Easy to order. Wide variety of colors and material. They are a little bit expensive, but you get a quality chair and you can choose your in home warranty. White glove delivery was important to me. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering the mobility scooter was easy, delivery occurred before I expected it given the holiday Jan 1 2026. My only complaint actually is with the manufacturer that put too much in one package that a... See more
Company replied
I ordered on line. so far so good. If I get another chance to review after I receive the scooter I will. The scooter delivery has been delayed. twice. The website said that the scooter normall... See more
Company replied
Order entry process went smoothly. The only criticism I have is that I have been given NO indication of when my order might ship. And I don’t see any good way to determine that.
Company replied
Company details
Information provided by various external sources
We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
Contact info
330 West Spring Street, 43215, Columbus, United States
- 1-800-850-0335
- CustomerService@spinlife.com
- www.spinlife.com
4.2
Great
1K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trust in the Digital Age
I always buy my medical equipment from SpinLife. Hopefully, in the age of AI, they will continue to provide live customer service as needed, in addition to quality products. They keep me "in-motion"!
April 11, 2025
Reply from SpinLife.com
We appreciate your kind words and your continued loyalty. We are committed to providing high-quality products and excellent customer service. We value your feedback and will continue to strive to meet your expectations.
Very professional
Product specialist Beth, was very helpful and polite. She was confident with the service that Spinlife gives its customers. I am very happy with the product and how she helped me with pricing. Most of all, Beth, followed-up with phone calls to ensure I was satisfied with product.
She walked me through on the computer the link email to me.
I give my product specialist five stars for excellent customer service.
April 7, 2025
Reply from SpinLife.com
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our product specialist to be so helpful and knowledgeable. It's wonderful that she was able to assist you with pricing and ensure you were satisfied with your purchase. We strive to provide exceptional customer service, and it's heartwarming to know that our efforts are making a difference.
Reply from SpinLife.com
Hello Jerry. We are sorry for your experience. We will be reaching out to you discuss
Never Again Will I Buy from SpinLife
The sales representatives gave me the wrong information on a transport wheelchair, but I didn’t know he was providing the wrong information until the item arrived. I sent the item back after I was hassled in January 2025 and I still have not received my refund. I emailed to check the status of the refund nearly two weeks ago and after two months and two weeks still no refund, but SpinLife has the item back already.
January 10, 2025
Reply from SpinLife.com
We understand your frustration with the delay in your refund. We are committed to providing excellent customer service and are working diligently to resolve this issue. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work to process your refund.
Easy to order and I had to call because…
Easy to order and I had to call because I mixed up address numbers and they fixed very quickly
March 24, 2025
Reply from SpinLife.com
Hello Brandi. We appreciate the rating, and are glad we could provide you with a positive experience!
I emailed a question on Sunday…
I emailed a question on Sunday afternoon and received a phone call the next day, wow! The gentleman who called not only answered my question, but he also added the item I had a question about (size) and emailed a link so all I had to do was click the link and pay. So easy. Thank you Spinlife for the great service.
March 24, 2025
Reply from SpinLife.com
Hi Jeffrey. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
I am considering buying a lift chair
I am considering buying a lift chair. It was easy to use your web site to see what is available to me. I ordered some swatches to see what color would work for me.
March 17, 2025
Reply from SpinLife.com
Hi Diana. We appreciate you taking the time to share your positive experience. We're glad you found our website easy to use and that you were able to order swatches to help you make your decision.
Was able to find the scooter I need and…
Was able to find the scooter I need and ordered it very easily.
March 15, 2025
Reply from SpinLife.com
Hello Patrick. We're delighted to hear you had a positive experience finding the scooter you needed. We strive to make the ordering process as simple and convenient as possible.
a patient and knowledgeable sale agent…
a patient and knowledgeable sale agent made my experience great. thank you!
March 11, 2025
Reply from SpinLife.com
Hi Eleanor. We're delighted to hear that you had a positive experience. We appreciate your kind words about our sales agent's patience and knowledge.
I purchased a mobility scooter
I purchased a mobility scooter from them just the other day it arrived today damaged I sent them pictures. They did say they were going to send it to the manufacturer but I wanted to talk to them because I feel that the product they sent me was returned. It was a scooter, and then instructions they gave me. they said the battery needs to be connected when you get it it was already connected and it also said the battery needs to be charged because it will not have a charge on it when it arrived the battery was hooked up, and the battery was 100% charged plus The Styrofoam that was packaged in it was just crumbs. I sent them pictures of that. Also I tried to have them contact me they just don’t respond.
March 14, 2025
Unprompted review
Reply from SpinLife.com
We understand your frustration with the damaged mobility scooter and the lack of communication. We strive to provide excellent customer service and are disappointed to hear about your experience. We appreciate you reaching out to us and sharing your concerns. We will investigate the matter further and take appropriate action to ensure a better experience for future customers.
Excellent
We ordered it on Wednesday 3-4-2025 and received 3-6-2025 about 9pm. Excellent service!!!
March 5, 2025
Reply from SpinLife.com
We are pleased to hear about your excellent experience with SpinLife. Thank you for sharing your feedback!
Great Customer Service
I ordered a wheelchair online and some of my choices were not consistent with the wheelchair specs. Jeff (Spinlife customer service rep) called me and made sure all of my choices were wheelchair compliant, and what I really wanted on my chair. Geat customer service!
February 27, 2025
Reply from SpinLife.com
We appreciate you taking the time to share your experience. It's wonderful to hear that you had a positive interaction with our customer service representative. We strive to provide our customers with the best possible experience, and we're glad that Jeff was able to ensure you received the right wheelchair for your needs.
Reply from SpinLife.com
We appreciate your kind words and are thrilled to hear you had a positive experience with our product, ordering process, and delivery.
Able to order online received order…
Able to order online received order very fast , easy to finance without any issues. Was exactly what I needed to make my life more independent. Will recommend to my friends .
February 28, 2025
Reply from SpinLife.com
Thank you for your kind words and positive review. We're thrilled to hear that you had a positive experience with our online ordering process and financing options. We're also delighted that our product has helped you achieve greater independence. We appreciate your recommendation and will continue to strive for excellence.
Super Fast Shipping
Super Fast Shipping. Arrived Safe & Sound. All went smooth: From ease of browsing the site, to finding exactly what we needed, to ordering, to receiving--Very Happy with the whole experience! Definitely Recommended.
February 28, 2025
Reply from SpinLife.com
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our website and service. We strive to make shopping easy and enjoyable for our customers, and we're delighted that you found everything you needed. We appreciate your recommendation and look forward to serving you again in the future.
We purchased Rouge wheelchair from…
We purchased Rouge wheelchair from spin life . A sales person , Trent was who took us through the process . He was very detailed in helping us . Also his patience and kind words made this process so easy . When the chair arrived we are so happy with it . When it’s time to purchase another chair I will be calling Trent again. He went beyond his job to take care of us . Thank you again Trent and spinlife .
January 21, 2025
Unprompted review
Reply from SpinLife.com
We are thrilled to hear about your positive experience with Trent and our company. It's wonderful to know that Trent's dedication and expertise made the process of choosing the right wheelchair so easy for you. We strive to provide exceptional customer service, and we're delighted that Trent went above and beyond to ensure your satisfaction. Thank you for sharing your kind words. We appreciate your business and look forward to serving you again in the future.
i love my scooter
January 31, 2025
Reply from SpinLife.com
We're thrilled to hear you love your scooter! It makes us happy to know our product brings you joy.
Reply from SpinLife.com
We're so glad to hear you found what you needed and that your order arrived ahead of schedule. We appreciate your kind words and positive feedback.
Reply from SpinLife.com
We appreciate you taking the time to share your experience. We're glad to hear that you were able to get the help you needed.
The customer service person was great
The customer service person was great. Very find n knowledgeable. She answered every question I had. N within in minutes all ordered n shipping date.
January 24, 2025
Reply from SpinLife.com
We're so glad to hear you had a positive experience with our customer service representative. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service and are happy to hear that our representative was able to meet your needs.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.