MYA at Splend gave me the best deal for the Mercedes EQE, and I highly recommend her. She truly understands the whole process and explained everything clearly and patiently. She helped me choose the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Farhad was amazing today and helped me get back on the road in no time at all. He explained everything really clearly, unlike the advice I was getting from customer service on the phone. He is very kn... See more
Company replied
Farhad in Splend Cricklewood was excellent. The best person I have come across in the PHV world since I started in Nov 2025. Understood my query, was ahead of the game with question I was going to ask... See more
Company replied
Fantastic experience with Splend. Vikrant was extremely helpful, professional, and transparent throughout the process. He offered me a great deal and even took the time to go through everything ove... See more
Company replied
Company details
Written by the company
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Contact info
393 Edgware Road, Cricklewood, NW2 6LN, London, United Kingdom
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4.6
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hassan and Mehdi helped me secure a car…
Hassan and Mehdi helped me secure a car I’ve had my eyes on and made it happen swiftly.
May 19, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Excellent service especially from…
Excellent service especially from Tanzim 👍🏻
May 19, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helped with q PCO…
Farhad was great and helped with q PCO issues solves quick and fast
May 19, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
These people are very dodgy
These people are very dodgy. They put different price on the website and when you call them they tell you different price.
May 18, 2026
Unprompted review
Reply from Splend
Dear Ejaz,
Sadly, we are unable to identify you as a past or present Splend customer. We have previously requested that you provide your contact details, but unfortunately we have not yet received a response.
Kindly email us your contact details at your earliest convenience so we can assist you further.
Kind regards,
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Hassan from been very helpful and kind…
Hassan from been very helpful and kind thank you for your service
May 18, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Good service
I dealt with Farhad today and it is the first time things have run so smoothly for me. Thanks Farhad for your help.
May 18, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
First Class Customer Service
Farhad was amazing today and helped me get back on the road in no time at all. He explained everything really clearly, unlike the advice I was getting from customer service on the phone. He is very knowledgeable and has actually helped changed my view of customer service at Splend. You need more people like him!
May 15, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was great throughout the onboarding…
Eti was great throughout the onboarding process, very clear and helpful! Thank you.
May 15, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Great experience
Great experience, Hasan been excellent from start to collecting the car thanks to Hasan.
May 15, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was amazing help getting a new car…
Eti was amazing help getting a new car plus onboarding process was very enjoyable thank you eti
May 14, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Stay away from that scammer
Absolutely disgraceful treatment from Splend after being with them for 2 years. I never missed a payment, never had any PCN issues, kept the mileage low, and always looked after the vehicle responsibly. But the moment a very small incident happened, all loyalty meant absolutely nothing.
The Splend vehicle itself had basically no damage, and the third-party vehicle only had a small black tyre mark that could literally be wiped off with a cloth. Yet they still tried charging me close to £1,000.
To make things even worse, after I returned the vehicle, they sent me a separate damage report charging £705 for repairs that realistically could be done for around £150–£300. The pricing feels completely excessive and unreasonable.
After 2 years of being a reliable customer, paying on time, keeping low mileage, and causing no problems, I expected fairness and professionalism. Instead, it feels like they are just looking for excuses to take money from drivers.
Be extremely careful before signing with Splend because even the smallest incident can turn into a huge financial headache. Very stressful, unfair, and disappointing experience.
May 11, 2026
Unprompted review
Reply from Splend
Dear Mr Tulba,
After reviewing the inspection report completed with you at the Splend Hub, several areas of damage were identified on the vehicle, including the offside front, front registration bracket, driver’s side, rear, and nearside sections of the vehicle. These damages were not present at the start of the contract and were documented during the inspection process.
As outlined within the agreement, charges are applied where repairs are required to return the vehicle to the same condition and standard in which it was originally provided.
We always aim to ensure our inspection and charging processes are transparent and fair, and we appreciate you taking the time to share your feedback.
Kind regards,
The Team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti helped me out with the onboarding…
Eti helped me out with the onboarding process made it smooth and explained everything to me thank you eti
May 13, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I picked up my new jaecoo and was seen…
I picked up my new jaecoo and was seen by Nadim. Very nice man and professional
May 13, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helpful
May 13, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I Was at the hub today exchanging my…
I Was at the hub today exchanging my vehicle, Helen customer service was top notch
May 13, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Splend office near Uber Hub
Had an excellent experience with Vikrant. Just waiting for my Bz4x Design.
May 12, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helped with my…
Farhad was great and helped with my accident and gave me another vehicle
May 12, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Brilliant service from start to finish…
Brilliant service from start to finish I can’t thank hassan enough for his help. Top man 👍
May 11, 2026
Unprompted review
Reply from Splend
Thanks for the great review Douglas! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was fantastic and very helpful I…
Alex was fantastic and very helpful I would recommend Splend to any driver also thanks to Lisa
May 7, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Joseph and Lisa were great
Joseph and Lisa were great, helped sort out all my Jaecoo issues, thank you!
May 7, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
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