Initially the salesman was excellent but didn't get the details correct on the sale's document including wrong name, exchange caravan and incorrectly listed the part exchange price for our van we were... See more
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Location
Switch locationWellingborough Road, NN10 6AY Rushden, England, GB
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Spinney Northampton were absolutely brilliant, especially the hand over when we collected our new caravan. Dave went through absolutely everything with us and was very thorough. He was outstanding.... See more
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When we went to look at a used caravan we were guided by James with no sales pressure at all, he advised us , etc which we really appreciated as this is our first one. On pick up day we had a couple... See more
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Returning customer and again great service from Konrad and the team from the Northampton Branch. Made the process really easy on the purchase of our second van from them.
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Company details
Written by the company
Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants
Experience Your dream with Spinney
Written by the company
- With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.
Contact info
Wellingborough Road, NN10 6AY, Rushden, England, United Kingdom
4.8
Excellent
56 reviews
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Replied to 96% of negative reviews
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Initially the salesman was excellent…
Initially the salesman was excellent but didn't get the details correct on the sale's document including wrong name, exchange caravan and incorrectly listed the part exchange price for our van we were trading in. He did not forward our requests for jobs to be done ( on a brand new van) and also arranged for our collection on a day he knew he didn't work so we missed out on the continuity of checking all our requests were dealt with correctly. Overall we felt that Spinney fell short of the professionalism in comparison to White Arches who we had dealt with in the past. The best part of the handover was David who was excellent and most informative. He also tried to clear up some of the missing work, e.g missing gas bottle and motor mover handle from our old van which he found and got put into our new van . He hadn't been told about the creaking floor or the door bin not being aligned properly. He did point out that the shower door had sealant all over it at the top of the door and he cleaned this for us and wiped over other surfaces that was not cleaned, with no hassle whatsoever. If it hadn't been for this level of service on collection by David then our score could well have been 2 star's. Were not convinced the PDI was thoroughly done as we also found that we have a curved unit with a door that doesn't close properly and protective strips not fully removed in places.
June 18, 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for taking the time to provide your feedback.
Firstly, please accept our sincere apologies for the issues you experienced throughout your purchase journey. We are disappointed to hear that several errors were made on the sales documentation, including the incorrect customer details, part exchange information, and that the requests you raised were not communicated effectively. We also understand your frustration regarding the collection arrangements and the lack of continuity during the handover process.
Please be assured that we have discussed your feedback directly with the Sales Executive involved to ensure these concerns are fully understood and to help prevent similar issues occurring in the future.
We are particularly sorry that a number of items requiring attention were not identified or addressed before collection, including the creaking floor, door alignment issues, incomplete removal of protective strips, and concerns regarding the quality of the PDI preparation. These matters fall below the standards we aim to deliver.
That said, we are pleased to hear that David was able to make a positive difference to your handover experience. We will ensure your comments are shared with him and his manager, as his willingness to resolve outstanding issues and provide informative, professional support reflects the level of service we strive to provide.
Thank you again for bringing these matters to our attention. Your feedback is invaluable in helping us improve both our sales and handover processes, and we hope we can restore your confidence in us moving forward.
Colin
Colin, was extremely helpful, kept us informed at every stage and if there was any problems.
Will be back
June 15, 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your kind review!
We're delighted to hear that Colin was extremely helpful and kept you informed throughout every stage of the process. Providing clear communication and support is something we pride ourselves on, so it's wonderful to know that Colin delivered such a positive experience.
We'll be sure to pass your comments on to him, and we're especially pleased to hear that you'll be returning to us in the future.
Thank you for choosing Spinney, and we look forward to welcoming you back again soon!
I was pleased with each person dealt…
I was pleased with each person dealt with and the transaction was faultless.
June 11, 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your wonderful feedback. We're delighted to hear that you were pleased with everyone you dealt with and that your transaction was faultless from start to finish. We truly appreciate your kind words and thank you for choosing us. We hope to welcome you back again in the future.
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your kind review. We're pleased to hear you found our showroom welcoming and our staff helpful. We appreciate your feedback and look forward to assisting you again in the future.
Returning customer and again great…
Returning customer and again great service from Konrad and the team from the Northampton Branch. Made the process really easy on the purchase of our second van from them.
June 8, 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for taking the time to leave such a wonderful review and for choosing us again for your second van purchase.
We're delighted to hear that Konrad and the team at our Northampton branch provided another great experience and made the process as smooth and straightforward as possible.
Your kind words will be shared with Konrad and the team, who will be pleased to know their efforts have been recognised.
We wish you many happy adventures in your new van and look forward to welcoming you back in the future.
Exemplary service
After 6 years of enjoying our 2007 motorhome we decided that the time had come to upgrade. We had done considerable research and knew the exact model we wanted - a Swift Voyager 584. On the Friday I was perusing Autotrader and suddenly came across our perfect motorhome - 120 miles away. I phoned Spinney straight away and spoke to Colin who was happy to give me more details about the van. We arranged to go and view the next day, travelling from Shropshire. On arrival at Spinney we met Colin who let us have the keys to look around the van at our leisure. He apologised that it hadn’t yet been valeted but this wasn’t an issue for us as we fell in love with the van immediately. The whole process of viewing the van and then purchasing it was brilliant. At no time did we feel rushed or pressurised. A collection date was arranged for two weeks time. During that time we decided to have some extras fitted, again this process was easy and the pricing was clear and fair. When Colin wasn’t available I spoke to Robert who was equally as friendly and efficient. We felt like valued customers during the whole process.
Colin kept us informed of progress, particularly when the collection date had to be put back a couple of days because the tow bar we needed had to be specially made.
On collection day the motorhome was sparkling. Whoever cleans their motorhomes obviously takes pride in their work. Colin gave us a great handover (even though my husband had watched so many YouTube videos on the Swift Voyager 584 he could probably get a job working for Swift!). Colin reassured us that we could call him with any queries or problems and I believe that this was a genuine offer.
As we left Spinney and drove through thunderstorms back to Shrewsbury we had to keep pinching ourselves that we had finally got our dream motorhome within our budget.
We probably won’t see Colin again, which is a shame but as Spinney has a branch less than an hour away we will go there to have the van serviced and habitation checked. I’ve already contacted Spinney in Stoke on Trent to determine how soon in advance we need to book to have this done. My email was answered quickly which bodes well for the future.
All in all our experience with Spinney Motorhomes in Northamptonshire has been exemplary. Colin is such a lovely man - knowledgeable, friendly, great sense of humour and none of the ‘salesman waffle / hard sell’ we’ve experienced previously.
Best wishes, Rachel
June 2, 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for taking the time to leave such a detailed and heartfelt review.
We are absolutely delighted to hear that your search for the perfect Swift Voyager 584 led you to Spinney and that your experience with us lived up to your expectations from the very first phone call through to collection day.
Your kind comments about Colin are particularly appreciated. Providing a friendly, knowledgeable, and pressure-free experience is exactly what we strive for, and it's wonderful to hear that Colin's communication, professionalism, and sense of humour helped make your motorhome-buying journey such an enjoyable one. We will also ensure that your compliments are passed on to Robert, who will be pleased to know that his assistance contributed to the positive experience.
We're delighted that you felt valued throughout the process and that arranging the additional extras was straightforward, with clear and transparent pricing. It's also fantastic to hear that the presentation of your motorhome on collection day met your expectations, and we'll be sure to share your comments with our preparation team, who take great pride in their work.
The image of you driving home through the thunderstorms, still pinching yourselves that you'd found your dream motorhome within budget, perfectly captures why we love what we do. Helping customers begin exciting new adventures is a privilege, and we're thrilled to have played a part in yours.
Thank you once again for your wonderful feedback and for choosing Spinney.
Good experience.
Good experience.
Handover was comprehensive, both the follow up with documentation from Connor and an excellent walk through and explanation of all the caravan facilities with Dave.
June 2, 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for taking the time to leave your feedback.
We are delighted to hear that you had a good experience with us and that you found the handover process comprehensive and informative.
It's great to know that Connor's follow-up with the documentation was helpful and that Dave's walkthrough provided a clear and thorough explanation of all the caravan's facilities. We understand how important it is to feel confident and comfortable with your new caravan, and we're pleased that the team was able to support you throughout the process.
We will be sure to pass your kind comments on to both Connor and Dave.
Great service from James at Spinney…
Great service from James at Spinney Northampton van ready on time and everything as promised would recommend
June 1, 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your wonderful feedback.
We are delighted to hear that you received great service from James at our Northampton branch. It's fantastic to know that your van was ready on time and that everything was delivered as promised.
Your recommendation means a great deal to us, and we will be sure to pass your kind comments on to James and the team.
We wish you many happy travels in your new van and thank you for choosing Spinney.
Really good experience.
Really good experience.Staff helpful and accessible
Handover thorough and useful
May 28, 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for taking the time to leave your feedback.
We are delighted to hear that you had a really good experience with us and that you found our team helpful and accessible throughout the process.
It's also great to know that the handover was thorough and useful, as we strive to ensure all customers feel confident and well-informed before setting off in their new vehicle.
We appreciate your kind comments and wish you many enjoyable adventures ahead.
Colin cheers mate wicked job!
May 29, 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your fantastic feedback! We're delighted to hear that Colin did a great job and made such a positive impression.
We'll be sure to pass your comments on to him. Thanks again for taking the time to share your experience, and we look forward to seeing you again in the future.
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your lovely feedback. We’re delighted to hear you received great service and found the handover of your caravan informative and helpful.
Making sure our customers feel confident and ready to enjoy their new caravan is very important to us, so it’s wonderful to know we delivered that for you. We hope you have many happy adventures ahead.
Honesty with the vehicle
Honesty with the vehicle, flexibility with the purchase timing, good communications
May 22, 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your kind feedback. We’re delighted to hear you appreciated our honest approach, flexible purchase process and clear communication throughout.
Providing a straightforward and helpful experience for our customers is very important to us, so it’s wonderful to know this came across during your purchase. We truly appreciate your support and hope you enjoy many happy adventures ahead.
Our second van from Spinney
Our second van from Spinney. Staff are always on hand to help with any questions.
May 18, 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your continued support and for choosing Spinney for your second van purchase. It means a great deal to us.
We’re delighted to hear that our team has been able to help whenever you’ve had questions, and we’ll always be here to support you whenever you need us. We hope you enjoy many more wonderful adventures in your new van.
Very friendly
Very friendly, the process of buying a caravan was very easy.
On collection the handover was detailed
Will be recommending to others
May 20, 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Very friendly, the process of buying a caravan was very easy.
On collection the handover was detailed
Will be recommending to others
As expected
May 14, 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your positive feedback, we really appreciate it.
picking up our new to us caravan
We went over to pick up our new to us Bailey phoenix caravan which ready for to start to plan our trips away, David was the member of staff that ran through the workings of the caravan he was very helpful and there was nothing we asked that he didn't know the answer to he took his time chatting with us and wasn't in any hurry to rush through the the demonstration making sure we where happy was all the workings of the caravan, we would recommend Spinney caravans to anyone looking to buy a new or used caravan
May 13, 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you so much for your wonderful feedback. We’re delighted to hear you’re excited to start planning your trips in your Bailey Phoenix caravan.
It’s great to know that David made your handover experience such a positive one. We pride ourselves on making sure every customer feels confident and comfortable with their new caravan, and we’ll be sure to pass your kind comments on to him.
Thank you again for choosing Spinney Northampton and for recommending us. We wish you many happy adventures and wonderful memories in your new caravan!
Had an insurance claim done in April at…
Had an insurance claim done in April at the Rushden branch
Had a hassle free service from Sue,Craig and the rest of the team very professional and courteous and what a job good as new
Regards Charlie Fy23gkx
April 19, 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for taking the time to share your feedback, Charlie. We’re delighted to hear that Sue, Craig, and the rest of the team at our Northampton branch provided you with a hassle-free experience and looked after you so professionally and courteously throughout your insurance claim.
It’s great to know you were pleased with the repair work and that everything was returned “good as new.” We’ll be sure to pass your kind words on to the team.
Thank you again for your support and for choosing us.
Spinney Northampton, great posative experience
Spinney Northampton were absolutely brilliant, especially the hand over when we collected our new caravan.
Dave went through absolutely everything with us and was very thorough. He was outstanding.
All the other staff we dealt with were good too. Very friendly group of people from sales to cafe and the ladies making the vans look as good as possible. Would definitely recommend them.
May 13, 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you so much for your fantastic feedback! We’re delighted to hear that your experience with Spinney Northampton was such a positive one, especially during the handover of your new caravan.
It’s wonderful to know that Dave was so thorough and made everything clear and easy to understand, we’ll be sure to pass on your kind words to him. We’re also pleased that all the team, from sales and café staff to the valeting team, helped make your visit enjoyable and welcoming.
Your recommendation means a great deal to us. Thank you again for choosing Spinney Northampton, and we wish you many happy adventures in your new caravan!
Brilliant customer service again
We bought our caravan new a few weeks ago. We went away in it and discovered a fault on the Tuesday after the Bank Holiday. It was urgent since we were due to go away again. We were able to take it back in the next day, greeted warmly by the fabulous Sue and introduced to Daryl who swiftly fixed the problem whilst we enjoyed a lovely lunch in their cafe. We also chatted to Rob in the shop and James who we dealt with when we bought it. Dave and Daryl helped us hitch up and we were away. Sometimes occasionally things do go wrong but it's how it's dealt with that matter, thank you Spinney for your friendly professional help, much appreciated
May 6, 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you so much for your wonderful feedback. We’re delighted to hear that although you experienced an issue with your new caravan, the team were able to get everything resolved quickly so you could continue with your travel plans.
It’s fantastic to know that Sue gave you such a warm welcome and that Daryl was able to swiftly fix the problem while you relaxed in the café. We’ll also be sure to pass your kind comments on to Rob, James and Dave for their help and support throughout your visit.
You’re absolutely right that sometimes unexpected issues can arise, but we always aim to resolve them as quickly and professionally as possible while making our customers feel looked after. Thank you again for your understanding, kind words and continued support, we hope you enjoy many happy adventures in your caravan.
Professional staff
Professional staff, friendly and not pushy.
Competitive pricing.
Excellent hand over and knowledgeable
February 26, 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your kind feedback. We’re delighted to hear that you found our team professional, friendly and knowledgeable, without any pressure during the process.
It’s also great to know you were pleased with our competitive pricing and the handover experience. We really appreciate your support and hope you enjoy many happy adventures ahead.
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