MYA at Splend gave me the best deal for the Mercedes EQE, and I highly recommend her. She truly understands the whole process and explained everything clearly and patiently. She helped me choose the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Farhad was amazing today and helped me get back on the road in no time at all. He explained everything really clearly, unlike the advice I was getting from customer service on the phone. He is very kn... See more
Company replied
Farhad in Splend Cricklewood was excellent. The best person I have come across in the PHV world since I started in Nov 2025. Understood my query, was ahead of the game with question I was going to ask... See more
Company replied
Fantastic experience with Splend. Vikrant was extremely helpful, professional, and transparent throughout the process. He offered me a great deal and even took the time to go through everything ove... See more
Company replied
Company details
Written by the company
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Contact info
393 Edgware Road, Cricklewood, NW2 6LN, London, United Kingdom
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4.6
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Farhad was great
March 23, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Brilliant and efficient service from…
Brilliant and efficient service from Nadim. Got me up and running very quickly.
March 23, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Sanny was great with my last…
Sanny was great with my last appointment with the beeping noise on Saturday, easy swap and fixed the issue
March 23, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I had a really positive experience with…
I had a really positive experience with Splend thanks to Jordan from the support team. From the moment I reached out, Jordan was professional, responsive, and genuinely helpful. He took the time to listen to my situation and explained everything clearly, making the whole process smooth and stress-free.
What really stood out was his patience and willingness to go the extra mile to make sure everything was sorted properly. It’s not often you come across support staff who are this dedicated and understanding.
A big thank you to Jordan for the excellent service – a real credit to the Splend team. Highly recommended!
March 23, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Everything was really simple and quick…
Everything was really simple and quick with Tanzim. Very good service!! I recommend Splend!!
March 23, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Why do think its unprompted reviews
Why do think its unprompted reviews? Every review here I can bet was prompted by Splend staff. Who has time for reviews if something is good as expected. You only get unprompted reviews only when it's below expectations.
Splend is shit. I curse Splend from the bottom of my heart and the universe is my witness and my judge.
As a matter of truth which will happen in next 3 years, Splend will go out of business and replaced by more humane pco rental company. You will be erased from the Internet and drivers will know Splend as the devil itself. I don't have time for reviews but I have the truth in me and the truth is always justified. Splend will be off all the Internet in 3 years. Good Creator and the holy spirit is my witness. Amen Amen Amen.
March 22, 2026
Unprompted review
Reply from Splend
Hi Richard,
We don’t control who leaves a review or what they choose to say. Some customers are invited to share feedback after key moments (like starting or ending a contract), but many reviews - positive and negative - are written entirely on the customer’s own initiative. We don’t filter or remove criticism, and we take all feedback seriously.
It’s clear you’ve had a very negative experience, and that’s something we would want to understand properly. If there’s a specific issue behind this, we’re open to reviewing it in detail and addressing anything that hasn’t been handled correctly.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was amazing
March 20, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
ETI helped me out amazingly thank you…
ETI helped me out amazingly thank you for onboarding me
March 20, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was fantastic with the onboarding…
Eti was fantastic with the onboarding process to get my new jaecco 7 thank you
March 20, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I had great experience with vikrant…
I had great experience with vikrant rawat , he was very helpful.
March 19, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I am was very happy today
I am was very happy today. Nadim is a very polite and helpful person.He is respond on all my request clearly and understandable. I would like to said big Thank you very much.
March 19, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Always trying to charge the driver with…
Always trying to charge the driver with hiden fees they say everything is clear but infact its not
They lie and lie they are trying to charge me a £400 invoice for a previou chip on the windscreen when i have proof showing its not me.
Please do not use splend i hope all these people using splend leave theu do not treat anybody fairly.
Splend stop trying to leave replies with an add its a lieeeeeee
Never trust or use splend hiden fees un expected charges they say we clarify everything but they do not.
People if you want headach,stress and pain then contact splend
If you want to be free no stress no headach no pain no hiden fee or unexpected charges then contact other companies
Never trust this company i don't understand how the owner is so careless in its operations of its business
Most be a greedy
Splend liarsss
March 19, 2026
Unprompted review
Reply from Splend
Hi Shah,
We don’t apply hidden fees. All charges are outlined in the agreement and explained at the start of the contract, including how damage is assessed and when costs may apply.
In relation to the windscreen charge, if you have evidence showing the chip was pre-existing, we’re happy to reassess this with you - please send us the evidence so we can review it properly.
We also don’t post advertisements in review responses - our replies are simply to address concerns and provide clarity where things may not feel clear.
If something hasn’t been explained properly or handled correctly, that’s something we want to fix.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Sanny was great with my offboarding
Sanny was great with my offboarding
March 19, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Hassan been excellent very kind and…
Hassan been excellent very kind and helpful and look after me
March 18, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex help me to chose the right car…
Alex help me to chose the right car “quick and hassle free .thank you
March 17, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and fast appreciate it…
Farhad was great and fast appreciate it thank you
March 17, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Great service from Nadim
Great service from Nadim. Very happy customer
March 17, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I came in without an appointment and I…
I came in without an appointment and I must say I was very happy with the service I received at Splend. I was sat at a desk with Nadim who was very informative and explained all the vehicles and their packages that they offer with confidence. I ended up taking the VW ID7 and I was very happy with it. Top salesman and great company
March 17, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
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