Spinney Motorhomes & Caravans Reviews 

2,167
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 574 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the friendly and knowledgeable staff who provide a relaxed atmosphere without any high pressure sales tactics. Reviewers frequently mention thorough and informative handovers, ensuring buyers understand every detail before taking their new vehicle out. Some reviewers were not happy with the after-sales support and communication after completing their vehicle purchase. A few people also felt that resolving mechanical issues or getting prompt responses to inquiries took considerably longer than expected. Some consumers also mentioned experiencing frustrating communication gaps and unhelpful responses when dealing with maintenance problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Service

Users describe positive interactions with service, highlighting helpful and knowledgeable staff who make the... See more

Product

Customers expressed great satisfaction with their product purchases, highlighting knowledgeable sales staff... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an effortless and smooth purchasing... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful sales representatives... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The experience and expertise we received from Spinney Staffs was second to none. From the moment we walked through the door to actually picking up our Caravan Barry and the team made everything effort... See more

Company replied

Rated 5 out of 5 stars

No pushy sales people and a relaxed atmosphere at their Cheshire branch. Andrew made sure everything was dealt with promptly from initial purchase to final handover. Nothing was too much trouble... See more

Company replied

Rated 5 out of 5 stars

Spinney Flintshire, Simon our sales rep was brilliant. Nothing was too much, no hard sales push. My dad is old and wasn't sure dealing with people, Simon handled Dad and the sale fantastically. He... See more

Company replied

Rated 5 out of 5 stars

Spinney Warwickshire. Purchased our first ever caravan from here and Richard Bulmer the sales executive was brilliant. Being newbies to the caravan world he was very good in answering our many questio... See more

Company replied


Company details

  1. RV Dealer
  2. also in
  3. Campground
  4. Hobby Store
  5. Mobile Home Dealer
  6. Motor Vehicle Dealer
  7. RV Repair Shop

Written by the company

Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants

Experience Your dream with Spinney

Written by the company

With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(2,167)

545 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience with Spinney in Rushton

From the moment we entered the showroom at Spinney in Rushton we were greeted by a friendly polite Sales Executive named Connor who made us feel very welcome and at ease, unfortunately the Caravan we had gone to view had been sold that morning, so Connor suggested a walk around the yard talking about the various models, he was very knowledgeable but his passion was definitely a Swift, a beautiful Caravan there was absolutely nothing he didn't know about this make his enthusiasm was infectious and we decided it was just what we were looking for Connor saw us through the purchase with ease, constant communication with attention to every detail to completion and even came to wave us off as we drove off the forecourt, also shout out to Dave who did the handover which takes two hours also very pleasant and knowledgeable explains the workings of every aspect of the Caravan inside and out..all in all from start to finish the service with Spinney in Rushton has been an absolute delight and I would definitely recommend this showroom and its wonderful staff.

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

We purchased our Swift Conqueror 630…

We purchased our Swift Conqueror 630 from Spinney in Northamptonshire and our whole experience from looking around, speaking to James about purchasing the caravan and the after sales. Big shout out to Sue, she is lovely and so friendly. We had a few issues with our caravan as to be expected for a 2nd hand van, Sue was always so helpful and every issue we had has always been rectified. Spinney offer 12mths warranty which is really rare, and everything we needed looking at or replacing was covered and with no issue. We cannot recommend Spinney in Northamptonshire enough. They are absolutely great and have a brilliant range of stock.

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Totally recommend

The selection of caravans was really good & the sales person was very helpful, not pushy.From putting the deposit down to driving away with our new caravan was smooth, easy & stress free! The handover was so helpful - the guy knew everything!
Completely recommend Spinney. Everyone we had contact with was friendly, polite & helpful (unlike other well known big dealers that we have experience of)
Thank you to everyone at Spinney Northampton!

October 2, 2026
Rated 5 out of 5 stars

I bought a caravan from Spinney…

I bought a caravan from Spinney Northampton a few weeks ago. Being a caravan newby, i experience some teething problems. I contacted the dealership at short notice whilst travelling home. I was looked after by Craig and his service team. All issues were resolved quickly and professionally. In would also like to thank Dave who completed my handover session, Thank you all. Chris F

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

First of all what an excellent company to deal with. Joe our sales person was so kind, respectfully and helpful. Everything he told us about was the truth. Nothing was to much trouble for him. And then it came to the hand over. When we purchased a caravan from Glossop caravan. There was no hand over or anything. Totally different with spinneys. Jason did our handover. Wow it was amazing he shown us everything working. Explain everything in great deal for my partner there was no rushing us and he was a real gentleman. I can honestly say Joe and Jason are a real credit to spinneys I will never go anywhere else to purchase caravan or motorhome. Spinneys could do with teaching other caravan companies how the job should be done... Excellent Excellent Excellent

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer care

Just had my Bailey Endeavour habitation check undertaken. Staff in reception and Lee the techinician were all extremely friendly, helpful and professional. Not cheap, but very good value and customer experience compared with other places I have been.

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Happy to give a positive review

Having given a poor rating to this company after a disappointing used Motorhome test drive & presentation. I can honestly say that the service following the purchase has been First Class .The handover was the best that I have experienced over 50yrs of Motorhoming. After highlighting some initial problems on the vehicle the service that I have received has been excellent from Director Level to the Service Dept personal who were most welcoming and knowledgeable aalso the Service Technicians who rectified the faults experienced on this used Motorhome.
I am now a very satisfied customer

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Gary

Thank you to Gary, Richard and Brian at Warwickshire Spinney for your help and advice. The handover was good and nothing seemed to be to much trouble giving us as much time as needed. Again thank you. Jim and Jan.

October 3, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Brian helped us out when we were stuck with a van we couldn’t live with and made sure the next van we bought was road worthy and fit for purpose,all the jobs we needed doing were done and we were very happy with the van when it arrived ,we also found Gary the delivery driver really helpful and a pleasure to deal with ,also the reception staff who man the phones were friendly and helpfull.we would not think twice about recommending the Warwick branch of Spinneys to our friends and would definitely go back again in the future

October 1, 2026
Rated 5 out of 5 stars

Spinney Warwickshire thankyou

Many thanks to the whole team at Spinney Warwickshire after part exchanging our motorhome.
Any questions or queries we had were answered quickly and the few questions and concerns we had on pick up day were sorted without question.
Thanks go to Alan Blair who dealt with our sale and spent a great deal of time answering our questions and also Alan Rumney for the professional handover of our motorhome. He also was on hand till we finally left.
Cian for escorting us from the camspite to the dealership too and i think it was Mark who sorted our tyres and the last few niggles.
Great service, can do attitude from everyone we dealt with and would have liked to mention them all by name but there was lots going on.
I would not hesitate to use this branch at all in the future and would recommend them fully.

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

The experience and expertise we…

The experience and expertise we received from Spinney Staffs was second to none. From the moment we walked through the door to actually picking up our Caravan Barry and the team made everything effortless. Even after the purchase they put us on the right track regarding insurance and services. Would highly recommend 👌

September 28, 2026
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic feedback.

We’re delighted to hear that Barry and the team at Spinney Stafford made your experience so effortless from the moment you walked through the door to collecting your new caravan.

It’s especially pleasing to know that our team continued to support you after your purchase, helping to point you in the right direction with insurance and servicing. We always want our customers to feel supported throughout their ownership journey, not just at the point of sale.

Thank you for your kind words and recommendation. We hope you have many wonderful adventures in your new caravan.

Rated 5 out of 5 stars

Great service Thankyou !

September 28, 2026
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you for your lovely feedback!

We’re delighted to hear that you received great service from the team at Spinney. We really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Our experience at Spinney was 1st class…

Our experience at Spinney was 1st class from start to finish. Joe in sales was superb, explaining the caravan and supporting us through the buying process (our first van). On collection day, Jason took us through every part of the van and explained how each part worked and ensured we understood. I would not hesitate to recommend Spinney.

September 28, 2026
Unprompted review
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic feedback!

We’re delighted to hear that you had a first-class experience with Spinney from start to finish. It’s wonderful to know that Joe looked after you so well and took the time to explain everything clearly throughout the buying process, particularly as this was your first caravan.

We’re also pleased to hear that Jason provided such a thorough handover, taking you through the caravan step by step and making sure you felt confident with how everything worked before setting off.

Thank you for choosing Spinney and for recommending us. We hope you have many happy adventures in your new caravan.

Rated 4 out of 5 stars

Phil

Excellent service when we came to purchase caravan but on collection there were some things that hadn't been completed. Alde heating fluid was just being changed, and also as we came to leave the motor mover was not working. We had to wait for quite awhile so someone could sort it. Credit due it was repaired, perhaps could make sure that these things are checked for other buyers. Brian Shanley excellent Sales manager but all staff were always polite etc to us. Given that we had travelled 2 hours down the motorway and still had same journey back.

September 18, 2026
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you for taking the time to share your feedback with us.

We’re pleased to hear that you received excellent service when purchasing your caravan and that Brian and the wider team were always polite and helpful.

We’re sorry, however, that the collection did not go as smoothly as it should have. We appreciate that, having travelled two hours to collect your caravan, having to wait while the Alde heating fluid was being changed and then experiencing an issue with the motor mover was frustrating, particularly with another two-hour journey ahead of you.

We’re glad that our team was able to resolve the motor mover issue before you left, but we completely understand your point that these items should ideally have been checked and completed before collection. We’ll ensure your feedback is shared with the relevant team as a reminder of the importance of completing and checking all outstanding work ahead of customer collections.

Thank you again for your patience, your kind comments about Brian and the team, and for choosing Spinney. We hope you enjoy many happy adventures with your new caravan.

Rated 5 out of 5 stars

Bought a bailey autograph motorhome…

Bought a bailey autograph motorhome September, great place to look around for motorhome/caravan, Mark was great to deal with and the handover after was amazing by the gentleman, he new his stuff, fantastic job.

September 24, 2026
Unprompted review
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic feedback.

We’re delighted to hear that you enjoyed looking around Spinney and that Mark was great to deal with throughout your purchase of your Bailey Autograph. It’s also wonderful to hear that you were so impressed with your handover and found our team member knowledgeable and thorough.

We’ll be sure to pass your kind comments on to Mark and the handover team.

Thank you for choosing Spinney, and we hope you have many fantastic adventures in your new motorhome.

Rated 5 out of 5 stars

Spinney Warwickshire

Everyone at Spinney Warwickshire was so helpful, friendly and knowledgeable. This was my first ever caravan purchase and Richard Bulmer answered all my questions without giving me the hard sell. I then had Alun Rumney did my handover and answered even more of my questions! They also arranged for my caravan to be taken to my site and I am absolutely loving my new caravan. I can’t rate Spinney highly enough.

August 22, 2026
Unprompted review
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic feedback.

We’re delighted to hear that you had such a positive experience with the team at Spinney Warwickshire, particularly with Richard and Alun. It’s great to know that Richard was able to answer all your questions without any pressure, and that Alun made sure you felt fully confident and informed during your handover.

As this was your first caravan purchase, we’re especially pleased that we could make the experience enjoyable and straightforward for you. We’re also glad we could arrange for your caravan to be delivered to your site and help get you started on your new adventures.

Thank you for choosing Spinney and for your wonderful recommendation. We hope you continue to enjoy your new caravan and have many happy adventures

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