Spirit Kingdom Reviews 

79
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how quickly their orders arrive and express deep admiration for the extremely careful and secure packaging that protects every delicate item perfectly. Buyers note that transactions are always smooth, efficient, and handled with professional care from start to finish. People also love the wonderful selection of hard-to-find collectible figures that are available at very competitive and affordable prices compared to other online stores. Many enthusiastic consumers state that the overall service is fantastic and firmly confirm they will happily purchase from this store again in the near future.

What people talk about most

Product

Users describe positive interactions with product quality, expressing satisfaction with items arriving in... See more

Delivery service

Clients share positive opinions on delivery service, expressing great satisfaction with the overall... See more

Price

Customers consistently note positive experiences with price, highlighting excellent and affordable rates for... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with items arriving in perfect... See more

Order

Customers had positive experiences with order, consistently highlighting fast delivery times and items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never heard of this website before but came across it while looking for the new Mafex Knight Crusader Batman which I bought from them. Figure was excellently packaged with not a single scuff on the bo... See more

Rated 5 out of 5 stars

First I bought mafex wolverine, then Mafex Hush, Knightfall batman, and Bane. Both orders arrived within just a few days and came exceptionally well packaged and at a significantly lower price than ot... See more

Rated 5 out of 5 stars

Absolutely fantastic service once again. Beautifully packed with great care, despatched same day and arrived in less than 24hours start to finish. Perfect 👌 👍

Rated 5 out of 5 stars

Amazing company. Its really hard to find SHF figures here in the UK without paying crazy prices. Delivery was super quick. Really pleased with my figure, packed really well no damage at all. Will defi... See more


Company details

  1. Collectibles Store
  2. Figurine Shop
  3. Toy Store

Written by the company

Here you will find many popular Toy/Action Figure series including Bandai's S.H.Figuarts, Medicom Toys's MAFEX, Takara Tomy's Beyblade and Hasbro's Star Wars Black Series. All at extremely low and competitive prices!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

79 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(79)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Pleasant transaction, great price delivery and up most care on packaging.

I have bought multiple times and will be my go to for Mafex Marvel figures.

Thank you for extra care on packaging.

May 25, 2026
Rated 1 out of 5 stars

Absolute shambles…

Absolute shambles…

Sent a faulty product… fine, it happens, they don't manufacture the figures, so I don't hold that against them but what happened next has been an absolute mess.

Emailed them with full details and asked for a return…

No response

Chased them 2 weeks later,

Received a response a week later advising that they would send a return label the next day..

We’re now 3 weeks later and no return label has been sent, so all in all 6 weeks in and Im still at a loose end

I’m now having to mess around looking at raising a chargeback against the payment because Im getting nowhere

I see the positive reviews in here, so it looks like the company is all good when orders go well but god help you if there is even the slightest hiccup and you need support because their customer service is shambolic

April 27, 2026
Unprompted review
Spirit Kingdom logo

Reply from Spirit Kingdom

Hi there,

We’re really sorry for the delay and for the frustration caused here.

It looks like this was a communication mix-up on our side.
As stated in the email sent earlier, we attempted to send the returns label on the 10th of April, but it seems this did not go through properly. As we were not aware of this, we were waiting for a reply from you, which caused the delay.

We have sent a new returns postage label to your inbox, and this was sent a few hours before this review was left, so please do check your emails when you get a chance.

Once the item has been returned, we will process the refund.
A chargeback should not be necessary, as we are more than happy to resolve this directly and get this sorted for you.

Kind regards,

Spirit Kingdom Support

Rated 5 out of 5 stars

Was a bit sceptical at first as I’d…

Was a bit sceptical at first as I’d never heard of this place before. Trying to find Mafex and/or SHF figures in the uk can be quite the challenge and expensive. But here there’s loads of options with surprisingly really good and affordable prices compared to many other places. Ordered and received within 2 days.
GREAT

April 18, 2026
Unprompted review

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