Easy to order. Wide variety of colors and material. They are a little bit expensive, but you get a quality chair and you can choose your in home warranty. White glove delivery was important to me. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering the mobility scooter was easy, delivery occurred before I expected it given the holiday Jan 1 2026. My only complaint actually is with the manufacturer that put too much in one package that a... See more
Company replied
I ordered on line. so far so good. If I get another chance to review after I receive the scooter I will. The scooter delivery has been delayed. twice. The website said that the scooter normall... See more
Company replied
Order entry process went smoothly. The only criticism I have is that I have been given NO indication of when my order might ship. And I don’t see any good way to determine that.
Company replied
Company details
Information provided by various external sources
We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
Contact info
330 West Spring Street, 43215, Columbus, United States
- 1-800-850-0335
- CustomerService@spinlife.com
- www.spinlife.com
4.2
Great
1K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order entry process went smoothly
Order entry process went smoothly. The only criticism I have is that I have been given NO indication of when my order might ship. And I don’t see any good way to determine that.
June 6, 2025
Reply from SpinLife.com
We appreciate your order and feedback. We are sorry you haven't received shipping updates. We'll review our communication process to improve order status visibility.
Tod was great helping me with the order!
June 3, 2025
Reply from SpinLife.com
We're happy to hear that you had a great experience with our team. Thank you for your positive feedback; we appreciate it a lot.
nothing has been done yet
nothing has been done yet. i was sent a bill, for over $200, to get started, but nothing has happened yet about the problems.
June 2, 2025
Reply from SpinLife.com
We appreciate your feedback and regret to hear about the billing and lack of progress. We'll look into the matter to ensure your issue is addressed properly.
Reply from SpinLife.com
We appreciate you taking the time to share your positive experience! We're glad to hear that our team was helpful.
.DELIVERY ON TIME AS PROMISSED
May 14, 2025
Reply from SpinLife.com
We appreciate your positive feedback!
Todd was very helpful and had all the…
Todd was very helpful and had all the information I needed
May 21, 2025
Reply from SpinLife.com
We're happy to hear that the information we provided was helpful. Thank you for your positive feedback!
Poor delivery services.
I have been waiting for my product for over a week from the final distribution center. I have not been contacted by the delivery services. I am a very disappointed in the services. The product may be good, but without receiving it, how can I rate it.
May 4, 2025
Reply from SpinLife.com
We understand the frustration of waiting for your order. We're sorry it hasn't arrived and that you haven't heard from the delivery service. We'll look into this. Thanks for your feedback.
Beth was a wonderful help when…
Beth was a wonderful help when answering my questions and placing the order for the 185 Hi Low bed.
May 17, 2025
Reply from SpinLife.com
Hi Kathyrn. We're happy to hear that our team was helpful when you ordered the 185 Hi Low bed. We appreciate your positive feedback!
Great customer service with a quote for…
Great customer service with a quote for exactly what I needed!
May 16, 2025
Reply from SpinLife.com
Hello Michael. We're thrilled to hear you had a positive experience with our customer service and that we were able to provide you with a quote that met your needs. We appreciate you taking the time to share your feedback.
Representatives were very helpful.
May 16, 2025
Reply from SpinLife.com
We appreciate your kind words about our representatives. We strive to provide excellent customer service and are glad to hear that you had a positive experience.
Reply from SpinLife.com
Thank you so much for rating your experience with us so highly!
Web site was extremely easy to use
Web site was extremely easy to use. Although I was a bit confused by use of ‘hemi” for type of walker until I saw ‘tall’ and standard’. I was able to complete my order quickly.
May 8, 2025
Reply from SpinLife.com
We appreciate your kind words about our website's ease of use. We understand that the terminology for walker types can be confusing. We're always looking for ways to improve our website and make it even more user-friendly. Thank you for your feedback!
I got a catalog in the mail
I got a catalog in the mail. I saw the scooter i chose was on sale. Ordering was easy.
May 7, 2025
Reply from SpinLife.com
Thank you for your review. We're glad to hear that you found our catalog helpful and that you had a positive experience ordering your scooter.
Reply from SpinLife.com
Thank you for your kind words about our service and advice. We appreciate your patience as you await your white glove delivery.
great service
great service, speed of order delivery and white glove service representative
May 2, 2025
Reply from SpinLife.com
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional service and are glad you found our delivery speed and representative helpful.
Reply from SpinLife.com
We appreciate your feedback and are glad to hear you found it easy to browse our products.
Excellent service !!!
May 1, 2025
Reply from SpinLife.com
Hello Lawrence. We appreciate the rating, and are glad we could provide you with a positive experience!
My order was a breeze… the most helpful…
My order was a breeze… the most helpful customer service I have ever received from any business. Questions answered quickly & seems like 24 hours a day they respond. Absolutely a pleasure to work with.
April 29, 2025
Reply from SpinLife.com
Thank you for your kind words. We are thrilled to hear that you had such a positive experience with our customer service team. Our team is dedicated to providing exceptional support and we're delighted that you found them so helpful. We appreciate your feedback and will continue to strive for excellence in all aspects of our service.
Great and quick service from your…
Great and quick service from your Company. I was delighted with the professional service I received from LISA GABRIELLE. She was very loving, caring and full compassion and patience. She is also skillful with her job and very helpful. Great expertise from LISA.
April 13, 2025
Reply from SpinLife.com
We are so pleased to hear you had a positive experience with our company. We strive to provide our customers with the best possible service and we are thrilled to hear that you were delighted with the professional service you received. We will be sure to pass your kind words along to Lisa Gabrielle.
My first time using live CHAT
My first time using live CHAT. Very helpful. Answered my questions and made my purchase really smooth.
April 11, 2025
Reply from SpinLife.com
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our live chat service. Our team strives to provide helpful and efficient support, and we're glad we could make your purchase smooth.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.