Easy to order. Wide variety of colors and material. They are a little bit expensive, but you get a quality chair and you can choose your in home warranty. White glove delivery was important to me. The... See more
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Review summary
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Ordering the mobility scooter was easy, delivery occurred before I expected it given the holiday Jan 1 2026. My only complaint actually is with the manufacturer that put too much in one package that a... See more
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I ordered on line. so far so good. If I get another chance to review after I receive the scooter I will. The scooter delivery has been delayed. twice. The website said that the scooter normall... See more
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Order entry process went smoothly. The only criticism I have is that I have been given NO indication of when my order might ship. And I don’t see any good way to determine that.
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Company details
Information provided by various external sources
We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
Contact info
330 West Spring Street, 43215, Columbus, United States
- 1-800-850-0335
- CustomerService@spinlife.com
- www.spinlife.com
4.2
Great
1K reviews
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Lead Time Changes After I Paid?
Two things:
1) About an hour after I placed the order, you doubled the lead time. Get that straight up front, NOT after you've taken someone's money.
2) Maybe more ROHO's fault, but finding a part number for their cushions on their site or yours is a hassle and then doesn't even do any good, because the cushion-covers are sold by measurement. Actual measurements can be off an inch short or long measuring something like that.
The lead-time thing is the one that got you two stars.
I appreciate the response, but the TEN to fifteen days lead stated was superceded by the date provided upon placing the order, which was less than fifteen. Later, it was changed again to fifteen days. Once I wrote the review, it was changed to a shorter date.
January 17, 2025
Reply from SpinLife.com
Hello Jeff. The cushion cover that you ordered does have a 15 business days lead time as posted on our website. Good news! We were able to work with our vendor partner and your order was shipped early and will be delivered to you shortly.
Reply from SpinLife.com
Hello Chance. We are absolutely thrilled to hear that the cushion is fantastic! Thank you for sharing.
Excellent communication
Excellent communication and advice from Bev, a product specialist. Reliable company. Quick delivery.
January 16, 2025
Reply from SpinLife.com
Hello Alfred, We're thrilled to hear about your positive experience! It's wonderful to know that Bev provided you with excellent communication and advice. We truly appreciate you taking the time to share your feedback.
Jaime deserves 100 stars very very very…
Jaime deserves 100 stars very very very professional, friendly,patient and courteous plus an asset to Spinlife .Very knowledgeable of each and every product and very helpful in choosing the right product. She is a keeper for Spin Life and I very seldom leave reviews like this.
January 14, 2025
Reply from SpinLife.com
We're thrilled to hear about your wonderful experience with Jaime! It's wonderful to know that her professionalism, friendliness, patience, and extensive product knowledge made your shopping experience so positive. We truly appreciate you taking the time to share such a detailed and glowing review; it means a great deal to us. We'll be sure to share your feedback with Jaime and the team. We strive to provide exceptional customer service, and your comments are a testament to Jaime's dedication. Thank you again for choosing us and for your kind words. We value your business and hope to see you again soon.
VivaLift Ultra
The site has a lot of information on it and alot of specific options on lift chairs. I found the site easy to navigate. I also drove to the Delaware store to see a sampling of lift chairs on display and fabrics availability.
January 10, 2025
Reply from SpinLife.com
We're thrilled you found our website informative and easy to navigate, with plenty of specific lift chair options to explore! We appreciate you taking the time to visit our Delaware showroom to see the lift chairs and fabric selections in person. Your feedback regarding the website's user-friendliness and the helpfulness of our showroom display is invaluable to us as we strive to improve the customer experience. We're delighted you had a positive experience and hope you find the perfect lift chair to meet your needs. Thank you again for sharing your feedback!
helpfull information and assistance…
helpfull information and assistance fform spinlife employees
January 8, 2025
Reply from SpinLife.com
Hello Don, We're honored to have provided helpful information and assistance. Thank you for choosing SpinLife.
I guess Spinlife generic useless…
I guess Spinlife generic useless message from vendor didn’t see that I’ve already called 6 times and all 6 said they would get back to me , well I’m still a paraplegic and you never call back so everyone that’s the true response to this cya message from someone who knows nothing but send out a useless message. Hey how about calling with a solution, it’s been weeks and wheelchair still doesn’t work, real brain surgery Spinlife
December 1, 2024
Unprompted review
Reply from SpinLife.com
Dear Curt,
We are sorry for the ongoing issue with your wheelchair. A member of our customer service management team is actively working on this and has been in contact with the manufacturer for a resolution. We understand the importance of getting this resolved for you as quickly as possible. You are a valued customer and your satisfaction is very important to us.
great and easy
January 7, 2025
Reply from SpinLife.com
Hello Richard, Your positive feedback is greatly appreciated. Thank you for taking the time to provide feedback.
the order was quick and easy
January 6, 2025
Reply from SpinLife.com
We're grateful for your feedback. Thank you for choosing SpinLife.
Put a work order in on Sunday tech was…
Put a work order in on Sunday tech was out on Tuesday and fixed chair he was great
January 5, 2025
Reply from SpinLife.com
Thank you so much for your kind words, Vaughan. We really appreciate you taking the time out to share your experience with us.
Great Customer Service: Lisa provided me exceptional customer…
Lisa provided me exceptional customer service! She was kind, and knowledgeable about the various patient lifts and how the one I ultimately purchased fit my specific needs. Lisa made my buying experience with SpinLife a most pleasant experience!
January 6, 2025
Reply from SpinLife.com
Hi Pamela, We're pleased to hear that Lisa provided you with exceptional customer service. Thank you for sharing your experience with SpinLife!
Not quick enough
I realize you made an effort to get in touch with us during this holiday. But my concern for my husband’s well being and health is the upmost importance. He is completely paralyzed and HE needs the dolphin bed to work. This isn’t getting done quickly
December 27, 2024
Reply from SpinLife.com
Dear Jo Ann,
We are sorry for the delay in locating a tech in your area to handle the service. A tech has been assigned and he will be contacting you shortly to schedule an appointment.
Thank you,
SpinLife
package arrived opened and totaly…
package arrived opened and totaly destroyed - can't imagine why a shipper would need to open the shipment - have no idea if anything is missing - am requesting the company take back their product.
December 20, 2024
Reply from SpinLife.com
We apologize for any inconvenience caused by the condition of your package. We will work with our vendor partner to have a new scooter shipped out to you.
Reply from SpinLife.com
Thank you for your kind words. We are glad you found our website easy to use and appreciate your positive feedback.
Always the easiest and best site to…
Always the easiest and best site to visit for our multiple scooter needs.
December 15, 2024
Reply from SpinLife.com
Thank you for your kind words! We're thrilled to hear that you find our site easy to use and helpful for your scooter needs. We appreciate your continued support and strive to provide a seamless experience for all our customers.
Speedy customer and technical service
Was able to take advantage of discount with quote because sales person suggested locking it in. Delivery was sooner than expected, and on time. Spin life customer service helpful resolving issue with freight company. Technical support quickly answered our assembly question, that Pride took 2 hours to reply too.
December 12, 2024
Reply from SpinLife.com
Thank you for your kind words and for sharing your positive experience. We're delighted to hear that you were able to take advantage of the discount and that the delivery was timely. We also appreciate your feedback regarding our customer service and technical support. We strive to provide excellent service to all our customers.
Thanks Karl for your help
December 12, 2024
Reply from SpinLife.com
We're so glad to hear that you had a positive experience. We appreciate your kind words and feedback.
I was so satisfied with the service I received
I was so satisfied with the service I received. Excellent service. Salesman I spoke to on the phone was a very nice and pleasant person to help me find what I needed.
December 1, 2024
Reply from SpinLife.com
Thank you for your kind words, Debbie. We're delighted to hear you were satisfied with our service and found our salesperson helpful and pleasant. We appreciate your feedback and are glad we could assist you in finding what you needed. Thank you for choosing our company for your medical supply needs.
The variety and reasonable prices of…
The variety and reasonable prices of items to assist persons that have a handicap affecting their mobility.
December 9, 2024
Reply from SpinLife.com
Hello Ernest. We're pleased to hear you found a variety of items at reasonable prices to assist with mobility. Thank you for taking the time to share your experience.
Great Service and Price
Very good experience with SpinLife from ordering to arrival of equipment. Shipping was good, packaging was great and secure Very satisfied with everything
December 5, 2024
Reply from SpinLife.com
We appreciate you taking the time to share your positive experience with us. We're thrilled to hear that you were satisfied with our service from ordering to delivery. We strive to provide our customers with a seamless and secure experience, and it's rewarding to know we met your expectations.
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