Splend Reviews 2,046

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 658 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and knowledgeable, making the entire process smooth and stress-free. Many highlight the excellent service received, noting the efficiency and ease of their interactions. The customer service is often described as exceptional, with people appreciating the clear explanations and patient guidance provided. Reviewers are particularly impressed with the smooth onboarding process and the support received, especially during stressful situations. However, some people mentioned significant dissatisfaction with the service and product quality. A few other people also felt that the initial positive experience often deteriorated into poor ongoing support and concerns regarding billing practices once the contract began. Specific concerns included delays in receiving vehicles, issues with vehicle condition upon delivery, and problems with tyre replacements not being approved, leading to stressful and disappointing experiences.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting helpful and efficient staff who make... See more

Customer service

Clients share positive opinions on customer service, with many praising staff members for their helpfulness,... See more

User experience

Consumers find the user experience to be largely positive, especially during the onboarding process, which... See more

Product

Users describe ambiguous interactions with product, with some customers reporting positive experiences like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MYA at Splend gave me the best deal for the Mercedes EQE, and I highly recommend her. She truly understands the whole process and explained everything clearly and patiently. She helped me choose the... See more

Company replied

Rated 5 out of 5 stars

Farhad was amazing today and helped me get back on the road in no time at all. He explained everything really clearly, unlike the advice I was getting from customer service on the phone. He is very kn... See more

Company replied

Rated 5 out of 5 stars

Farhad in Splend Cricklewood was excellent. The best person I have come across in the PHV world since I started in Nov 2025. Understood my query, was ahead of the game with question I was going to ask... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with Splend. Vikrant was extremely helpful, professional, and transparent throughout the process. He offered me a great deal and even took the time to go through everything ove... See more

Company replied


Company details

  1. Motor Vehicle Dealer
  2. Car Rental Agency
  3. Electric Motor Store

Written by the company

Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I contacted splend enquiring about rent to buy vechile

I contacted splend enquiring about getting a vehicle for work. From day one, they explained everything and made it possible to have a replacement vehicle until I got the right one. I was directed to the cricklewood office in which I met Mya, who is a very knowledgeable professional as well as from being a nice person. She supported me through the whole process with almost daily communication, answering all questions patiently - very diligent individual .Mya Thank you so much for everything, it's been a pleasure to work with you. You're a 5 star employee!

February 6, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Farhad was extremely helpful with my…

Farhad was extremely helpful with my problem, highly recommended

March 31, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Farhad was very good attendance today…

Farhad was very good attendance today 5Stars Tks Farhad

March 31, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Hassan gives excellent service

Hassan gives excellent service , highly recommend

March 31, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Far had was very helpful and solved my…

Far had was very helpful and solved my issues

March 31, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Tanzim it was a very good time great…

Tanzim it was a very good time great customer service

March 30, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Tanzim was amazing

Tanzim was amazing, good lad

March 30, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Tanzim was amazing

March 30, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Hassan is very helpful and gentle gay .

March 30, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

The service from Nadim was amazing

The service from Nadim was amazing. My Jaecoo on board went very smoothly

March 30, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Amazing service by Farhad

March 27, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Sanny was great with swapping my…

Sanny was great with swapping my vehicle and handling my situation

March 27, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Sanny was awesome with handling my…

Sanny was awesome with handling my failed PCO vehicle 10/10

March 27, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Eti was very kind and nice looked after…

Eti was very kind and nice looked after me

March 26, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Tanzim has been very helpful.

March 25, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Eti guided me through the process and…

Eti guided me through the process and it was very easy and smooth thank you eti

March 25, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Farhad very good service

Farhad very good service

March 25, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Farhad was great and helped me when no…

Farhad was great and helped me when no one else was able to

Thank you Farhad

March 25, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

TANZIM AT SPLEND WAS VERY HELPFUL TO…

TANZIM AT SPLEND WAS VERY HELPFUL TO SORT OUT MY REQUEST

March 23, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Farhad was great

March 23, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

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