Easy to order. Wide variety of colors and material. They are a little bit expensive, but you get a quality chair and you can choose your in home warranty. White glove delivery was important to me. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering the mobility scooter was easy, delivery occurred before I expected it given the holiday Jan 1 2026. My only complaint actually is with the manufacturer that put too much in one package that a... See more
Company replied
I ordered on line. so far so good. If I get another chance to review after I receive the scooter I will. The scooter delivery has been delayed. twice. The website said that the scooter normall... See more
Company replied
Order entry process went smoothly. The only criticism I have is that I have been given NO indication of when my order might ship. And I don’t see any good way to determine that.
Company replied
Company details
Information provided by various external sources
We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
Contact info
330 West Spring Street, 43215, Columbus, United States
- 1-800-850-0335
- CustomerService@spinlife.com
- www.spinlife.com
4.2
Great
1K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TRASH COMPANY. BUYER be ware 20% FEE IF YOU CANCEL YOUR ORDER!!
The order number __ _8251774
TRASH COMPANY!!! My wife was in the hospital for weeks and needed a medical bed for when she was to come home. we ordered a bed expecting it in 7-10 days, but it never showed up. we canceled the order and bought a bed locally. Spinlife is keeping 20% of $3500 for a bed we never saw or received. Their response when my wife keeps calling is that's our policy. Way to take advantage of handicapped people spinlife. We will definitely keep warning people not to do business with you.
June 28, 2025
Unprompted review
Reply from SpinLife.com
Hello John. We are sorry to hear about the trouble you experienced with your order, especially during such a difficult time. We are also sorry the bed did not arrive as expected and that you feel our cancellation policy is unfair. A restocking fee is charged only when the order has actually shipped from the warehouse. We would like to review your situation. Please call us at 800-850-0335 to speak to a customer service manager to discuss further as the order number you provided is not a valid SpinLife order number.
Reply from SpinLife.com
Hi Craig. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Reply from SpinLife.com
Hello Angela. Thank you for your purchase. Please contact us at 800-850-0335 for information on the shipping of your order.
English speaking folks we could…
English speaking folks we could understand; courteous service and prompt shipping. Altogether a great experience!
September 2, 2025
Reply from SpinLife.com
Hello Carol. We're happy to hear that you had a great experience with our courteous team and prompt shipping! Thank you for your positive feedback; we appreciate it.
I paid second day delivery and product…
I paid second day delivery and product still not here.
Not tracking number was sent to me.
No idea when will I get it
Explain?
August 29, 2025
Reply from SpinLife.com
Hello Marc. Products ship directly from the manufacturer. Selecting Second Day or Overnight Shipping will expedite the delivery of your products once they are ready to ship, but will not shorten the production or processing time. We also had the Labor Day holiday in which the manufactures were closed. Good news! FedEx is delivering to you today.
Lisa was so helpful in assisting me…
Lisa was so helpful in assisting me choose a chair. She was knowledgeable about the products and answered my questions clearly. She was patient and respectful about my concerns. I would recommend Spinlife.
September 2, 2025
Reply from SpinLife.com
We're happy to hear that you had such a positive experience. It's great to know that our team member was helpful, knowledgeable, and patient while assisting you. Thank you for recommending us!
Quality product!
The wheelchair is just what my very ill wife needs. It seems to be very sturdy and functional.
August 26, 2025
Reply from SpinLife.com
Hi Thomas. We're happy to hear that the wheelchair meets your wife's needs and provides the sturdiness and functionality you were looking for. Thank you for your feedback.
WELL MADE, EASY ASSEMBLY!
PRODUCT WAS DELIVERED IN RECORD TIME. WELL PACKAGED, WELL MADE, WELL DESIGNED, REASONABLE COST. WORKS WELL!
August 25, 2025
Reply from SpinLife.com
Hello. We're happy to hear that you received your product quickly and that you are satisfied with its quality, design, and value. Thank you for your positive feedback!
Reply from SpinLife.com
Hello Sandi. We apologize for falling short of your expectations. Customer satisfaction is very important to us. We will be reaching out to you to discuss with you.
Reply from SpinLife.com
Hello Daniel. We're happy our online guides are easy to understand. Thank you for your positive feedback; we appreciate it greatly.
I ordered on line / delivery not as described.
I ordered on line. so far so good. If I get another chance to review after I receive the scooter I will.
The scooter delivery has been delayed. twice. The website said that the scooter normally ships the same day of order. received in about a week. Very misleading. the scooter is not to ship now until September 19. The need for the scooter is urgent. however I see no urgency in getting the fully paid for Scooter to us.
Update. Scooter arrived on time after the shipping issue was resolved.
the scooter is great, was easy to put together. it is easy to maneuver.
Customer service did there job well.
August 21, 2025
Reply from SpinLife.com
Hi Carol. We apologize that incorrect ship dates were provided to you and we are looking into this issue. The normal lead time for the item that you purchased is 5 business days. Good news the manufacturer actually shipped your item early and is on its way to you.
Reply from SpinLife.com
Hello Rodolfo. Thanks for your feedback. We understand delivery timing matters and appreciate your patience with the mattress arrival.
The website was easy to use
The website was easy to use. The order was shipped as promised and arrived when expected. It was a great experience
August 14, 2025
Reply from SpinLife.com
Hi Richard. We're happy to hear that you found our website easy to use and that your order arrived as expected. Thank you for sharing your great experience with us!
UNFORTUNATE
Terrible! They made me pay $400+ for a new battery, which does not work AND to get it working, I have to schedule an appointment which will cost me an additional $247.
March 7, 2025
Reply from SpinLife.com
We regret you're experiencing issues with the new battery and the additional appointment cost. We'll look into this matter to see how we can assist you. Regrettably your batteries are no longer under warranty with the manufacturer and since you did not purchase the in home service contract with your product there would be a charge for a technician.
Excellent help/advice from Jeff Russell!
August 12, 2025
Reply from SpinLife.com
Hi Peter. We're happy to hear that you received excellent help. Thank you for sharing your positive experience with us!
Rejection of all my calls and several emails
I have been in communication with this company for the past three weeks. Regarding the warranty on my pride scooter. I have completed all the requirements they asked of me. Primarily spent $140 on a technical check of the problem with my scooter. I am in need of a new motor. And at this point the company Will not return my calls Will not respond to my emails. I have sent them the information from the certified technician I have sent them the serial number and the code for this item today is August 12 and still no response.
PS the day after I posted this review I got a positive response from spin life. So I hope there will be a good out come
July 31, 2025
Unprompted review
Reply from SpinLife.com
We regret to hear about the lack of communication regarding your scooter's warranty and the motor issue. We apologize for the inconvenience caused by the delayed responses and will investigate this matter to ensure a prompt resolution. Thank you for your patience.
Service Tech and Sales Rep have yet to get back to me…
Service Tech has yet to get back to me about warranty work/replacement of my not yet 5 month old GT Buzzaround EX. In lieu of that I again ordered a new mobility scooter but Sales customer service rep did not return calls/chat/etc contacts re product questions. After 4 scooter purchases in 4 years I may need to change supplier. I want to be loyal…..but….
August 8, 2025
Reply from SpinLife.com
Hello Tim. We regret that you're having difficulty with warranty service and unanswered questions. We appreciate your loyalty over the years. We will be reaching out to you and we'll look into the service delay and communication issues to improve our responsiveness. Thanks for your feedback.
Phil is very helpful explaining about…
Phil is very helpful explaining about wheelchair. Talked to me on the phone and fixed something I need it. Thank you
August 7, 2025
Reply from SpinLife.com
Hi Bill. We're happy to hear that our explanation about the wheelchair was helpful, and we could assist you with your needs over the phone. Thank you for your positive feedback!
Ordering was fast and simple online
Ordering was fast and simple online. The scooter was easy to assemble and I am very pleased with the entire process from SpinLife.
July 21, 2025
Reply from SpinLife.com
Hello Walt. We're happy to hear that you found ordering online fast and simple, and the scooter easy to assemble. We appreciate your positive feedback about your SpinLife experience! We also want to thank you for being a long time valued customer of ours.
White glove service showed up 4 hours…
White glove service showed up 4 hours early with no warning. I paid extra for a different color seat and frame which they got wrong. Was offered no refund for what I paid extra but was assured they would atleast send the correct color seat cover. They sent to the wrong address and now won't respond to me. So they basically stole $50 for the seat and frame upgrade.
June 11, 2025
Unprompted review
Reply from SpinLife.com
Hello Trevor. We regret that the service and order fulfillment fell short of expectations. The early arrival, incorrect order, and lack of communication are not the standards we aim for. We appreciate you bringing this to our attention. We will be sure you receive the blue upholstery and compensate you the cost of the upholstery.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.