Spinney Motorhomes & Caravans Reviews 

2,150
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 580 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, friendly, and knowledgeable, ensuring a relaxed atmosphere without feeling pressured during their visits. Many buyers truly highlight the wonderfully thorough vehicle handovers and detailed explanations provided, which give people great confidence when driving away in their new purchases. However, some customers also noted frustrating experiences regarding poor communication, long waiting times, and unhelpful responses from the after-sales department. A few reviewers expressed deep disappointment over delayed replies, unresolved mechanical faults, and ongoing difficulties getting timely repairs sorted out properly by staff.

What people talk about most

Staff

Consumers find staff to be positive, highlighting the helpful, professional, and friendly service received... See more

Service

Reviewers mention positive feedback about service, frequently highlighting the polite and helpful staff,... See more

Product

Customers expressed great satisfaction with their new motorhomes, caravans, and campervans, frequently... See more

User experience

Clients share positive opinions on user experience, highlighting an efficient, professional, and seamless... See more

Customer service

Users describe positive interactions with customer service, frequently praising helpful sales representatives... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No pushy sales people and a relaxed atmosphere at their Cheshire branch. Andrew made sure everything was dealt with promptly from initial purchase to final handover. Nothing was too much trouble... See more

Company replied

Rated 5 out of 5 stars

I would like to thank brian stanley(sales executive)for selling me a motorhome. Its brilliant and just what i needed..and also alan rumney for doing a handover and explaining everything to me on how e... See more

Company replied

Rated 5 out of 5 stars

Great service right from the moment we set foot on the forecourt. Friendly and knowledgeable staff.Special thanks to to Richard, the sales executive who was very helpful, also to Matt and Steve in... See more

Company replied

Rated 5 out of 5 stars

Spinney Flintshire, Simon our sales rep was brilliant. Nothing was too much, no hard sales push. My dad is old and wasn't sure dealing with people, Simon handled Dad and the sale fantastically. He... See more

Company replied


Company details

  1. RV Dealer
  2. Campground
  3. Hobby Store
  4. Mobile Home Dealer
  5. Motor Vehicle Dealer
  6. RV Repair Shop

Written by the company

Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants

Experience Your dream with Spinney

Written by the company

With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(2,150)

574 reviews in the last 12 months

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Rated 4 out of 5 stars

Phil

Excellent service when we came to purchase caravan but on collection there were some things that hadn't been completed. Alde heating fluid was just being changed, and also as we came to leave the motor mover was not working. We had to wait for quite awhile so someone could sort it. Credit due it was repaired, perhaps could make sure that these things are checked for other buyers. Brian Shanley excellent Sales manager but all staff were always polite etc to us. Given that we had travelled 2 hours down the motorway and still had same journey back.

September 18, 2026
Rated 5 out of 5 stars

Spinney Warwickshire

Everyone at Spinney Warwickshire was so helpful, friendly and knowledgeable. This was my first ever caravan purchase and Richard Bulmer answered all my questions without giving me the hard sell. I then had Alun Rumney did my handover and answered even more of my questions! They also arranged for my caravan to be taken to my site and I am absolutely loving my new caravan. I can’t rate Spinney highly enough.

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

The Rose's Experience

Our welcome when we arrived at the business each time was polite and courteous. We were treated with respect. Your salesman, Colin, was extremely knowledgeable about the caravan we were looking at and was clear about everything involved. When we went to collect the caravan, he greeted us by name.
The handover, dealt with by Dave, was excellent as he explained everything to us clearly and in detail. He spoke to both my wife and myself, rather than just me and treated us as equals. It was the longest handover we have ever had for any of the caravans we have purchased from Spinney and White Arches in the last 10 years.
The young lady on Service Reception was also polite and friendly, as were the ladies in the cafeteria.

September 21, 2026
Rated 5 out of 5 stars

This is the 3rd purchase from Spinney

This is the 3rd purchase from Spinney . We had great service this time from Andrew, nothing was too much trouble. I rang several times to find out information and Andrew always called me back. This sale went smoothly, which is always worrying when you are spending a lot of money, the whole experience was great. The rest of the staff were always polite and friendly, the hand over was fantastic . If you are considering buying a motorhome or caravan fully recommend Spinney, the knowledge and experience is second to none

September 19, 2026
Rated 5 out of 5 stars

caravan buying

Brian, Gary ,Mark and their helpful, friendly and knowledgable teams could not have been better.Would recommend. Very dog friendly which was an added bonus!!

September 10, 2026
Rated 5 out of 5 stars

Courteous from start to finish

Courteous from start to finish. Went out of their way to accommodate the pick up of the van around our holidays booked.
The caravan was pristine on collection.

We were showed how everything worked too

September 11, 2026
Rated 5 out of 5 stars

Excellent spinney

Initial experience at Spinney was very good made to feel welcome looking around the fantastic Motorhomes and caravans on sale.
Sales people are not at all pushy they let you explore the vehicles and are very knowledgeable if you need information or advice.
In our case we had been to Spinney on a couple of occasions and had been watching their website,when we came across a Motorhome we thought was ideal for us.
Brian Shanley was the salesman we dealt with who was able to answer all questions and also gave us some good ideas too,
We did a deal on the Motorhome which we were very pleased with and over the next couple of weeks Brian was also helpful getting the Motorhome serviced and sorting out having my tracker fitted all pretty seamless really.
Handover day came Gary knight was showing us around the Motorhome ,covered everything you would need to know made sure everything was perfect.
Overall my whole experience of Spinney was excellent.
Highly recommend.

September 19, 2026
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you so much for taking the time to leave such a detailed and positive review. We’re delighted to hear that you had such an excellent experience with Spinney from your initial visits through to handover.

It’s wonderful to hear that Brian was able to answer all your questions, offer helpful advice and make the process of preparing your motorhome as seamless as possible. We’ll also be sure to pass your kind comments on to Gary, who will be pleased to know that you found the handover thorough and informative.

We’re particularly pleased that you felt comfortable taking your time to explore our vehicles without feeling pressured. We pride ourselves on providing a relaxed and knowledgeable service tailored to each customer.

Thank you again for your recommendation and for choosing Spinney. We wish you many happy adventures in your new motorhome.

Rated 5 out of 5 stars

We had a really great experience from…

We had a really great experience from first enquiry to handover. Everything went very smoothly and we couldn’t be happier with our new van.

September 17, 2026
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you for your wonderful feedback. We’re delighted to hear that you had such a great experience from your initial enquiry through to handover.

It’s fantastic to know that everything went smoothly and that you couldn’t be happier with your new van. We really appreciate you choosing Spinney and wish you many happy adventures!

Rated 5 out of 5 stars

Professional

Professional, welcoming and great service would certainly recommend.

September 12, 2026
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you for your fantastic feedback. We’re delighted to hear that you found our team professional and welcoming and that you received great service.

We really appreciate your recommendation and your kind comments. We look forward to welcoming you back again in the future.

Rated 5 out of 5 stars

no fuss answered all questions and…

no fuss answered all questions and rectified all problems I pointed out to them

September 18, 2026
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you for your lovely feedback. We’re delighted to hear that you found our team helpful and that we were able to answer all your questions and resolve the issues you raised.

We really appreciate you taking the time to share your experience with us and wish you many happy adventures with your motorhome!

Rated 5 out of 5 stars

Great service from spinneys warwick.

Great service from spinneys warwick.
sales exect. Alan blair.
handover.Alan rumney.
The hand over was extremely detaild and clear
explanation of everything by alan.
The sale side of the transaction was helpful and friendly and not pressurd in any way ,
Thanks alan blair.

September 5, 2026
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you so much for your wonderful feedback.

We’re delighted to hear that you received such great service from Alan Blair and Alan Rumney at our Warwick branch. It’s fantastic to know that the sales process was helpful and friendly, without any pressure, and that you found the handover detailed, clear and informative.

We’ll be sure to share your kind comments with both Alans and the Warwick team. Thank you for choosing Spinney’s, and we hope you enjoy your motorhome.

Rated 4 out of 5 stars

Good to be left to peruse and look at…

Good to be left to peruse and look at stock. Ray at Flintshire was great and very experienced. Was a smooth and easy purchase complimented with a 12 month warranty. Would have been 5 stars but there was hardly any staff which made it difficult when trying to discuss anything, impossible to speak to sales when phoning and shame they missed cleaning the awning. Scott who does the online adverts did help out and answered what he could! Saying that I’m very happy with my new motorhome and would recommend Spinney.

September 17, 2026
Rated 4 out of 5 stars

The sales representative Connor

The sales representative Connor, was helpful [not pushy] and answered all our questions - and we were able to collect the caravan when we were ready to do so. Small teething issues have been resolved quite quickly.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank brian…

I would like to thank brian stanley(sales executive)for selling me a motorhome. Its brilliant and just what i needed..and also alan rumney for doing a handover and explaining everything to me on how everything works in motorhome..would recomend them to all family and friends..excellent service and very polite and helpful..thankyou very much...

September 10, 2026
Unprompted review
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic review and for taking the time to share your experience.

We’re delighted to hear that you’re so pleased with your new motorhome and that it’s exactly what you needed. It’s wonderful to hear that Brian provided excellent service throughout your purchase and that Alan made sure your handover was thorough, taking the time to explain how everything works.

We’ll be sure to pass your kind comments on to both Brian and Alan, they’ll be delighted to know their efforts were appreciated.

Thank you again for choosing Spinney and for your recommendation to your family and friends. We wish you many happy adventures in your new motorhome

Rated 3 out of 5 stars

Handover was good

Handover was good, but not cleaned properly inside. Still waiting for repair of shower door ... this is now resolved, thank you (Allan) for your support and advice :)

September 5, 2026
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you for taking the time to leave your feedback. We’re pleased to hear that you were happy with the handover, although we’re sorry that the interior of your vehicle had not been cleaned to the standard you expected.

We’re also sorry to hear that you are still waiting for the shower door repair. We appreciate how frustrating it is to have an outstanding issue following your purchase, and we would like to look into this and establish the current position for you.

As soon as our Service Team have an update, they will contact you to advise.

Rated 4 out of 5 stars

The hand over was extremely detailed…

The hand over was extremely detailed and ensured we were happy with everything. The sale side of the transaction wasn't pressured in anyway ,very efficient and they even pushed our pick up through intime for the bank holiday so that we could take our children away before the school holidays finished. We need to take our van back for a few things to be sorted , but nothing is too much trouble. We have bought our last 3 caravans from here , the staff are friendly and very professional. Would highly recommend their services

August 22, 2026
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic review and for continuing to choose Spinney for your caravans.

We’re delighted to hear that you found the handover so thorough and that the sales process was efficient and pressure-free. It’s especially lovely to hear that the team were able to bring your collection forward so you could enjoy some time away with your children before the school holidays came to an end.

We’re also pleased that you feel confident bringing your caravan back to us to have the remaining items addressed. We’ll make sure the relevant team is aware of your feedback.

To know that you have purchased your last three caravans from us is a huge compliment. Thank you for your continued trust and for recommending Spinney. We hope you have many fantastic adventures in your new caravan

Rated 5 out of 5 stars

Fantastic!

Warwickshire Spinney an absolute delight to deal with. Gary’s handover was faultless, clear explanation of everything, friendly and we felt like nothing was too much trouble. Alan who dealt with the sale is also fantastic. Again always helpful, friendly and knowledgeable. We were delayed in the purchase going through because of my ill health and they accommodated us all the way through. This is the 3rd caravan purchase from Spinney Warwickshire and I will not use anyone else. Previously we purchased from another caravan dealer and it just made us realise how great Spinney are and have always been. Thank you for everything can’t wait to get pitched up and spend our first night away in our new baby!!

September 11, 2026
Unprompted review
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you so much for such a wonderful review and for your continued loyalty to Spinney Warwickshire.

We’re absolutely delighted to hear that Gary made your handover such a positive experience and that you found him clear, friendly and helpful throughout. We’ll also be sure to pass your kind comments on to Alan – it’s fantastic to hear that he provided such great support during the purchase.

We’re particularly pleased that the team was able to accommodate the delays and make the process as easy as possible for you. To know this is your third caravan purchase from Spinney Warwickshire, and that you wouldn’t choose anyone else, really does mean a great deal to us.

Thank you again for choosing Spinney for another purchase. We hope you have a fantastic first trip away in your “new baby” and many wonderful adventures to come

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