Spider Farmer Reviews 499

Placed an order 2 weeks ago and still not sent. The so called help are useless autobot responses.
This company have been an absolute nightmare to deal with. They advertise a product "in stock" and 7 day shipping. All lies. Happy to take your money yet they have little desire to for fill or honour their word.
Such a shame as now I will have to look for a Reputable company to assist in my industrial grow needs.
They have lost a potentially very lucrative endeavour with my company.

Great customer support! Helped me get rid of a duplicate order same day.

I had a problem with my oscillating fan and the people at SF was very nice and helpful and quiet quick to respond and resolve the issue as soon as possible and I appreciate the support and thank you guys especially Ella for the great customer service.

I had ordered my 2nd grow tent kit but this one came with a bad GGS controller straight out of the box. I emailed customer support and they replied fast and after showing the product malfunction they sent me a brand new one in the mail within a few days. Very satisfied

I’ve been using the Spider Farmer SF2000 Pro EVO for a while and was very satisfied with the light performance — until I recently encountered a technical issue. The lamp started flashing occasionally and the light output had clearly dropped.

I contacted their customer service, and they responded very quickly. They guided me through the troubleshooting process, were patient and professional, and sent me a replacement power supply after confirming the issue.

The part arrived safely, I installed it myself (not without a bit of effort on my side!), and everything is working perfectly again.

Very satisfied with the support and the product.
Thanks again to the Spider Farmer team!

Excellent Products and Outstanding Customer Service!

I’ve been using products from spidefarmer.eu for a while now and I’m very impressed overall. The quality is consistently high, the performance speaks for itself, and you can tell the products are built to last.

I did experience two minor issues – one defective part and one damaged package – but this is where their customer service truly stood out: fast, friendly, and incredibly reliable. Every email I sent was answered within 24 hours, and the problems were resolved quickly and without any hassle. That’s the kind of service you rarely find these days!

All in all, I can highly recommend spidefarmer.eu – both for their excellent products and their exceptional customer support. I’ll definitely continue ordering from them!

Customer support was just great. I had some question and also some modifications which I would have liked to be applied and CS has guided me through the whole ordering process. Replies were correct and fast. Everything was shipped very fast and the quality is very good. For such price I dont think any other company can offer that quality. I am using the grow tent complete package for over 2 weeks now and it works exactly as promised! Everything also matches together perfect.

They sold me a product that does not work.

I purchased g3000 light and uv light. They are suppose to clip in but they don’t fit.

They told me to suspend a wire from the ceiling which is ridiculous.

Refuse to refund me

Spider Farmer Is my favorite company for grow equipment.Their lights provide a light spectrum that makes my medical Cannabis flourish .The service dept is friendly and fast.I would highly recommend their company and products to everyone.Thank you good people of Spider Farmer .

I had a very disappointing experience with Spider Farmer.
I placed an order (Order #218720) after paying the full amount at checkout, including shipping. Nowhere during the checkout process was it mentioned that I’d be required to pay additional shipping fees and costs afterward.
After payment, I was told I had to pay an extra $45, on top of the $100 I already paid, or provide a U.S. shipping address (which I don’t have). When I refused to pay more, they offered a refund but refused to refund to my PayPal account, even though their own website clearly states under the refund section that refunds can be sent to a PayPal account if a shipping receipt is provided.
Despite pointing this out and providing my PayPal link, they insisted they can only refund to the original payment method, ignoring their own stated policy. They have been slow, dismissive, and evasive throughout.
This company needs to be more transparent about shipping costs before checkout and should honor the refund options outlined in their policy. I will not be buying from Spider Farmer again and do not recommend them based on my experience.

Ive tried other brands, but none compare to Spiderfarmers!!! After trouble with other brands, I switch to Spider Farmer and is 100% satisfied. The Tent, light, inline fan, fans, the wifi temp controller, and For REASONABLE prices and financing... I had a small issue with a fan, with proof, they sent a new one, 100% Hassle Free. I respect any brand that Stand Behind their product.

Reported problem with SF-4000 unit that was 16 months old. After verifying my problem with a quick video I sent them $20.00 and they shipped me a complete LED driver. Installation was simple however you do need a soldering iron and extra solder.
Entire turn around was less than 2 weeks including shipping. Email communication was timely and concise.
The best service I have gotten from any China based company.

Exceptional service from Spider Farmer UK! I made multiple errors during my order—switching lights and ordering the wrong size supplemental lights—but their customer service team was outstanding.
They resolved every issue promptly, professionally, and with zero hassle. Their patience and expertise made the process seamless. Trust their process; you’re in great hands! Highly recommend!

I had a really good experience with spider farm support. My light was over two years old and was a gift from a friend. It stopped working and they were great with helping me get the parts to get it going again. They didn't even have to help me at all being the light was old and i wasn't the person who bought it. Good to see some companies treating its users so well.
Thanks so much Spider Farmer support!

Spider Farmer does not appear interested in honoring its product 5 year warranty.
My SF600 AC adapter failed.
Spider Farmer sold me a 46VDC AC adapter to replace the original 36VDC AC adapter.
It's the only AC adapter Spider Farmer has to offer.
Spider Farmer will not send me return authorization to send back the incorrect/deficient AC adapter.

In place of its 5 year warranty, Spider Farmer wants me to give them my still working SF600 LED light and buy a new one at a discounted price.

I like my SF300 and SF600 grow lights, but because of Spider Farmer's awful disregard for its own warranty and reputation, and its disrespect for its customers, I would warn off potential customers.

Got me my new driver for my SE4500 quick good customer service

My Honest Experience with the Spider Farmer GGS Ecosystem (Controller, AC10, Sensors, Fans, Inline Fan, Humidifier)

Hey fellow growers,

After some discussion here and a few comments suggesting I might be overly critical, I wanted to clarify where I am satisfied with my Spider Farmer gear – and where I feel there’s still work to be done.

I’ve built my current grow setup entirely around the Spider Farmer GGS ecosystem, including the Grow Light Controller, AC10 kit, SensorPro, clipfans, inline fan, and ultrasonic humidifier. Below is a breakdown of each component, followed by an overall verdict.

⸻

🌿 SF GGS Grow Light Controller

👍 Most features work very well.
Intuitive interface, stable operation, and excellent compatibility with other GGS devices.

👎 Major downside:
• The data graphs show regular gaps, which makes tracking environmental trends unreliable.
• This suggests data is stored remotely (on SF servers?) rather than locally.
• More importantly, you can’t trigger the AC10 outlets based on sensor data (e.g., turn on outlet 1 when soil moisture is low).
➡️ Verdict: Solid controller with great potential, but the automation logic needs to be opened up.

⸻

🔌 SF GGS AC10 Kit

👍 Good build, basic scheduling works.

👎 Big letdown:
• You can’t automate any outlet based on actual sensor data (temperature, humidity, etc.).
• Right now it’s just a fancy digital timer strip, which is disappointing for the price.
➡️ Verdict: So much potential, but hobbled by software limitations.

⸻

💨 SF GGS Clipfans (6 inch, 2x)

👍 Fantastic performance!
Quiet, powerful, stable, and well-made. Controls are accurate and reliable.

👎 Minor gripe:
• No individual control per fan within the app, which would add a lot of flexibility.
➡️ Verdict: Great fans, just wish they were a bit smarter.

⸻

🌬️ SF GGS Inline Duct Fan (6 inch)

👍 Moves air well, integrates fine with the controller.

👎 Issues:
• Loud at anything above low settings.
• Included carbon filter is undersized for serious grows.
• No advanced control options, like dimming during CO₂ injection or ramping based on conditions.
➡️ Verdict: Gets the job done, but lacks polish.

⸻

📊 SF SensorPro Kit

👍 Genuinely impressed.
• PPFD sensor is surprisingly accurate (tested against Apogee MQ500).
• CO₂ sensor within ±50ppm – that’s great at this price.

👎 Limitation:
• Can’t use this alongside the default sensor included with the GGS Controller – it replaces it.
• No option for multiple sensor inputs (e.g., top + bottom canopy).
➡️ Verdict: Excellent hardware, limited by a closed single-sensor system.

⸻

💧 SF Ultrasonic Humidifier

👎 Unfortunately the weakest link.
• Claimed 450ml/hr output is not achieved in practice – totally insufficient for a 240x120x200 tent.
• Spider Farmer’s advice: “turn off your lights and fans to let it work properly”… Seriously?
• No real GGS control, just a humidity target. No on/off toggle, no automation logic.
• Annoying beep on power-up (normal, according to SF).
• Inconsistent startup via AC10 (power is on, humidifier doesn’t activate).
• Build quality issues:
• Lid doesn’t seal well if the hose has even a slight pull – and no locking mechanism.
• Recommended to fill through the lid because lifting the tank causes rubber gasket leaks.
• So-called “stainless” hose clamp rusted within days.
• Supplied hose arrived with permanent kinks, unusable without replacement.

➡️ Verdict: Poorly executed. Not suitable for medium to large tents. Way too many flaws for the price.

⸻

🔍 Overall Conclusion

I want to love this system. The GGS ecosystem shows real promise, and some components (like the SensorPro and clipfans) are genuinely excellent. But software limitations, underpowered hardware, and missed opportunities hold it back. The hardware is 80% there, but the system as a whole still feels half-finished.

If Spider Farmer (@SpiderFarmerLED) can:
• Open up real automation logic (sensor → action),
• Improve consistency and integration,
• And step up quality control (especially on things like the humidifier),

…then this could be the go-to plug-and-play smart grow setup for home growers. Until then, it’s an interesting ecosystem – but one that requires patience, workarounds, and lowered expectations.

Hope this helps others considering the full GGS stack

Terrible company even worse costumer survice
I ordered, They send me 5 different packages all coming on another day. 2 of them were send to the neighbours but neighbours didnt received anything. They have been repeating themselfs not being helpful and making a fool out of me making false promises for over 6 months.
In there every email it says
“ Greetings from Spider Farmer!

We are very sorry for the long wait and we truly understand how you feel.Due to the high value of the lost products and the fact that two items were not received, the processing will take a bit longer. We will expedite the progress and urge the carrier to verify the situation as soon as possible. We will contact you immediately once we have results.

If you have any follow-up questions, please feel free to contact us, we will try our best to help you solve the problem, thank you!

Thank you very much for your trust in Spider Farmer”.

This is every mail i get back from them, for over 6 months. The carrier wont let me investigate on my own, needs the sender but they are to lazy to help a costumer, they wont even start up the investigation ! They are just like you lose 2000 euro’s we dont care
So i am now filing a complaint with my creditcard and trying to get the refund for the entire order.

Dont ever order from these frauds !!!!

Great customer service, they sent me a new driver for my SE-1000 light for free since it was covered under their 5 year warranty. Great company, great lights. I will continue to use their lights and I recommend them to anyone who wants top quality lights.

Advertised free shipping then sent email after demanding an additional 85 aud. I will be requesting a full refund