Spoonflower Reviews 1,560

Took a long time - designed didnt align so then needed more supply - close to 2 months before a small wallpaper project completed

Paid extra for guaranteed shipping. My shipment was lost and took longer. I wanted the order cancelled instead, but that request was simply ignored.
No refund for the extra money I spent either.

Fabric was okay, so two stars overall.

The problem with Spoonflower is that they are so poorly equipped to handle customer needs. You can not talk to ANYONE. You can chat with an AI rep who repeated claims not to be able to understand your problem and would you please rephrase it. After up to 4 times rephrasing the same issue and having no idea how to do it another way, and then they finally send you to a live representative. But they are always so busy that you have to wait or opt to leave your email and sit and wait for them to reply. If you call this number: 919-886-7885 you will get an answering service who very cheerfully offers to get back to you if you leave a message. With no idea when they will call, you do what I did and went to my dr. appt. and missed their call. Then you have to start all over. Call, leave a message, and wait. Only to have them never call you back. I have left over half a dozen messages and gotten no response. I have engaged multiple times with their "chat" option and it required being put in a queue to sit and wait for a live representative. This is after I did battle with their AI bot who just kept asking me to rephrase my request. For a company with such potential to be so phenomenal, their customer service set up is by far the worst I have ever tried to deal with. I gave them 1 star because I couldn't give them 0. If you know what you want and are just able to process through without questions I'm sure you can give a glowing review. But if you are a thinker, as I am, you will become suicidal over trying to purchase something from this site. No where on their site does it say that yardage for repeats on wall paper are calculated by their online calculator. It took me 6 days of calling and trying to talk to someone to get the answer to that question. I could find nothing on the details for my chosen wallpaper design that tells me what the repeat is. This is just unacceptable. My project has been derailed so badly because of my issues with them that I lost my wallpaper crew. The project is so far behind and now I'm scrambling to find available contractors to help get it done. To do business with Spoonflower has cost me 4 times what the wallpaper cost me. Why didn't I just walk away? Because I built an entire design on this wallpaper and I want it above all else. It's phenomenal and I want it. I feel so disrespected by this company. Their behavior can only be described as exceptionally arrogant as they show no regard for the needs of the people who are keeping them in business.

As usual, your Customer Service Team is fabulous! They are all smart, articulate, knowledgeable, helpful and caring. It is always a pleasure to have contact with these evidently very well trained people.

HORRIBLE Customer Service! If I could give no Stars I would. I ordered pinstripe fabric I wanted to make a new Abaya(dress) I chose this fabric on their site when I received it! WOW! It didn’t match the picture at all! I reached out to their customer service department. Flat out NO! refunds no exchanges nothing!!

I experienced some concerns with the printing quality of my recent order. I received my design on both chiffon and cotton fabrics, and unfortunately, the quality on the chiffon did not meet my expectations, especially since I had a great experience with the same design and fabric two years ago. The cotton fabric also did not achieve the same quality that I anticipated. I reached out to inquire about a possible refund or reprint, but I was informed that the issue was attributed to my original submission. I will not use Spoonflower again.

عال بوده تو ایرانم

I used the calculator to figure out how much wallpaper I’d need and was told to order 7 rolls. I ordered 8 just in case we messed up in installation. When the paper arrived, it wasn’t a repeating pattern as I’d been made to believe from the website, but a drop down pattern, meaning that the 7 rolls I was told to order was not enough to cover the wall properly. What I would have needed was 10 rolls. When this was brought to the attention of customer service I was told that I should have used the calculator because it’s a useful tool in figuring out how much product to buy. I’d included in my email to the company that I used the calculator so it was wildly clear my email wasn’t actually read. When I pointed out that I did use the calculator I was then told that it’s just an estimate and I may still need to figure out whether I’d need more or less for my project. I’m sorry, but WHAT?! What’s the point of a calculator if I still need to guess whether I need more or less. The woman “helping” me couldn’t have been more useless. There was no apology for the misinformation, no acceptance of accountability in the fact that the website is misleading or that the calculator is pointless. Overall, disgusted with the customer service I received. Thankfully, the wallpaper is beautiful otherwise I’d truly have nothing good to say about this company. As it is, this experience has left me with not much good to say. You guys really need to do better and accept accountability for how poorly described your products are. And either stand behind your calculator or don’t, but the mixed messages I received about it are laughable.

The instructions on your wallpaper very clearly warn against cutting the paper, but I was told by your representative that I’d need to order longer rolls and cut the paper to fit properly with the pattern. Again, mixed messages and just absolutely useless “help”. When I pointed out that the instructions say not to cut but she was telling me to cut there was no acknowledgment from her about this contracting advice. You guys really need to get your information straight.

0/10 experience with your company. Maybe have someone look over allll of the inconsistencies because it’s truly unacceptable.

No details in the patterns claiming to be ‘drop down’ wallpapers and their ‘calculator’ does not take that into account when using it. When we reached out about not having enough wallpaper because their website didn’t give us the right number or instructions, they said it was our fault and didn’t apologize or offer to help. Told us to order more of their grotesquely priced wallpapers. Completely useless company would not recommend.

The Spoonflower site has not been working for customers in Singapore since - as far as we know - July. Essentially it works for a page or two, then shows an HTTP ERROR 429 message and you can't proceed to search, log in, purchase, anything.

While their service reps sometimes politely acknowledge this (other times no reply at all), nothing has been done, making it quite clear that they really don't care about customers in this part of the world at all. It is, by the way, not just us having this issue -- we have heard from others as well.

As longtime customers, we are incredibly disappointed. Their product quality is so-so at best, yet we still loyally continued purchasing from them for years, but now that this has happened, we get the message loud and clear and will not be returning.

* Reply to company's reply -- Seems to me it would make more sense to just get the website up and running again when clearly the Etsy site has significantly less choice available and is more expensive. The website used to work fine internationally -- is the technical team so inept it can't make it work again?

I've ordered the fabric print, and they didn't send the order. I waited 5 weeks to be reprinted the order....

I needed to reorder some fabric and spoonflower was very gracious in helping me! The link was sent and I did the reorder seamlessly!I also created an account to help me if I need to reorder again!
Thank you so much for everything!
😊

Ordered samples at a rate when i got them and was ready to order they jacked the prices DONT TRUST

Found the perfect fabric for my tote bag project, vintage Mad Hatter. Received it a day before projected delivery date, they fixed a little snafu with my account so I could actually get in my account, and they answered my email and fixed it same day. The quality of the fabric is stellar, so soft, vibrant colours. The best thing, my best friend loves the print and that's who the tote bag is for. Definitely be ordering more fabric from Spoonflower again!

I have ordered in the past and forgot what to do about getting a pattern rotated and got help, unfortunately after getting my first order. I contacted Spoonflower and they gave me directions on how to get the pattern I wanted.
I am not a fan of “Chat” I would rather have talked to someone personally but did get help and was satisfied

Spoonflower doesn’t just print fabric—it empowers my creative process. I can iterate quickly, trust my colors, and deliver professional-grade samples for clients and shops. This level of quality and consistency makes it my go-to print-on-demand partner.

I had a problem receiving my order due to the actions of the local post office. I contacted Spoonflower and they responded right away and kept in touch until I figures out what happened at the post office. As soon as I knew, they reprinted my fabric and sent it to me directly! I received it today and it's beautiful! Thank you!

It's the second time I needed Spoonflower's support and I was very pleasantly impressed by their fast reaction and willingness to help.

I love the choices. You can find just about anything you are looking for. Where else can you do that. Their customer service is also fantastic.

For verifying my address I must buy something so I do not ahave any afford for it