble replaced the lenses for the correct ones. All I had to do was pay the delivery, as this was my mistake, I thought it was excellent customer service.

    March 12, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Stuart,

    Thank you for taking the time to share your experience.

    We’re delighted you were so pleased with your reading glasses that you chose the same frames again for sunglasses. While it’s never ideal when an order isn’t quite right, we’re really pleased we could resolve things quickly and get the correct lenses fitted for you.

    Mistakes can happen, and we always aim to make the solution straightforward and fair. It’s great to hear you felt the service reflected that.

    Thank you again for your kind words and your continued support.

    Rated 5 out of 5 stars

    Very simple and fast service which I…

    Very simple and fast service which I have used a couple of times and will do so again thanks so much to all at Spexforless👍

    March 12, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Adrian,

    Thanks so much for coming back to us again.

    It’s fantastic to hear the process has been straightforward and quick each time you’ve used us. That’s exactly the standard we aim to maintain.

    We’re grateful for your support and will be here whenever you need your next pair.

    Rated 5 out of 5 stars

    Three pairs reglazed

    Three pairs reglazed. Excellent quick service, very easy to use, lenses seem to be good quality and have given new lease of life to favourite frames. Pricing very competitive, highly recommended.

    March 11, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi,

    Thank you for the great review.

    We’re delighted to hear all three reglazes were handled quickly and that the process felt easy to use. Giving favourite frames a new lease of life with quality lenses is exactly what our service is designed for.

    It’s also fantastic to know you found the pricing competitive. We truly appreciate your recommendation and your support.

    Rated 5 out of 5 stars

    I have bought several frames glasses…

    I have bought several frames glasses and sunglasses and always good value for money and efficient delivery

    March 15, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi David,

    Thank you for your continued support.

    We’re really pleased to hear you’ve purchased several pairs of glasses and sunglasses from us and consistently found them good value. Reliable pricing and efficient delivery are exactly what we aim to deliver every time.

    We truly appreciate your loyalty and your kind feedback.

    The Trustpilot Experience

    Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

    Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

    Learn more about other kinds of reviews.

    We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

    Learn about Trustpilot’s review process.

    Here are 8 tips for writing great reviews.

    Verification can help ensure real people are writing the reviews you read on Trustpilot.

    Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

    Take a closer look